Consultant, Senior, Claims at Standard Bank Group

Job Description

• To manage the end to end value propositioning of Buildings claims by adhering to the standing procedures and audit requirements.
• To provide exceptional customer Service, whilst maintaining an acceptable loss ratio and achieving budgeted average cost of claims.
• To effectively and timeously deal with all building claims, ensure that all received correspondence is actioned, estimates are revised accordingly, payments are effected, recoveries are effected and the customers are proactively and consistently kept informed.
• Maintaining an effective diary system to ensure that matters are attended to within agreed or stipulated timeframes, thus enabling effective customer service delivery. With little direct supervision, liaise and interact with customers and other stakeholders.

Qualifications

• Type of Qualification: Diploma
• Field of Study: NQF5 Short Term Insurance

Experience Required

• Insurance
• 3-5 years solid technical understanding of Building policy wordings and claims.
• Technical background on Building claims to effectively capture and manage complex and high quantum claims while proactively and constantly providing updates to customers as well as to validate and settle valid claims within mandate, appoint service providers and assessors where needed. 
• Manage post claim authorisation administration according to the business requirements.

Additional Information

Behavioural Competencies:

• Articulating Information and Interpreting Data
• Developing Expertise
• Following Procedures
• Meeting Timescales
• Providing Insights
• Taking Action
• Upholding Standards

Technical Competencies:

• Client Knowledge
• Client Retention
• Client Servicing
• Client Value Propositions
• Insurance Principles
• Insurance Products & Services
• Risk Identification