Configuration Analyst at MultiChoice

Key Performance Objectives

Stakeholder Management

• Collaborate with stakeholders including business users, project managers, developers, and subject matter experts.
• Facilitate communication, manage expectations, and ensure alignment among stakeholders throughout the project lifecycle.

Configuration

• Implement products configuration
• Implement billing configuration rules
• Configure CVM offers and processes
• Conduct system impact analysis for new billing requirement
• Be able to conduct production incident analysis
•  Design, prototype and implement the configuration of the required solution based on business requirements
• Test, troubleshoot and maintain existing configuration
• Create unit tests for all configured solutions
• Develop and maintain technical documentation
• Translate business requirements, taking account of the target environment and existing solutions with the goal of minimizing complexity
• Adhere to policies, standards and procedures applicable to configuration, quality control and release management
• Contributes to the implementation of improvement initiatives, helping to drive a quality culture
• Participate in planning, impact and feasibility analysis, work estimation and packaging aligned with the Solution Development roadmap

System Support

• Provide technical expertise and support to stakeholders/ users across the organization.
• Monitor and report on system performance and utilization where required

Qualifications Essential

• National Diploma in Information Technology/BCom or BSc Informatics /BSc Computer Science / BCom Information Systems / Informatics or a similarly relevant Information Technology degree or diploma from a recognized institution.

Experience

• Minimum of 3 years’ relevant experience in system configuration management
• Experience with configuring systems
• System Analysis knowledge
• SQL Scripting is essential
• CVM Offers configuration knowledge
• Billing product configuration
• Billing System Platform knowledge
• Experience in SDLC development practices
• Experience of working in a high-pressure environment and working to tight deadlines
• ITIL knowledge
• Preferred technologies: Microsoft Team Foundation Server, Microsoft Suite
• Preferred databases technologies: Oracle, SQL Server