Inspired Education is the leading global group of premium schools, with a portfolio of 121 premium private schools spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.
In 28 countries, Inspired schools are ...
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The South African IT Operations team will form a significant part of the Group as a central hub.
The Technical Support Engineers will be responsible for the day-to-day delivery of an IT Support Service to selected Inspired Schools in the given regions: Reddam House and Reddford House.
We are looking for a competent Technical Support Engineer (Level 2 Support) who will be responsible for finding solutions to the more complex issues, which cannot be solved by the Level 1 Support. He/she will administer a variety of technical projects related to the setup, maintenance, and support of the School's IT Systems. The Technical Support Engineer is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
KEY RESPONSIBILITIES:
To take ownership of issues by carrying out a problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other Support Teams where necessary.
To accurately record, update, and document requests using the IT Service Desk System. To install and configure the new IT equipment. To resolve incidents and upgrade different types of software and hardware. To resolve incidents with printers, copiers and scanners.
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately.
Maintaining customer satisfaction.
Exhibit a flexible approach to working rotationally and provide necessary cover where needed.
Manage asset registers and data lines.
Performing daily/weekly/monthly checks and checking backups.
Application configuration and support.
To work within the relevant legislation, policies and procedures.
To contribute to Inspired Group IT Projects.
Organization Responsibilities
This position reports to the IT Manager- "region".
WHAT WE'RE LOOKING FOR:
Educated to diploma or certification level
Previous experience of working in an IT Support role, preferably 3+ years
ITIL experience
Advanced knowledge of Microsoft Windows 10/11, Windows Server 2012 or higher, macOS, ChromeOS, Linux, Android, and iOS operating systems as well as various software packages including Microsoft Office 365, Adobe, Google Suite
Proficient in Internet-related applications and Networking and network administration experience.
Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical Colleagues at all levels in the Organization
Good interpersonal skills, accountability
Experience with (Student) Management Information Systems
Experience with CRM System
You will flourish in this role, if you enjoy working in IT and dealing with clients in a fast-growing international organization.
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