Consultant Quality Assurance at Old Mutual

Job Description

• Urgently require the skills of a Quality Assurance Consultant(Short Term Insurance). Must have previous work experience in Short Term Insurance (Sales & Service/Underwriting & Retentions)

Minimum requirements

• At least 2 years relevant work experience doing internal quality assurance audits.
• Matric.
• Further Education and Training Certificate (FETC) in Short-Term Insurance.
• Previous work experience in Short-Term Insurance Sales and Service
• Sound knowledge and understanding of short-term insurance sales and service and underwriting operations – essential. Must have sufficient understanding of the life cycle of a short-term insurance policy, and related risk management.
• Computer literate – Microsoft Word, Excel, and Outlook.

Advantageous

• Formal Certification in Internal Auditing best practices
• Experience or exposure in forensic auditing.
• Experience in data analytics and reporting.
• High levels of stress tolerance. Must have the ability to operate effectively under high levels of pressure and work volumes.
• Ability to build value-adding interpersonal relationships with colleagues, managers, and brokers.
• The Quality Assurance function is responsible for assessing potential risks and non-compliance with prescribed rules, procedures and standards of quality. You will mainly be responsible for carrying out quality assurance audits as per prescribed audit plans, ensuring that proper methodologies and processes are being followed. Prepare audit working papers for Quality Assurance (QA) to ensure that all required information for the audit has been obtained and report any identified shortcomings.
• Responsibilities and duties include but are not limited to:
• Determine and plan the scope and objective of the area being audited.
• Document if not already in place risks associated with the area being reviewed
• Consider controls currently in place to mitigate the identified risks and determine their effectiveness in mitigating risks and threats, making recommendations for improvement where required
• Assist in establishing risk-based review plans
• Assist with analyzing business operations to determine compliance with these procedures.
• Assist management in the identification of potential process inefficiencies
• Provide assurance of compliance to statutory requirements, policies, and procedures.
• Prepare and present findings and recommendations for improvement.
• Prepare a final audit report for submission and distribution to the various stakeholders
• Assist with the review of the outcome of the review process in terms of its objectives.
• Contribute positively to the continuous review and improvement of existing methodologies, scope, and report writing styles, to ensure continuous value add as the business develops.
• Continuous self-development to ensure personal skills and abilities remain relevant.

Competencies Required

• Effective Communication skills (verbal and written).
• Effective Report writing skills.
• Display good analytical reasoning skills.
• Demonstrate relevant business process and functional knowledge.
• Demonstrate good knowledge of audit procedures and methodologies.
• Solution-based thinking.
• Display good attention to detail.
• High levels customer service orientation.
• Ability to perform without or with limited supervision.
• Ability to use own initiative when dealing with ‘out of the ordinary scenarios.
• Ability to be flexible and adaptable to change.
• High levels of self-perception (confidence, self-empowerment, optimism, self-respect).
• Effective Time management skills.
• Demonstrate high levels of accountability.
• This role is responsible for quality assessment on calls made and accounts worked within the Collections Call Centre environment and is individually  accountable for achieving results through own efforts.

Responsibilities

Quality Assurance Testing

• Select the appropriate complex tests or tests from a specified range and carry out using specialized methods and equipment; validate and interpret test data to verify that specifications are met and/or to identify remedial actions required to ensure conformance or suitability.

Quality Assurance Testing Design

• Validate new or existing complex test methods and procedures; identify issues and recommend improvements to contribute to further development.

Quality Management System

• Contribute to the identification and evaluation of current policies and business processes that are in the scope of the quality management system (QMS); contribute to the design of the QMS; provide specialist quality management input to the drafting of new policies and procedures and the design of business processes; contribute to the quantification of the costs and business benefits of change.

Health, Safety, and Environment

• Follow the organization's health, safety, and environment (HSE) policies, procedures, and mandatory instructions to identify and mitigate environmental risks and risks to the well-being of self and others in the workplace; instruct the team in safe working methods; identify instances of risky behaviors within the team and take appropriate action, escalating serious issues as appropriate.

Improvement/Innovation

• Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them.

Operational Compliance

• Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Leadership and Direction

• Explain the local action plan, to support team members in their understanding of what needs to be done, and how this relates to the broader business plan and the organization's strategy, mission, and vision; motivate people to achieve local business goals.

Stakeholder Engagement

• Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.

Data Collection and Analysis

• Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.

Organizational Capability Building

• Provide coaching to team members to develop their skills.

Skills

• Action Planning, Change Management, Data Analysis, Data Compilation, Evaluating Information, Executing Plans, Legal Practices, Policies & Procedures, Presenting Solutions, QA Methodologies, Regulatory Compliance Management, Report Review

Competencies

• Communicates Effectively
• Courage
• Directs Work
• Ensures Accountability
• Instills Trust
• Manages Complexity
• Optimizes Work Processes
• Tech Savvy

Education

• Certificate In Insurance, Matriculation Certificate (Matric)  (Required)

Closing Date

• 20 August 2025