Consultant - Global HR Planning, Reporting and Analytics Global Organisational Strategy and Performance at MTN

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The Consultant: Global HR Planning, Reporting and Analytics will be accountable to achieve the following objectives:
• Strategy Development and Implementation
• Assist in the creation of the sub-functional strategy in line with the overarching business goals
• Provide input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps

Governance 

Strategic Meetings

• Provide input into strategic meetings when required
• Provide input to enterprise wide transformation initiatives when required
• Provide input to and ensure adequate risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Functional Tactical

• Provide input into all projects initiated (internal or global)
• Provide input in establishing project objectives, targets and budgets for the HR Planning, Reporting and Analytics sub-function 
• Identify and document key risks, issues and dependencies and set mitigation actions
• Ensure adherence to budgets
• Manage strategic/ service delivery partnerships
• Prepare documentation required for sign-off / decision making regarding tactical changes

Performance

• Ensure execution in alignment with the functional strategy
• Provide input into the SLA approval and exception performance review

Reporting

• Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organization
• Report on an ad hoc basis on specific projects, as required

Budgets

• Assist in managing sub-functional budgets in line with business objectives
• Assist in managing project initiative budgets in line with business objectives

Operational Delivery

• Support Delivery Management 
• Ensure service delivery excellence for Global HR strategy, planning, budgeting, reporting, analytics and data management services by providing insights and serving as a trusted advisor to the Group HR functions and Opcos
• Drive opportunities for continuous improvements in frameworks, methodologies and tools based on trends, feedback from business and leading practices
• Proactively develop subject matter expertise in functional area to facilitate knowledge sharing across Opcos
• Perform periodic reviews to ensure solutions are in line with the standardized practices, business strategies and leading industry practices
• Ensure compliance of Group and Opcos to Global HR budgeting, reporting, analytics and data policies, guidelines and mandates
• Provide training and consulting support to ensure effective adoption and use of global tools, methods and practices across Opcos
• Assist in implementation of Global HR reporting, analytics and data management related special projects 
• Liaise with external suppliers and consultants for outsourcing service provision and contract management
• Support and facilitate organizational growth through internal networking, supporting new business proposals and presentations

HR Planning and Budgeting

• Manage and continually improve the Global HR budget drivers, templates and assumptions. Ensure alignment with the Group Finance mandates and guidelines for budgeting
• Ensure consistent deployment and monitoring of compliance to standardized global HR budget drivers, templates and assumptions in the Opcos 
• Assist in the consolidation of inputs and preparation of the annual business plan and budgets for Group HR 
• Timely and accurate preparation of various periodic Group HR rolling budgets, forecasts, spends and variation analysis reports for Executive reviews, as per the submission schedules communicated by Group Finance
• Perform extensive and in-depth analysis on HR costs (against budgets) across the various dimensions including functions/sub functions, cost centres and categories, spend types, duration
• Assess the impact of current spends to forecast and predict impact on approved budgets. Recommend timely re-baselining/re-allocation of budgets, as required
• Assist in developing standardized practices and principles for Group HR Cost Centre Management, in conjunction with Group Finance mandates
• Assist in development of periodic Management/Executive MIS/Reports as part of periodic performance reporting

Strategy, Research and Analytics 

• Support the Senior Manager in formulating and managing the Global HR Strategy by:
• Liaising with multiple sources/stakeholders, gathering and validating relevant data, information, trends and analysis to support strategy formulation and monitoring 
• Preparing Global HR strategy reports, presentations, proposals and updates
• Ensure alignment and linkages of Strategy with budgets and plans
• Implement research strategy and methodology to enable people metrics, reporting as well as advanced and predictive analytics 
• Develop global people analytics strategy, methodology and frameworks and cascade to Opcos and Group HR for adoption
• Define standardized global HR metrics, analytics, reporting and other HR functional performance indicators for MTN 
• Collect global HR data, research business issues and markets and report findings based on business relevant hypotheses
• Utilize technology and analytical tools to develop enterprise-wide people and other cross-functional data as needed
• Correlate cross-functional data points to generate trends and insights for the organization and communicate results to relevant stakeholders for driving course correction and continuous improvement
• Liaise with Manco Business Talent Partners and Regional Talent Partners to generate specific Business Unit or Region related insights and analytics
• Application of data science techniques, complex qualitative/quantitative analyses, statistical and predictive modelling to deliver key HR trends, insights and conclusions  
• Proactively communicate and share reports with various stakeholders through formal presentations on a periodic basis
• Timely and accurate development of Executive/Management dashboards and artefacts on periodic basis
• Responsible for managing global HR analytics queries and requests received from Global Expertise Verticals, Manco Business and Regional Partners and Opco Leadership, on a timely and accurate basis
• Collaborate with subject matter experts across the Group HR functional areas to improve overall strategic and operational performance 

Strategic Surveys and Benchmarks 

• Facilitate and encourage effective use of the survey philosophy and framework within MTN group
• Update standard benchmark data from external sources and periodically maintain the applicable databases
• Implement MTN survey policy across the MTN Group, including the oversight on all compliance issues
• Support with the design and development of global internal survey tools, templates, interpretation guidelines and parameters 
• Responsible for the selection of and participation in appropriate external HR surveys applicable to the MTN Group 
• Support localized benchmarking studies/ surveys at Opcos by providing subject matter expertise
• Communicate to the respective HR functions across the service delivery model with the principles of the survey framework, including: 
• Template design, Sample and population, Interpretation parameters  
• Survey methodology and questionnaire design
• Comparison with international standard groups 
• Timing and scheduling
• Provision of reporting standards, templates and guidelines
• Consultation on detailed interpretation
• Ensure historical data relating to Group surveys are maintained and periodically perform back up measures and access rights reviews 
• Responsible to generate and continuously improve Executive Insight Reports/Dashboards relating to the global benchmark studies and surveys, in context to MTN’s environment

Global HR Reporting and Data Management

• Design, package and circulate the Global HR Reporting toolkit to enable the consistent and easy adoption of practices at the Regions and Opcos
• Prepare and continuously improve the comprehensive Global HR Reporting Service Catalogue 
• Ensure timely preparation, validation and circulation of standard Global HR performance reports which are customized for stakeholder use
• Develop and consolidate HR performance reports tracked by the Group CEO, ExCo
• Identify opportunities and coordinate with vendors to build basic self-service business intelligence reports and dashboards. Enable personalization of reports to suit stakeholder needs
• Receive and action requests for standard or ad-hoc HR reports. Ensure accuracy, completeness and adherence to SLAs
• Institute appropriate processes and controls to manage, update and maintain Group HCM system, functionality, data structures and master data
• Evaluate and continuously improve Global HR data management policy and processes 
• Develop and communicate global HR data structures, standards, nomenclature, rules including data quality standards and principles across HR in the Group and Opcos
• Implement controls and periodically monitor HR data with a view to Maintain the Group HCM system as the single source of truth for Group wide HR data
• Coordinate with and provide inputs to the Manco Business Talent Partners, Regional Talent Partners and Opco teams respectively to ensure quality assurance of key human resources data sets, reports, and metrics
• Coordinate with Master Data and Technology teams at MTN to build the required system functionality to collect, analyse and present data
• Monitor BI databases to ensure optimal usage and performance at all times
• Responsible for supporting integration of HR data with other applicable data sources within the Group
• Assist in development of periodic Management/Executive MIS/Reports relating to Group employee spends, key risks/challenges and proposed operational/capex spends for upgrades/maintenance

Ways of Working and Collaboration 

• Use a collaborative and solution-oriented approach within the HR Planning, Reporting and Analytics Sub-function as well as with all the Global Expertise Verticals in Group HR as follows: 
• Collaboration with Manco HR Services, Global HR Expertise verticals and Group Finance Business Partners for Group HR budgeting, planning, financial management and monitoring activities 
• Collaboration with the Business and Regional Talent Partners to understand HR reporting and analytics requirements specific to the Business Units/Regions 
• Develop and deliver reports and people insights to Manco HR Services and Global HR Expertise verticals to improve effectiveness of HR programs, processes and frameworks 
• Collaboration with Regional Talent leaders to understand Opco related challenges and to drive Opco compliance to standard frameworks and methodologies for budgeting, analytics, reporting and data management
• Periodic engagement with the Opco HR community to ensure consistency and sharing of insights and best practices across Opcos through governance mechanisms 
• Perform business requirement analysis for master data requirements / business intelligence reporting
• Provide information and input in defining business requirements for any updates or changes to the HR system, reports and analytics tools 
• Coordinate and work closely with the Group IT and IS teams to ensure compliance and conformance to data and technology policies, as applicable 

Managerial / Supervisory Responsibilities

• Coaching and mentoring of junior team members to ensure staff motivation is high
• Ensure skill transfer for staff development, motivation and business continuity 
• Ensure the team is led, motivated and rewarded to achieve high performance areas
• Guide and direct vendors and third parties in achieving MTN objectives
• Identify staff training and development needs and implement necessary actions
• Recruit staff for appointments
• Set goals and objectives for junior team members, monitor progress and maintain motivation
• Set up appropriate structure to meet departmental management objective

Qualifications
Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 3-year tertiary degree/diploma (Mathematic/statistics/Commerce/Sciences/ Human Resources, Business Studies and/or Equivalent)
• Relevant certification / accreditation / membership with professional bodies such as HR Analytics Professional and Oracle Certifications (BIEE), etc. (advantageous)

Experience:

• Minimum of 5 years’ experience in working in telecommunication environment with specific focus on budgeting/reporting/data management/advanced People Analytics/ Data sciences/Business Intelligence
• Experience in ERP (Oracle preferred)
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization 
• Experience in Telecom Business will be advantageous