Consultant: Engagement & Internal Communication (Temp 6 Months) at MTN

The Consultant, Engagement & Internal Comms. will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Assist in the creation of the functional strategy in line with the overarching business goals
• Provide input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Assist in regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Governance

Strategic Meetings

• Provide input in strategic meetings when required
• Provide inputs into the enterprise wide transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into all projects initiated (internal or global)
• Provide input into establishing objectives, targets and budgets for the Engagement & Internal Comms. function as applicable
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with divisional strategy
• Provide input into SLA approval and exception performance review

Reporting

• Report on a periodic basis to reporting manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary
• Periodically review reports from the Opcos

Budgets

• Assist in managing functional budgets in line with overall budget and business objectives
• Assist in managing project initiative budgets in line with business objectives

Operational Delivery

Support Delivery Management

• Proactively develop and facilitate knowledge sharing on Global internal communication and branding frameworks and policies across MTN
• Actively identify opportunities for improvements to enhance the quality and effectiveness of the global internal communication model and related solutions across the organization
• Identify high impact technologies, platforms and channels to support internal communications for Group HR with the objective of improving reach, influence and acceptance of their respective work products
• Develop, align and enable implementation of Global internal communication and branding strategies, frameworks and policies for MTN, through respective Business and Regional Talent Partners
• Evaluate the various policies and initiatives across the Group and Opcos to ensure alignment with the Global Internal communication and branding philosophy of MTN
• Manage implementation of global internal communication and local employee engagement special projects
• Train, advise and support Opcos to ensure effective adoption and use of global communication and branding frameworks, in conjunction with Regional Talent Partners
• Provide support to Opcos in the localization of internal communication framework for Opcos and ensure alignment with the global internal communication strategy, framework and policies
• Develop strategies targeted at Line Manager and Leadership communities to enable effective internal communications and employee engagement
• Customize and implement global engagement frameworks for Manco keeping in consideration specific social, economic, demographic and other factors in Manco
• Liaise with external suppliers and consultants for outsourcing service provision and contract management
• Contribute significantly to position MTN as the employer of choice

Manco Employee Engagement

• Customize and implement the Employee Engagement model, plans, programs and initiatives for Manco
• Work in collaboration with the Global Experience teams to align Manco engagement strategies in line with the global culture and experience strategies
• Monitor and ensure adoption of employee engagement programs and initiatives at Manco
• Actively collaborate with Manco Business Partners and HR operations to embed EVP and engagement priorities of the organization
• Communication of MTN group values to Manco employees and build affinity of staff to the values
• Create and deploy interventions to help promote employee engagement through high impact platforms and channels (including but not limited to digital-enablers, platforms, mobility and social media channels) in Manco
• Develop programs based on drivers for employee engagement to encourage employees to align themselves to the organization culture at Manco
• Rollout and track completion of the Group Culture Audit, Group Culture Survey, and Global Pulse Survey. Prepare and release specific communications/reminders for the surveys
• Collation and analysis of the results post completion of the Group Culture, Pulse surveys and audits at Manco. Generate periodic reports and analyze reasons for low participation
• Design and run interventions/initiatives for Manco and also actively reach out to business leaders to encourage their teams to maximize participation in the culture and pulse surveys
• Conduct engagement impact assessments, key metrics, GCA/GPS survey results and direct action plans for improvements/enhancements/course corrections
• Identify the various channels to engage with employees at Manco based on effective Segmentation frameworks and criteria
• Develop, implement and rollout the employee engagement calendar for Manco, in alignment to Global employee engagement calendar
• Localize the EVP and enable implementation of the new engagement models, in conjunction with Global Experience Teams
• Monitor adherence to respective people related regulatory and governance principles while defining engagement interventions for initiatives and programs for Manco
• Preparation of Executive/Management dashboards and reports on the performance and outcomes of engagement initiatives deployed at Manco

Global Internal Communication

• Develop and cascade the global internal communication and branding strategy and plan for MTN
• Monitor and manage the allocation and utilisation of the Global internal communication budget
• Make recommendations to senior management on innovative communication digital platforms, technologies and tools to communicate to multiple audiences through a variety of channels, including but not limited to print, web, face-to-face, video and interactive social tools
• Implement the digital roadmap for global internal communication and branding, aligned with leading market practices and MTN’s global vision
• Deploy emerging communication technologies / digital visual aids / mobile and social media platforms to enhance the usage, viewership, adoption and overall impact of internal communications
• Develop segmented and personalized communication through internal profiling and segmentation techniques, targeted/preferred channels, content toolkits, use of specific multi-modal mediums (digital/visual aids/posters/screens/apps etc.)
• Conceptualize, design and publish MTN’s global publications, announcements, newsletters etc. across various digital/electronic channels.
• Write, edit and proof read all editorial relating to Global and Manco internal communications including content on various communication channels
• Develop clear, well timed, engaging, high quality, culturally sensitive internal communication that is consistent with MTN values
• Develop strategic interventions with Group CEO and other senior executives, to enable highly effective communications across a broad range of topics
• Design and manage global internal communication and branding enablers such as digitally enabled Global toolkits/high-impact design approaches/editorial styles/image libraries/approved multi-format content channels/social-media management/ multi-media digital campaign management kits / leadership communicator toolkits and so on
• Prepare CEO and/or other senior Group executive communication as required
• Engage with and advise Group and Manco departments with internal communications requirements across a range of subjects and topics
• Implement internal communications projects across Manco and Opcos, in conjunction with Regional Talent Partners. Actively identify opportunities for optimising and improving MTN Group and Manco internal communication practices
• Work with Group HR team for providing communication support for high impact communication protocols, standards, tactics in corporate programs, project implementations and change management initiatives
• Ensure adherence of internal communications created by Global HR verticals to global standards
• Handle the internal communication response to crisis situations which affect organizational perception and reputation
• Conduct regular audits and surveys to evaluate the effectiveness of MTN internal communications for both Group and Manco
• Work in conjunction with External Communication team to ensure alignment and consistency in communication and messaging

Ways of Working and Collaboration

• Use a collaborative and solution oriented approach within the Engagement & Internal Comms. function as well as with all the Global Expertise Verticals in Group HR
• Collaboration with Global Employee Experience for alignment of global communication and engagement strategies with local initiatives at Manco
• Collaboration with Regional Talent Partners for customizing and supporting implementation of global communication strategies at Opco
• Collaboration with Business Talent Partners in driving alignment of key business communications with the established guidelines
• Supporting senior executives on drafting employee communications
• Collaboration with Business and HR leadership at Manco to embed engagement priorities of the organization
• Collaboration with Global HR expertise verticals to ensure that global and Manco communication developed by HR expertise verticals is aligned to global content copyright principles and design standards
• Identify and share best Practices with Business Leadership and Opcos for Internal Communications and Engagement Solutions
• Collaboration with relevant Manco Departments (e.g. Manco IT Team) required for implementing engagement platforms, technologies in Manco
• Collaboration with Group IT team and third party technical teams for development of internal communication related channels and platforms
• Identify opportunities for improvement and internal / external best practice by continuous monitoring of internal and external environments.
• Assist in communication and engagement related transformational initiatives within Group HR Function, as applicable and drive the required change

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 3 year tertiary degree / diploma (specialization in Communications/Commerce/ Management/Human Resources/Behavioural Sciences/as appropriate)
• Relevant certification / accreditation / membership with professional body for Internal Business Communication, design and branding, employee engagement etc. (advantageous)
• Experience:
• Minimum of 5 years’ experience in working in the HR Domain with specific focus on internal communications/branding and employee engagements
• Worked across diverse cultures and geographies advantageous
• Experience working in a small to medium organization
• Telecommunications industry experience
• Project management experience

Competencies

Functional Knowledge:

• Project Management
• Engagement Program Design
• Branding & Communication
• Editorial and Content Writing
• Design management
• Media Platforms
• Global Working and Collaboration
• Organisational considerations

Skills

• Conceptual Thinking
• Problem Solving
• Improvement Driver
• Culture and Change Champion
• People Manager
• Relationship Manager
• Results Achiever
• Operationally Astute
• Research
• Information Processing
• Dealing with ambiguity and complexity
• Presentation Skills
• Communication Skills
• Judgement
• Conflict Management
• Project Management
• Risk Management

Behavioural Qualities

• Accountable
• Adaptable
• Agile
• Culturally aware
• Gets work done
• Innovation
• Inquisitive