Consultant, Fleet Administration at Standard Bank Group

Job Description

• To provide ongoing support to customers utilising the Standard Bank Fleet Management Systems and the Fleet Management product ranges available.
• To ensure the effective use of these products and to provide regular feedback as well as to update accounts, as requested by clients.
• To work in close relation with the Key Account Consultants to support them in the servicing of customer needs.
• To minimise customer complaints and revenue leakages and to improve or sustain accuracy levels

Qualifications

• Matric, Diploma or Degree

Experience Required

• 3-5 years Experience at a franchise dealership or reputable retail workshop facility as a service advisor where technical skills are required.
• Full understanding of the Fleet Management and Managed Maintenance systems, administration, accounting, statistics and maintenance funds.
• Full understanding of the sales and service issues surrounding the Fleet products, Systems, Allowance and Maintenance Plans
• Full understanding of all policies, procedures and processes of all Fleet Products.
• Understanding of competitor products and services as well as substitute software packages.
• Full understanding of the various Car Schemes in the industry.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Embracing Change
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Managing Tasks
• Meeting Timescales
• Producing Output
• Team Working
• Upholding Standards

Technical Competencies:

• Business Administration Skills
• Data Management (Administration)
• Email Monitoring
• Records and Archive Management
• Written Communication