Old Mutual was established in Cape Town in 1845 as South Africa's first mutual life assurance society. Our purpose is to help our customers thrive by enabling them to achieve their lifetime financial goals, while investing their funds in ways that will create a positive future for them, their families, their communities and broader society.
OMF Administrator (Fixed Term Contract)-3 -Pinelands
Troubleshooting basic end user issues on various applications, hardware, network and systems. Responsible for overseeing the resolution of all outstanding incidents
Incident Registration and Initial logging, priority setting and detailed description of Incident or request.
Routing Incidents / Requests to support groups
Initial categorization and classification on every call
Initial Investigation and diagnosis, remote resolution and recovery of any potential queries (1st line support)
Referral and facilitation of incidents and requests between OMF supporting levels and vendors
Resolution and recovery of Incidents (1st line support)
Ownership, monitoring, tracking and communication
Monitoring status and progress toward resolution of all open Incidents. All issues to be kept up to date daily and ITSD to ensure appropriate updates are received.
Keeping affected users informed about progress
Perform any necessary escalation, technical or hierarchical management (i.e. escalate to 2nd level when required)
Closure of Incidents
Establish and build a knowledge base
Collect, prepare and send hardware out to branches / Base Camp (onsite support)
Skills
Communication, Information Technology (IT) Services, IT Service Desk, Onsite Support, Technical Support
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail