Consultant, Sales Commercial at Standard Bank Group

Job Description

• To establish and maintain excellent business relationships with underwriters, branches, internal and external customers and in the process provide a high level of satisfaction by giving effective quality service.
• The primary function of a Contact centre: Sales consultant is to identify the needs of a customer and provide an opportunity for those needs to be met through the purchase of an insurance product or service.
• Guides a potential customer to discover their specific needs and then offer the best possible solution to ensure their needs are fulfilled, exploring the conversation to identify cross selling opportunities.
• To promote a professional image when dealing with customers in accordance with the corporate values of SIL and SBSA.To ensure timeous and accurate validation and capture of policies and issue closings or confirmations on new business written.
• Contact Centre: Sales consultant should maintain contacts and build lasting relationships based on trust and integrity within the branch network to ensure that SIL is a first point of contact for all Commercial BZS Flexi / Business Insurance new insurance leads.

Qualifications

• Type of Qualification: Matric certificate
• Licenses & Certifications: FAIS Representative,Regulatory Exam Certificate (RE5)
• Registered FSP Representative (Category 1 and Sub-Category 1.6)
• Fit and Proper as determined by FAIS legislation (Honesty, Integrity, and Financial Solvency)

Experience Required                                                                                                                                     

• Minimum 2 years of commercial insurance experience.
• Broker experience advantageous.
• Commercial insurance product knowledge and background required.
• Call centre sales experience with a good telephone manner
• Computer literate
• MS office – Excel / Word / Outlook

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Producing Output
• Providing Insights
• Showing Composure
• Understanding People

Technical Competencies:

• Problem solving
• Letter writing skills
• Listening skills
• Communication skill
• Able to communicate at all levels
• Product Knowledge (Commercial insurance)