Consultant: Functional Application Support at SITA SOC (Ltd)

Purpose of the job

• To provide Functional Application Support services related to specific clients and application systems according to service elements as specified in the applicable service level agreements.

Key Responsibility Areas

• To ensure a Financially stable environment
• Oversee and Provide Functional Application Support service
• Implement functional system enhancements / changes in accordance with client request
• Provide Integrated Management information support solutions to clients and management
• Pro-actively manage risks that might affect SITA’s performance and delivery to clients.

Qualifications and Experience

• Required Qualification: 3-Year National Diploma or bachelor’s degree in ICT/Business Management or Equivalent to NQF level 6.
• Experience: A minimum of 5-6 years’ experience/exposure in ICT services/industry, with at least 3 years’ experience as a Specialist in functional application support working on the ATOM and SLIMS applications.

Technical Competencies Description

• Good understanding of the client business. (Business processes, policies and/or business operations). Business Process Management (BPM). Software integration testing, system integration testing, user acceptance testing and implementation of acceptance testing procedures. Understanding of enterprise business systems. ICT strategies and development of operational plans. Good ICT industry exposure wrt Application development / support trends (new/unusual/ground-breaking solutions). Software configuration/release management principles. System implementation methodologies. managing ICT Projects. Master data management. Information management. People management. Financial management. Customer Relationship management. SITA Internal processes. Functional Support Methodologies. IT Security standards and practices. Service management principles. ITIL, COBIT, CMMI, QuEST, ISO Standards. URS Development. Interface management.

Deadline:21st July,2026