Consultant - RAFM Business Design Authority.Group Revenue Assurance and Fraud Management at MTN

RESPONSIBILITIES

• The RAFM Business Design Authority role will be accountable to achieve the following objectives:

Strategy Implementation 

• Provide input into the creation of sub-departmental strategy in line with overarching departmental goals for Revenue Assurance and Fraud Management associated with process, systems and technology risk and control design related input to MTN Group’s Revenue Assurance strategy.
• Ensure effective alignment of sub-departmental strategy by means of influencing the direction, structure, business plans and providing quality assurance and support to Manco and Operating Companies.
• Conduct extensive research, propose to management and implement industry best practice business process, systems, technology and platforms fraud prevention and detection. 

Operational Delivery

• Support the business including commercial, finance, technology and platforms related process, risks and control input to MTN Group’s Revenue Assurance strategy.
• Research and analysis of business trends, assurance standards, governance risk management and controls in all verticals, providing advice to MTN Group RAFM and OPCO counterparts to improve internal control coverage, knowledge, awareness and contribute to risk management and assurance readiness.
• Oversight and facilitation of audit reporting and improvement of general control, application control and operating controls within MTN Groups’ OSS/BSS/ESS/Fraud architecture and strategy.
• Analysis, insight and management of commercial, finance, technology and platforms-related leakage risk insight and dissemination that allows MTN to effectively manage its processes, systems, technology, infrastructure and supplier relationships in recovery and prevention of loss.
• Improving awareness and influencing of MTN Group and OPCO RAFM stakeholders in relation to commercial, finance, technology and platforms leakages and risks incurred through ineffective process, systems, technology and platform design, implementation and use.
• Own and manage the RAFM risk and control universe in an agile manner.
• Identification, design and implementation management of improvement to MTN Group Business Process, Systems and Technology infrastructure as far as leakage risk mitigation is concerned.
• Input to and documentation of best practice for use in MTN Group Technology, Procurement and Legal teams when introducing a vendor that supports MTNs revenue systems, to ensure leakage risk is effectively understood and mitigated.
• Understanding, audit and reporting of Cyber-crime risks to MTNs systems within Revenue Assurance and Fraud Management, working in a collaborative manner with Group IS Security in proactive mitigation of cyber-crime risk.
• Input into the portfolio of Revenue Assurance and Fraud Management technologies within MTN Group, ensuring that the selection, design, implementation, performance review and roadmap definition of these assurance systems are effective.
• Design, implementation, and management of RAFM Product, Systems and Technology frameworks for RAFM Manco and OPCO organisations to use in the effective, implementation, maintenance, and support in their day-to-day operations.
• Ensure embedded systems and processes are effective and drive reduction and mitigation of financial fraud risk and enable the employees and business to denounce any irregular activities.
• Manage, facilitate and drive the continuous testing on the design and effectiveness of these key internal business management controls, systems and processes for fraud detection and prevention.
• Establish agility to incorporate changing risks, customer requirements, different governance models, etc.
• Explore more efficiencies in Business Process Automation.
• Facilitate internal Group discussions on the development of Best Practices for Revenue Assurance and Fraud Management as they apply to MTN.
• Manage the introduction of Best Practices into the local operating companies, ensuring quality and timeliness of the deliverables are achieved through effective management of this projects.
• Align to the governance requirements of the organisation insofar as they relate to Revenue Assurance and Fraud Management.
• Documentation of governance compliance needs that can be used as a reference document for plans and improvement relating to Revenue Assurance and Fraud Management.
• Deliver the communication of governance compliance requirements that require Revenue Assurance and Fraud Management Best Practise use and compliance.
• Influence Group and operating company representatives and owners to plan for the introduction and compliance of governance standards relating to Revenue Assurance and Fraud Management.

Technology and Innovation

• Understand the role of automation in risk assurance and support in driving automation awareness and adoption initiatives.
• Support with Designing robotic process automation (RPA), machine learning (ML), artificial intelligence (AI) use cases.
• Strong Appreciation for how technology can be used as a key enabler for RAFM risk mitigation activities. 
• Strong appreciation for Telecoms technology and architecture evolution in regards to GSM Core Network, LTE , 5G, Charging/Billing, provisioning, cloud and big data etc.
• Support the innovation process journey of initiation, developmental and implementation/termination of innovations. 

Role Dependencies

• Active support from the Senior Manager
• Understanding of the respective OpCo business contexts and the financial fraud risks associated with these
• Alignment with OpCo Revenue Assurance and Fraud Management
• Skilled and experienced suppliers/specialists to support and safeguard functions

QUALIFICATIONS

Education:

• Minimum 3-year Bachelor of Commerce Degree (Business Information Systems/Informatics) /Accounting/Finance/Bsc Computer Science/Engineering
• Post Graduate Qualification – CISA/CISM/CRISK/MBA/CA.SA (advantageous)
• English (advanced)
• French (as an advantage)

Experience:

• Minimum 5 years’ experience at either senior specialist or management level, in risk management or audit activity, with at least 5 years exposure to the Telecoms industry, in a medium to large organisation
• Deep understanding of the telecoms
• Deep understanding or experience of risk management or audit principles
• Understanding of emerging markets is advantageous

Capabilities:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager 
• Results Achiever, Operationally Astute

Functional Competencies:

• Technical Assurance
• Revenue Assurance Operations
• Risk Management 
• Consolidation and Reporting
• Fraud Management

Technical Competencies:

• Deep mobile telecom and associated technologies.
• RAFM systems and tools, Business Intelligence, AI & ML systems.
• Understanding of Databases, Big Data and centralised concepts.

Skills:

• Systems Analysis and Design
• Process Engineering
• Business and Financial Acumen
• Critical Finance Thinking
• Finance Operation / Process Mindset
• Trusted Business Advisory
• Leverage Financial System Capabilities
• Market Knowledge and Contextual Understanding
• Data Analysis, Interpretation and Visualisation
• Research and Development
• Project Management

Behavioural Qualities:

• Influencing and Impact
• Change and Conflict Management
• Building Strategic Relationships / Networking

Other:

• Regional and International Travel obligations