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Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
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Job Description
Responsible for:
- Underwriting management within mandate to ensure the Elite portfolio grows profitably and aligned to business plan.
- Renewal retention and management taking into consideration agreed increase targets.
- Accounts management within agreed turn-around times and in accordance with quality requirements.
- Proactive risk management within mandate as and when required.
- Maintaining and growing relationships with intermediary partners and internal stakeholders to ensure a profitable, stable and growing Elite portfolio.
- Take initiative in recommending appropriate solutions in respect of risk-related matters which will enable the organisation to profitably manage the risks that our policy covers.
Responsible for specialist underwriting relating to renewal retention, accounts execution, queries and liaison, and proactive risk management within mandate. Execute appropriate solutions in respect of risk-related matters which will enable the organisation to profitably manage the risks that our policy covers.
- Accumulates data from a group of tasks and translate it into knowledge
- Interprets complex specialist / technical data
- Conducts in-depth investigations / analysis and derives various hypotheses
- Skilled in detailed systematic and analytical procedures
- Conducts efficient reality checks
- Understands financial and commercial principles
- Makes use of theoretical / specialist knowledge base
- Recommends new, creative ways to improve processes
- Open to new ideas, not too quick to analyse possible negatives
- Encourages new ideas from others; rewards new thinking and creative solutions
- Willing to challenge others and the status quo
- Stays abreast of changes to the business practices
- Actively integrates with other teams in order to gain new and different perspectives
- Is resourceful and will go out of their way to find new information
- Restlessly seeks new ideas and ways to improve and encourage innovation
- Considers client needs when developing solutions, services and processes to ensure that needs are met
- Maintain values of integrity, respect, accountability and pushing beyond boundaries in dealing with customers
- Motivating others to display a genuine interest in customer and exceed expectations
- Respectful, warm and friendly when dealing with client
- Ensure service is energetic, fast and efficient
- Seeks to eliminate recurring service problems
Experience, knowledge & skills required
- Diploma and/or equivalent NQF Level 6 qualification in general insurance.
- 3 – 5 years’ experience in personal lines underwriting.
- 3 – 5 years’ experience in Old Mutual Insure.
- Knowledge of Old Mutual Insure policy administration systems.
Skills
Closing Date:15th, March 2022
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Job Description
- Troubleshooting basic end user issues on various applications, hardware, network and systems. Responsible for overseeing the resolution of all outstanding incidents
- Incident Registration and Initial logging, priority setting and detailed description of Incident or request.
- Routing Incidents / Requests to support groups
- Initial categorization and classification on every call
- Initial Investigation and diagnosis, remote resolution and recovery of any potential queries (1st line support)
- Referral and facilitation of incidents and requests between OMF supporting levels and vendors
- Resolution and recovery of Incidents (1st line support)
- Ownership, monitoring, tracking and communication
- Monitoring status and progress toward resolution of all open Incidents. All issues to be kept up to date daily and ITSD to ensure appropriate updates are received.
- Keeping affected users informed about progress
- Perform any necessary escalation, technical or hierarchical management (i.e. escalate to 2nd level when required)
- Closure of Incidents
- Establish and build a knowledge base
- Collect, prepare and send hardware out to branches / Base Camp (onsite support)
Skills
- Communication, Information Technology (IT) Services, IT Service Desk, Onsite Support, Technical Support
Closing Date:18th, March 2022
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Job Description
- Troubleshooting basic end user issues on various applications, hardware, network and systems. Responsible for overseeing the resolution of all outstanding incidents
- Incident Registration and Initial logging, priority setting and detailed description of Incident or request.
- Routing Incidents / Requests to support groups
- Initial categorization and classification on every call
- Initial Investigation and diagnosis, remote resolution and recovery of any potential queries (1st line support)
- Referral and facilitation of incidents and requests between OMF supporting levels and vendors
- Resolution and recovery of Incidents (1st line support)
- Ownership, monitoring, tracking and communication
- Monitoring status and progress toward resolution of all open Incidents. All issues to be kept up to date daily and ITSD to ensure appropriate updates are received.
- Keeping affected users informed about progress
- Perform any necessary escalation, technical or hierarchical management (i.e. escalate to 2nd level when required)
- Closure of Incidents
- Establish and build a knowledge base
- Collect, prepare and send hardware out to branches / Base Camp (onsite support)
Skills
- Communication, Information Technology (IT) Services, IT Service Desk, Onsite Support, Technical Support, Troubleshooting
Closing Date:18th, March 2022
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We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Education
- Bachelors Degree (B), High School (Grade 12) (Required)
Closing Date:18th, March 2022
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Job Description
If you're looking for a company that offers great culture, leadership, learning opportunities, challenges, rewards and recognition, then look no further than Old Mutual.
In this role, you will get to:
- Be individually accountable for developing, analysing and documenting a range of IFRS9 provisioning models and/or capital models across the entire business
- Analyse large amounts of information to discover trends and patterns
- Continuously research and assess new processes for model development and enhancement
- Prepare monthly credit provisions and write-off reports in line with approved policy
- Engage with external service providers to ensure appropriate levels of best practice benchmarking and model review
- Propose solutions and strategies to business challenges and does ad-hoc analysis and present results
What you will need to succeed:
- Degree with Stats/Math/Applied Maths/Financial Risk Management/Data Science/Engineering or related disciplines
- Minimum 2 years’ experience developing provisioning models and/or quantitative analytics
There are a few questions that we would like you to complete as part of your application. Please click on the link below to access the questions, the duration of the survey is 5 minutes: https://forms.office.com/r/BufPehWW1T
The time is now to find your greatness by becoming part of a company where potential is revealed and growth is inevitable.
Education
- Bachelors Degree (B) (Required)
Closing Date:19th, March 2022
go to method of application »
We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Education
- Bachelors Degree (B), High School (Grade 12) (Required)
Closing Date:18th, March 2022
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Job Description
- Develop requirements and design specifications for new and existing applications, focusing primarily on the end to end application solution. Serve as a technical design leader in the integration of application solutions and architecturally significant components. Prepare architecture and design blueprints that cover business requirements and strategy.
Develop requirements and design specifications for new and existing application, focusing primarily on the end to end application solution.
- Set the future directions and develop the migration plans for the applications to meet the business and architectural objectives of the organisation.
- Enhance integration of applications to reduce costs and improve efficiency, to ensure the targets of integrating applications are met.
- Architect, design and implement small to large scale integration solutions adopting various technologies.
- Build data mapping, to provide the means of system integration by considering the target as well as the source.
- Ensure improvement of all architectural processes within the time frame and provide training to all development teams to maintain project deliverables and reduce costs.
- Design various integration programs and prepare required documents for same and execute various integration platforms.
- Monitor all metadata content for the development community and ensure appropriate allocation of all resources.
- Develop guiding principles, reference architectures, technology landscapes, standards, best practices and roadmaps that support business priorities.
- Develop plans to migrate non-standard solutions and manage exceptions.
- Define error handling, persistence, archiving, and monitoring requirements needed for overall integration architecture.
- Involvement from the concept of analysing existing processes and designing, through to delivering and integrating the solutions.
Prepare architecture and design blueprints that cover business requirements and strategy.
- Leverage thorough understanding of integration architecture and system processes to make recommendations and propose technical solutions to meet business requirements.
- Understand and clarify complex business integration requirements and create eloquent scalable designs.
- Ensure design and construction meet quality standards and the testing and operational readiness tasks are conducted and produce quality results.
Design and Implement solutions to improve service delivery to ensure customer satisfaction.
- Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
- Implement measures that monitor the quality and speed of services provided to brokers / customers to inform stakeholders within the value chain of the status of customer satisfaction.
Ensure cost efficiency through financial and corporate governance
- Contribute to the development and implementation of fit for purpose budgets.
- Manage supplier relationships, and budgets associated with projects.
Manage quality people practices
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process and systems knowledge to colleagues and team members.
- Collaborate and work with the business to deliver required service levels.
- Actively share information with other team members regarding successes, issues, trends and ideas.
Education
- Bachelors Degree (B): Information Technology
Closing Date:19th, March 2022
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Job Description
This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
What is a financial advisor?
- The role of a financial advisor is one that demands utmost professionalism, integrity and a customer-centric approach. An accredited financial advisor commands the respect and trust of those customers who are entrusting their and their families financial futures to them.
- The role calls for formal in-house training, the completion of the prescribed Regulatory exams, accreditation with the Financial Services Regulatory authority and requires continuous professional development.
- As an accredited financial advisor with Old Mutual, you will represent the ideals and values to which the company has subscribed for over 175 years – Integrity, Professionalism, Customer-first, Advice led.
What is required of you?
- Provide appropriate financial advice, in line with the customer’s resources and financial goals, to enable positive financial futures and protection of assets and estate.
- Provide pro-active, on demand financial service and advice to customers within your allocated customer markets.
- Providing relevant and appropriate financial advice, hinges on a complete understanding of the customer’s personal and financial circumstances – and their goals or dreams for the future. As such, interpersonal and communications skills in order to build solid relationships are fundamentally important.
What do we need from you?
- A Grade 12 (Matric) certificate
- FAIS compliance
- RE5 an advantage
- A valid Driver’s licence and your own car
- A clear criminal and credit check
- A minimum of 3 years working experience (preferably in sales)
- Proven computer literacy (MS Office suite)
- Excellent communication skills (written and verbal)
Education
- High School (Grade 12) (Required)
Closing Date:18th, March 2022
go to method of application »
We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Education
- Bachelors Degree (B), High School (Grade 12) (Required)
Closing Date: 21st March 2022
go to method of application »
Job Description
- Responsible for processing of all cancellation or surrender requests of policies including but not limited to handling inbound and outbound calls.
- Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
- Deal with all customers in a professional manner in strict accordance with businesses culture, products and quality standards.
- Manage time and workloads to ensure that deadlines and targets are met.
- Demonstrate an excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.
- Perform proactive and reactive activities designed to retain customers including but not limited to contacting clients to advise them of unsuccessful premium collection.
- Offer retention solutions appropriate to the product, recording insights related to the activity performed.
- Maintain accurate and complete record of all retention actions taken.
- Analyse clients portfolio in terms of loss ratio rates, discounts and assess whether the client can be retained within retention guidelines.
- Accept full responsibility for all telephone calls, emails and messages to the department relative to retention in line with the business policies.
- Utilize the in-depth knowledge of in-house policy wordings, underwriting rules, policy and procedures, as well as that of competitors to offer a compelling value proposition for customer retention.
- Maintain and build client relationships with all relevant business stakeholders.
Closing Date:18th, March 2022
go to method of application »
We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Education
- Bachelors Degree (B), High School (Grade 12) (Required)
Closing Date:1st, April 2022
go to method of application »
Job Description
What is a Sales Agent?
The role of a Sales Agent is one that demands utmost professionalism, integrity and a customer-centric approach. A Sales Agent builds trust with their clients by engaging them in a respectful manner and ensuring they are offered financial products in line with their needs.
The role calls for formal in-house training in conjunction with continuous on the job coaching and development.
As a Sales Agent with Old Mutual, you will represent the ideals and values to which the company has subscribed for over 175 years – Integrity, Professionalism, and Customer-first.
What is required of you?
- Marketing Old Mutual products to new and existing clients, in line with the client’s needs and financial goals, to enable positive financial futures and protection of assets and estate.
- As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management.
What do we need from you?
- Grade 12 (Matric) certificate
- 6-12 months sales/retails sales experience
- Previous Working experience in Financial Industry advantageous
- A clear criminal and credit check
- Computer Literacy (MS Office)
- Proven computer literacy (MS Office suite)
- Excellent communication skills (written and verbal)
Personal Qualities
- Target and Goal Driven
- Client service orientated
- Adhering to Company values and policies
- Good business acumen
- Proactive
- Ability to influence
- Confident decision making
- Ability to handle pressure and set backs
- Good interpersonal skills
- Trustworthy
- Good time management skills
- Resilience
Education
- Matriculation Certificate (Matric) (Required)
Closing Date:17th, March 2022
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Job Description
This role provides specialist assistance to Risk Officers and Senior Risk Officers to ensure that risk processes occur at business unit level. The individual is accountable for achieving results through own efforts.
- Maintenance of the Risk Register and Jeera board, capturing and tracking management action deadlines; tracking and reporting Combined Assurance Activities: tracking and reporting administration, CAMF attendance
- Third Party Risk Management administration: Process tracking against the Framework, Risk reviews - sample collation, report collation
- Contracts and Procurement: Preliminary Drafting, stakeholder management, Procurement transactional management
- Litigation Administration: process and claims estimate tracking and reporting Life and STI Claims support QA: custodian of CALLBI transcripts and call recordings (access control and administration function) Change Management and Special training on Product and Underwriting
- Assists Risk Officers to support the business unit management to embed risk management.
- Makes recommendations to Risk Officers in ensuring that risk processes (risk assessment, identification, management, reporting & optimization) occur at business unit level.
- Prepares and compiles relevant reports e.g. risk reports.
- Manages priorities of technical delivery.
Skills
- Contracts Administration, Operational Procurement, Prioritization, Risk Assessments, Risk Management, Third Party Risk Management
Education
- Bachelor of Commerce (BCom): Business Management With Law (Required), Bachelor of Commerce in Law (BCom): Risk Management And Insurance
Closing Date: 21st, March 2022
go to method of application »
Job Description
This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
What is a financial adviser?
The role of a financial adviser is one that demands utmost professionalism, integrity and a customer-centric approach. An accredited financial adviser commands the respect and trust of those customers who are entrusting their and their families financial futures to them.
The role calls for formal in-house training, the completion of the prescribed Regulatory exams, accreditation with the Financial Services Regulatory authority and requires continuous professional development.
As an accredited financial adviser with Old Mutual, you will represent the ideals and values to which the company has subscribed for over 175 years – Integrity, Professionalism, Customer-first, Advice led.
What is required of you?
- Provide appropriate financial advice, in line with the customer’s resources and financial goals, to enable positive financial futures and protection of assets and estate.
- Provide pro-active, on demand financial service and advice to customers within your allocated customer markets.
- Providing relevant and appropriate financial advice, hinges on a complete understanding of the customer’s personal and financial circumstances – and their goals or dreams for the future. As such, interpersonal and communications skills in order to build solid relationships are fundamentally important.
What do we need from you?
- A Grade 12 (Matric) certificate
- FAIS compliance
- RE5 an advantage
- A valid Driver’s licence and your own car
- A clear criminal and credit check
- A minimum of 3 years working experience (preferably in sales)
- Proven computer literacy (MS Office suite)
- Excellent communication skills (written and verbal)
go to method of application »
Job Description
The objective of this role is to enable change in the organisation by defining needs and recommending solutions that deliver value to stakeholders. This includes analysis of data to inform business decisions and finding technological solutions to business needs. This role analyses and advises business on business requirements and works with design & implementation staff to design & implement solutions within constraints. The incumbent is individually accountable for achieving results through own efforts.
Requires strong communication, interpersonal, organizational and team building skills, business judgment, and proven expertise in directing the efforts of a technical staff. In-depth knowledge of business functions and understanding of business operations, strategies and objectives.
Work within a IT Delivery team in an Agile environment and through collaboration with Delivery Teams, Product Owners and other Stakeholders:
- Analyses past, present and future business environment
- Ensure that initiatives contribute to meeting the strategic objectives of the organisation.
- Elicit, analyse and communicate information to ensure stakeholders have a shared understanding of, and clarity on where value can be created.
- Identify who benefits from value created, who is involved in creating value and who might be impacted.
- Assist stakeholders with decision-making regarding approaches, priorities, and trade-offs to stay focused on continuous value creation in the face of constraints, differing opinions, risks, and complexity.
- Documents requirements including data modelling, interface layouts, data flows, screen and report layouts, etc.
- Works closely with systems analyst and project manager and product owner to design and implement solutions within constraints
- Investigates and defines requirements for business processes
- This includes the As-Is and To-Be processes
- Works with managers and relevant users on feasibility studies and establishing business and systems requirements
- Formulates strategies and guidelines to improve the business environment
- Analyses system or business processes to determine problems, risks and opportunities for improvement
- Facilitates the implementation of new or enhanced processes
- Reviews processes and conducts process audits, as required
- Provides support and facilitates sessions for end users, e.g., training
- Consults management (both IT and business) on business procedures and policies
- Support an environment of creativity, learning, and experimentation.
Skills
- Agile Methodologies, Analytical Thinking, Business Acceptance Testing, Business Data Analysis, Conceptual Modeling, Cross-Team Collaboration, Data Modeling, Detail-Oriented, Interpersonal Skills, Literary Writing, Personal Accountability, Problem Solving, Self-Starter, Solutions Design, Strategic Thinking, Writing User Stories
Education
- Diploma In Banking, Matriculation Certificate (Matric) (Required)
Closing Date:16th, March 2022
Method of Application
Use the link(s) below to apply on company website.
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