Consultant - Transformation Program Management and Control at MTN

RESPONSIBILITIES

• The Consultant - Transformation Program Management and Control role will be accountable to achieve the following objectives:

Strategy Planning and Implementation Support

• Provide support to the lead role in with regards to the Group RAFM strategy in relation to large-scale transformational changes from an execution planning perspective including program design, capacity, costs, benefits, timelines and quality considerations.
• Develop business cases for each transformation initiative presenting it to Functional Lead for approval.
• Prepare and manage the dissemination of draft transformation plans for RAFM in each calendar year, with the management team.
• Support with the dissemination of the execution plan to all affected and interested stakeholders.
• Ensure that all Best Practices implemented are aligned to the set operational framework for the Revenue Assurance and Fraud Management teams.
• Support the internal and external large-scale transformation/changes from a roles and responsibilities perspective i.e.
• Internal RAFM transformation momentum aligned to the MTN Group transformation programmes through anticipating changes and holding people accountable across MTN e.g., Business Assurance, Digital Transformation and Talent upskilling.
• Traditional PMO role and responsibilities for business transformation initiatives e.g., FinCo, FibreCo, Connectivity, Data Centers, Platforms, EBU, etc.
• Improvement Programme Management identifying targeted improvements in RAFM processes, systems, tools, technologies and people.

Project Planning Support

• Create a programme/project plan, including sub-projects, outlining the sequence of all activities and tasks to accomplish goals within constraints such as time, cost and agreed quality standards.
• Plan programme/projects across multi-vendor & determine dependencies and manage plan end to end. 
• Define all guidelines, quality targets, standards, assurance and control procedures – gather programme/project lead inputs regarding quality targets and content guidelines.
• Identify resources needed and schedule people, equipment and material resources within the programme/project.
• Produce a risk plan to identify and mitigate programme/project risks, taking local conditions and competitor activity into account.
• Document the acceptance- success criteria for each project deliverable.
• Establish a clear communication plan for the programme/project.
• Liaise with procurement to ensure proper provision of goods and services required including adhering to the governance framework.
• Consider the long-term implications of the programme/project outcome from a broader perspective.
• Consider the impact of programme/project outcomes on other areas of the business, as well as the interdependency of units.

Project Delivery

• Define the workstream scope required to achieve a given set of program objectives. This will require the translation of program objectives and milestones into an actionable set of deliverables in consultation with the relevant business unit subject matter experts.
• Create the plan to deliver the scope of the workstream.
• Work within and contribute to the governance framework of the program. 
• Define the measures of success and ensure reporting during delivery and post implementation performance and sustainability management is completed as per the applicable performance management framework.
• Ensure adherence to programme/project budgets and schedules.
• Identify and manage risks which will impact program delivery and communicate risks to all relevant stakeholders.

Training 

• Conducting training sessions for RAFM community on new structures and organisational models, operating models, end to end value chain, process flows or programs to ensure that they are able to use them effectively.
• Lead the development and delivery of suitable competency frameworks to improve the Competency process across RAFM organisation.
• Lead the development and delivery of suitable training content to improve the Competency levels across RAFM organisation.

Reporting

• Collate and provide all relevant programme/project documentation as required.
• Ensures programme/project documents are complete, current, and stored appropriately.
• Document a programme/project closure report.
• Provide constant status reports and feedback as to programme/project delivery and support deliverables to project owners and other stakeholders.
• Generate specific programme/project-related reports as required by the business.

Stakeholder Management and Awareness

• Identification and management of key stakeholders and customers relating to RAFM strategic transformation delivery.
• Oversight of the framework development for the supply and performance of services from and to customer and stakeholders.
• Building tactical and operational relationships with management within customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed.
• Support the awareness campaign delivery, ensuring delivery to time and quality requirements.
• Interact with and engage other relevant stakeholders within the MTN organisation regarding the definition and integration of Revenue Assurance and Fraud Management measurement practices to ensure alignment and effectiveness in integration of these practices within their domains.
• Support to the Lead to create positive change in awareness and engagement levels of key stakeholders and all staff in supporting the transformation change and communication management.

Vendor Management

• Develop a vendor management program including acquiring and divesting vendors, managing vendors, and determining and communicating the value each vendor brings.
• Manage strategically through steering committees the Service Provider Tools and Technology providers’ delivery.

Role Dependencies

• Active support from the Senior Manager
• Understanding of the respective OpCo business contexts and the associated with these
• Alignment with OpCo Revenue Assurance and Fraud Management
• Skilled and experienced suppliers/specialists to support and safeguard functions

QUALIFICATIONS
Education:

• Bachelor’s degree – B. Engineering/ BCom (Information Systems)/ B.Sc. (Computer Science). or related 
• Project Management qualification or certification – Prince/PMBOK
• Preferable - CISA/CISM/CGEIT qualification advantageous 
• English (advanced)
• French (as an advantage)

Experience:

• Minimum 5 years’ experience at either senior specialist or management level, strategy transformational experience in a complex, technology-oriented industry.
• At least 5 years of cross functional programme/project management experience. 
• A good working knowledge of telecommunications technology principles and application. 
• At least 5 years of working knowledge with internal control and governance systems and environments.
• At least 2 years of experience in systems audit and/or advisory organisations.
• Proven track record of technology transformation involvement and part of the delivery team.

Capabilities:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager 
• Results Achiever, Operationally Astute

Functional Competencies:

• Revenue Assurance Operations
• Risk Management 
• Fraud Management

Technical Competencies:

• Deep mobile telecom and associated technologies.
• Business Case Development 
• RAFM systems and tools, Business Intelligence, AI & ML systems.
• Understanding of Databases, Big Data and centralised concepts.

Skills:

• Strategy Design and Implementation
• Business and Financial Acumen
• Critical Finance Thinking
• Finance Operation / Process Mindset
• Trusted Business Advisory
• Leverage Financial System Capabilities
• Market Knowledge and Contextual Understanding
• Data Analysis, Interpretation and Visualisation
• Research and Development
• Project Management

Behavioural Qualities:

• Influencing and Impact
• Change and Conflict Management
• Building Strategic Relationships / Networking