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  • Posted: Mar 14, 2022
    Deadline: Not specified
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    Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.


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    Consultant: Customer Care Retentions

    Job Description

    • Responsible for processing of all cancellation or surrender requests of policies including but not limited to handling inbound and outbound calls.
    • Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
    • Deal with all customers in a professional manner in strict accordance with businesses culture, products and quality standards.
    • Manage time and workloads to ensure that deadlines and targets are met.
    • Demonstrate an excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.
    • Perform proactive and reactive activities designed to retain customers including but not limited to contacting clients to advise them of unsuccessful premium collection.
    • Offer retention solutions appropriate to the product, recording insights related to the activity performed.
    • Maintain accurate and complete record of all retention actions taken.
    • Analyse clients portfolio in terms of loss ratio rates, discounts and assess whether the client can be retained within retention guidelines.
    • Accept full responsibility for all telephone calls, emails and messages to the department relative to retention in line with the business policies.
    • Utilize the in-depth knowledge of in-house policy wordings, underwriting rules, policy and procedures, as well as that of competitors to offer a compelling value proposition for customer retention.
    • Maintain and build client relationships with all relevant business stakeholders.

    Closing Date:18th, March 2022

    Method of Application

    Interested and qualified? Go to Old Mutual on oldmutual.wd3.myworkdayjobs.com to apply

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