Current Vacancies at MTN

RESPONSIBILITIES

• The Auditor: Technology role is responsible to achieve the following objectives:

Audit Management 

• Assist the Senior Manager in the execution of technology systems and processes audit plans, to identify risks and vulnerabilities in control areas and to ensure that processes and systems comply with company policies, and statutory and regulatory policies.
• Serves as an active member of the audit team directly executing medium/high priority/risk internal audits on the technology systems and processes: through analysing reports and logs, conducting system and process audits, testing, preparing database updates, providing status reports and preparing final audit reports on assignments carried out, in line with internal audit standards and methodologies.
• Ensure that audits and assessments consider the effectiveness of the control areas, such as: application controls, cyber and information security, change management, business resilience and disaster recovery reviews, IT project management, IT project governance, IT risk management, information technology systems and infrastructures process and control reviews.
• Measure/evaluate technology systems and processes compliance to statutory and regulatory requirements and the company's policies and procedures.
• Track and follow up on audit findings and update respective trackers and stakeholders regularly. 

Audit Advisory 

• Provide analysis on technology systems and processes internal audit data, identifying vulnerabilities in IT systems and internal policies, trends on IT systems failures, inconsistencies, weaknesses in the control areas. Report these findings to management with recommendations on possible mitigations and enhancements.
• Recommend changes to IT systems and processes, based on internal policies, best practice and continuous change in available technologies.
• Provide recommendations on improvements to ensure an increasingly robust internal audit processes, which aims to reduce technology and information security risks.
• Carry out regular, comprehensive and holistic information security and IT systems control assessments, to identify risks and areas that need focus.
• Keep up to date with new technology solutions to mitigate/change IT systems security vulnerabilities and provides reporting on these solutions.
• Maintain relationships with management of assigned functional/business units to provide a value-added service.

Reporting 

• Assist the management to provide oversight on OpCo reporting, OpCo coordination, OpCo support and OpCo Technology Audit operations.
• Assist with compilation of reports for reporting and Audit Committee engaging various stakeholders in Opcos to ensure a comprehensive report. 

Key Deliverables

• Conduct Audits
• Audit Findings Tracker
• Audit Findings Report
• Consolidated Audit Committee Report

Role Dependencies

• Understanding of the Audit plan
• Active support from the Senior Manager
• Understanding of the respective technology and business contexts and the risks associated 
• Intra-functional collaborations with Group Risk and Compliance 

QUALIFICATIONS

Education:

• Minimum 3-year Diploma Engineering, Information Systems and Computer Systems/Science 
• Preferred, 4-year Bachelor of Engineering/ Information Systems and Computer Science/ Bachelor of Science
• Preferred, CISA / CISSP

Experience:

• Minimum 3 years’ experience in internal audit, specifically in IT system and processes audits
• Experience in presenting audit reports to senior stakeholders
• Data gathering, research and analytical abilities to develop insightful conclusions
• Experience in supervising and coordinating output 
• Experience working in a medium organisation
• Experience in working under pressure and delivering under tight deadlines

Key Technical knowledge:

• Active Directory 
• Firewall  and routers 
• Network Security
• API security 
• Cloud security 
• Endpoint security
• Knowledge on various OS’s (windows, Linux, Android, iOS, DA’s etc) 
• Experience using various security tools 

Capabilities:

• Analytical Thinker, Problem Solver, Operational Value Creator
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achieve, Operationally Astute

 Skills:

• Organisational Awareness
• Business Acumen
• Data Presentation and Communication
• Strong Investigations Skills – preferably in the context of Technology
• Project Management
• Customer Focused
• Negotiation
• Report Writing

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RESPONSIBILITIES

• The RAFM Business Design Authority role will be accountable to achieve the following objectives:

Strategy Implementation 

• Provide input into the creation of sub-departmental strategy in line with overarching departmental goals for Revenue Assurance and Fraud Management associated with process, systems and technology risk and control design related input to MTN Group’s Revenue Assurance strategy.
• Ensure effective alignment of sub-departmental strategy by means of influencing the direction, structure, business plans and providing quality assurance and support to Manco and Operating Companies.
• Conduct extensive research, propose to management and implement industry best practice business process, systems, technology and platforms fraud prevention and detection. 

Operational Delivery

• Support the business including commercial, finance, technology and platforms related process, risks and control input to MTN Group’s Revenue Assurance strategy.
• Research and analysis of business trends, assurance standards, governance risk management and controls in all verticals, providing advice to MTN Group RAFM and OPCO counterparts to improve internal control coverage, knowledge, awareness and contribute to risk management and assurance readiness.
• Oversight and facilitation of audit reporting and improvement of general control, application control and operating controls within MTN Groups’ OSS/BSS/ESS/Fraud architecture and strategy.
• Analysis, insight and management of commercial, finance, technology and platforms-related leakage risk insight and dissemination that allows MTN to effectively manage its processes, systems, technology, infrastructure and supplier relationships in recovery and prevention of loss.
• Improving awareness and influencing of MTN Group and OPCO RAFM stakeholders in relation to commercial, finance, technology and platforms leakages and risks incurred through ineffective process, systems, technology and platform design, implementation and use.
• Own and manage the RAFM risk and control universe in an agile manner.
• Identification, design and implementation management of improvement to MTN Group Business Process, Systems and Technology infrastructure as far as leakage risk mitigation is concerned.
• Input to and documentation of best practice for use in MTN Group Technology, Procurement and Legal teams when introducing a vendor that supports MTNs revenue systems, to ensure leakage risk is effectively understood and mitigated.
• Understanding, audit and reporting of Cyber-crime risks to MTNs systems within Revenue Assurance and Fraud Management, working in a collaborative manner with Group IS Security in proactive mitigation of cyber-crime risk.
• Input into the portfolio of Revenue Assurance and Fraud Management technologies within MTN Group, ensuring that the selection, design, implementation, performance review and roadmap definition of these assurance systems are effective.
• Design, implementation, and management of RAFM Product, Systems and Technology frameworks for RAFM Manco and OPCO organisations to use in the effective, implementation, maintenance, and support in their day-to-day operations.
• Ensure embedded systems and processes are effective and drive reduction and mitigation of financial fraud risk and enable the employees and business to denounce any irregular activities.
• Manage, facilitate and drive the continuous testing on the design and effectiveness of these key internal business management controls, systems and processes for fraud detection and prevention.
• Establish agility to incorporate changing risks, customer requirements, different governance models, etc.
• Explore more efficiencies in Business Process Automation.
• Facilitate internal Group discussions on the development of Best Practices for Revenue Assurance and Fraud Management as they apply to MTN.
• Manage the introduction of Best Practices into the local operating companies, ensuring quality and timeliness of the deliverables are achieved through effective management of this projects.
• Align to the governance requirements of the organisation insofar as they relate to Revenue Assurance and Fraud Management.
• Documentation of governance compliance needs that can be used as a reference document for plans and improvement relating to Revenue Assurance and Fraud Management.
• Deliver the communication of governance compliance requirements that require Revenue Assurance and Fraud Management Best Practise use and compliance.
• Influence Group and operating company representatives and owners to plan for the introduction and compliance of governance standards relating to Revenue Assurance and Fraud Management.

Technology and Innovation

• Understand the role of automation in risk assurance and support in driving automation awareness and adoption initiatives.
• Support with Designing robotic process automation (RPA), machine learning (ML), artificial intelligence (AI) use cases.
• Strong Appreciation for how technology can be used as a key enabler for RAFM risk mitigation activities. 
• Strong appreciation for Telecoms technology and architecture evolution in regards to GSM Core Network, LTE , 5G, Charging/Billing, provisioning, cloud and big data etc.
• Support the innovation process journey of initiation, developmental and implementation/termination of innovations. 

Role Dependencies

• Active support from the Senior Manager
• Understanding of the respective OpCo business contexts and the financial fraud risks associated with these
• Alignment with OpCo Revenue Assurance and Fraud Management
• Skilled and experienced suppliers/specialists to support and safeguard functions

QUALIFICATIONS

Education:

• Minimum 3-year Bachelor of Commerce Degree (Business Information Systems/Informatics) /Accounting/Finance/Bsc Computer Science/Engineering
• Post Graduate Qualification – CISA/CISM/CRISK/MBA/CA.SA (advantageous)
• English (advanced)
• French (as an advantage)

Experience:

• Minimum 5 years’ experience at either senior specialist or management level, in risk management or audit activity, with at least 5 years exposure to the Telecoms industry, in a medium to large organisation
• Deep understanding of the telecoms
• Deep understanding or experience of risk management or audit principles
• Understanding of emerging markets is advantageous

Capabilities:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager 
• Results Achiever, Operationally Astute

Functional Competencies:

• Technical Assurance
• Revenue Assurance Operations
• Risk Management 
• Consolidation and Reporting
• Fraud Management

Technical Competencies:

• Deep mobile telecom and associated technologies.
• RAFM systems and tools, Business Intelligence, AI & ML systems.
• Understanding of Databases, Big Data and centralised concepts.

Skills:

• Systems Analysis and Design
• Process Engineering
• Business and Financial Acumen
• Critical Finance Thinking
• Finance Operation / Process Mindset
• Trusted Business Advisory
• Leverage Financial System Capabilities
• Market Knowledge and Contextual Understanding
• Data Analysis, Interpretation and Visualisation
• Research and Development
• Project Management

Behavioural Qualities:

• Influencing and Impact
• Change and Conflict Management
• Building Strategic Relationships / Networking

Other:

• Regional and International Travel obligations

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Mission /Core purpose of the job 

The Manager – Messaging Planning is expected to:

• To provide Leadership to ensure the efficient and effective design, planning, deployment, optimisation, and commissioning of the Messaging Platforms including SMS Routers and SMS Firewalls and related service security and in line with the business requirements (required timelines, budget constraints and quality standards). 
• To provide Leadership for the planning, expansion, and monetisation of the Messaging platforms and to manage the design and planning of sustainable, future-proof platforms that support the present and future Expansion for Bayobab.
• To map out a technology roadmap for technological migration in line with global technology trends and business ambitions.
• To provide sound technical leadership in all aspects of business. The role is expected to be the technology go-to expert and play an integral role in setting up the messaging-based infrastructure to deliver products through service orchestration

Key Performance Areas:

The Manager – Messaging Planning will be accountable to the following objectives:

• Developing the Bayobab planning function to meet the changing needs of the business and users, new projects, and technologi
• Collaborating with business teams to continuously evolve Bayobab core network platforms, focusing on supporting improved performance and customer experience.
• Facilitating Network governance process in coordination with Bayobab stakeholders and Senior Management, participate in planning for future strategic innovation and business needs.
• Defining Messaging platforms planning tools, processes, and standards, and roadmaps.
• Reviewing the designs and functional requirements of the Messaging platforms within scope to ensure that all requirements are satisfied.
• Working with business and technology leaders as appropriate to ensure proper alignment of business systems solutions with business goals and processes. 
• Establishing standards, methodologies, and documentation for the Messaging platforms and network. 
• Deliver a target Product and Services architecture with a 3-year time horizon taking global technology developments into consideration.
• Maintain budgetary spend within the company approved business plan
• Ensure timeous rollout of Messaging platforms, infrastructure, and services.
• According to departmental KPI’s in line with the company mission, objectives and customer satisfaction indices

Staff Leadership and Management

• Accountable for a customer centric culture.
• Employee relations and collaborative teamwork. 
• Build professionalism, loyalty, and commitment to the organization. 
• Communicate actively and effectively resolving any potential conflicts that may arise. 
• Living the Bayobab – changing and influence employees behaviour. 
• Manage conflict proactively and monitor disciplinary and grievance actions and trends 
• Team learning and knowledge sharing within team; appropriate strategic timing for people up-skilling in line with newly developed technologies and strategic practices
• Continually develop a culture of strong collaboration and effective team working.
• Provide definition of roles, responsibilities, individual goals and performance objectives for the direct reports.
• Develop and implement a training plan in order to build and develop skills within the team.
• Performance manages resources in accordance with HR policy and legislation where necessary.
• Actively participate in leadership team and develop skills of own team.
• Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Competencies

• Implementers, Decisive Problem Solver, Best Practice Value Creator 
• Culture and Change Champion, Guiding People Manager, Relationship Builder 
• Results Achiever, Operationally Astute 
• Detailed knowledge on the international telecommunication infrastructure industry regarding latest industry trends and competitive landscape within the Bayobab footprint 
• Strong understanding of managed networks 
• Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring - Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets
• Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Encourages commercial innovation and continuous improvement for systems, processes, products, and service offerings
• Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Builds relationships across the business in order to influence decision-makers and build team credibility
• Produces sustainable divisional results through ethical practices
• Sets priorities, plans, organizes and co-ordinates the work of others
• Participate and provide inputs to overall Lanning budgets in line with business objectives, under oversight of SM.

Job Requirements

Education:

• Minimum 4-year Academic Degree (B Eng. / BSc Degree preferred) 
• Master’s degree (advantageous) 
• Relevant certification/accreditation/membership with professional body as required for role 
• Fluent in English and language of country (preferable)

Experience:

• 5+ Years of progressive experience managing the implementation, integration, and operations of carrier-level applications and platforms in a variety of technology footprints and geographies and markets.
• Functional experience in Core platforms including messaging, mobility, roaming, signalling, and related value-added services (VAS) and security.
• Knowledge of IP, CCNA is an added advantage.
• Solid understanding of virtualisation and cloud-based solutions and technologies in relation to Roaming, Messaging and Signalling platforms 
• Hands on experience with Messaging hubs / platforms as well as value added platforms.
• Hands on experience with SMS Routing, Hub and Firewall technology
• Understanding open connectivity roaming hub and/or experience working with Data Clearing Houses is a valuable asset.
• Strong Knowledge on GSM/LTE/5G network architecture and signalling architecture (STP’s/DRA/DEA).
• Strong Knowledge on End to End architecture and connectivity at solution level including core network, signalling, roaming and VAS.
• Expert Knowledge of Signalling  protocols and standards relating to CAMEL/GRX/GTP/DIAMETER, SIP, RTP, MEGACO, SCCP, GSM MAP and SS7/SIGTRAN/ISUP.
• Understanding of the standard call flows for messaging, roaming Vas and Signalling involving multiple services. 
• Basic understanding of IPX and its positioning with the career network infrastructure.
• Understanding of IoT platforms, providers and mobile roaming and roaming VAS.
• Expert in SMS/SMPP data solutions (A2P,P2A, P2P, RCS, etc).
• Understanding of billing systems, CDR’s, TAP flows, TAP files.
• Knowledge of UNIX-Solaris, AIX, HPUX, Windows, Linux and cloud technology including containerisation (CNF’s).
• Extensive knowledge of virtualized environments (VNF’s), API’s.
• Understanding of other core platform and network areas including voice core, unified communications and collaboration, and related value-added services (VAS) and security. Familiarity with SIP and IP Telephony protocols 
• Understanding of troubleshooting processes for connectivity and services.
• Ability to effectively communicate with all levels of the organisation
• Leadership and organisational skills
• Excellent analytical and problem-solving skills
• Time management and agility towards change both organisational and network
• Excellent communication and presentation skills, both verbal and written
• Ability to solve problems using a creative and logical mind set
• Worked across diverse cultures and geographies (advantageous)
• Identifying and mitigating risks associated with network planning, ensuring business continuity and minimizing service disruptions

Functional Knowledge: 

• Understanding of telecommunications fundamentals, including concepts like circuit-switched and packet-switched networks, standard protocols and interfaces.
• In-depth knowledge of core network architecture, including various generations of mobile networks (2G, 3G, 4G, and 5G), as well as fixed-line networks.
• Familiarity with network protocols and industry standards, such as GSM, CDMA, LTE, IP, MPLS, and others.
• Knowledge of core network elements like Mobile Switching Center (MSC), Serving GPRS Support Node (SGSN), Gateway GPRS Support Node (GGSN), and other elements in 4G and 5G networks.
• Proficiency in using network planning tools and software for capacity planning, and network optimization.
• Ability to assess network capacity requirements and plan for the expansion or enhancement of network resources to meet current and future demands.
• Skills in monitoring and managing network performance, including troubleshooting and optimizing network elements to ensure optimal service quality.
• Awareness of regulatory requirements and compliance standards in the telecommunications industry to ensure legal and operational adherence.
• Keeping abreast of emerging technologies in the telecommunications field, such as network virtualization, cloud-native architectures, and edge computing.
• Collaboration with other departments like operations, engineering, and business development to align network planning with overall business objectives.
• Managing relationships with equipment vendors and staying informed about the latest advancements in network infrastructure technologies.
• Leadership skills to manage a team of network planners, engineers, and analysts, fostering a collaborative and innovative work environment.
• Strategic thinking
• Technical Acumen
• Business Acumen
• Analytical thinking
• Conflict management
• Data interpretation
• Decision making
• Delivery focused
• Leadership
• Negotiations
• Innovation

Collaboration

Responsibility towards:   

Key internal stakeholders:   

• Product Team
• Other functions within Bayobab
• Bayobab Technology Team
• Group Bayobab Teams
• Regional office teams
• MTN Group Technology
• MTN OPCOs

Key external stakeholders:   

• External auditors/ regulators / statutory bodies (need basis only)