Officer IM Customer Relations at Eskom Communications

Job description
Key Responsibilities

• Liaise with customers through onsite engagements.
• Implement service level agreements (SLA’s) in the business
• Managing projects in the execution of information technology (IT) solutions.
• Monitor services delivered.

Skills and Competencies Required:

Behavioural

• Professionalism
• Honesty
• Integrity
• Self- motivate
• Interpersonal
• Ability to work under pressure and deadlines
• Leadership
• Team Player
• Coaching
• Knowledge
• Understanding of business processes
• Information Technology
• Application delivery and management processes
• Business operations management
• Business process design
• Infrastructure operations and information management elements

Skill

• Analytical
• Communication and presentation
• Facilitation
• People
• Customer liaison
• Relationship building
• Problem solving
• Influence various levels of management
• Conflict handling
• Negotiation

Minimum requirements
Qualification(s):

• National Diploma/National N Diploma in Information Management/Information Technology at NQF6 with 240 credits.

Related Minimum Experience:  

• 3 years: Experience in IT/IM environment with   relevant business knowledge

Deadline:23rd March,2026