Jobs Opening at MTN

Job Description

• The Test Manager has the overall responsibility to lead the end-2-end roaming testing strategy and implementation between the OpCo’s, the roaming partners, test equipment supplier.

RESPONSIBILITIES
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Core:

• The Test Manager will be accountable to achieve the following KPA’s:
• Deliver a GSMA-compliant roaming testing strategy for the Roaming Hub.
• Lead the Testing Team and ensure an efficient roaming testing process
• Deliver the Test Factory RVAS for all roaming partners and OpCo’s. 
• End to end responsible for all IREG testing, TADIG testing and quality testing (GRQ) between MTN OpCo’s and the roaming partners
• Ensure that SLA’s for testing and troubleshooting are maintained.
• Ensure that monthly KPI’s are met for completed IREG tests, TADIG validation (TCC), IR.21 implementations, billing implementations and quality tests.
• Keep the roaming footprint for OpCo’s up to date.
• E2E onboarding of new customers
• Logging and tracking of roaming quality issues for OPCOs/partners.
• Monitor and report on international roaming performance.
• Conduct regular regression tests (QoS) with commercially launched partners
• Liaise with foreign operators,, internal departments, and external parties with regards to roaming related issues.
• Conduct analysis of roaming service abnormalities/performance functional tests.

Responsibilities:

• The Test Manager is responsible in this position to:
• Lead and be responsible for a team of IREG, TADIG and Quality coordinators, and Services Administrator
• Ensure day-to-day activities related to roaming testing, trouble-shooting, test prioritisation, test reporting, process escalations, and for setting test requirements in compliance with the GSMA.
• Ensure contact between roaming partners and Roaming Operations IREG and TADIG testing and technical integration teams.
• Lead a team for E2E technical roaming testing (i.e. IREG - TADIG- quality service launch).
• Assume full responsibility to approve tests.
• Efficiently use test units put at disposal to meet business objectives.
• Ensure successful test provisioning to expand the MTN roaming services footprint.
• Manage testing of all roaming services; e.g. GSM (IR.24), GPRS (IR.35), CAMEL (IR.32 & IR.60), 3G, 3.5G, 4G, and 5G.

QUALIFICATIONS
Job Requirements (Education, Experience and Competencies)

Education:

• Bachelor’s degree in Engineering, IT, and/or Telecommunications
• Formal leadership certification training (preferred)
• English: verbal and written proficiency
• French: Advantage
   

Experience:

• 8 years’ experience in managing end-to-end roaming testing
• Minimum of 5 years’ experience leading roaming testing teams
• Experience with Quality of Services (QoS) and commercial launch processes
• Experience with SS7 and GPRS tracing, as well as GRX & IPX providers
• Experience with the technical troubleshooting of International Roaming; in a hub advantageous
• Experience with IR.21 creation, updates, distribution, and management in GSMA’s RAEX
• 5 + years’ experience in the leadership and development of teams
• Experienced in creating and conducting presentations in English.
• Experienced presenting to senior management and OpCo leadership.

Competencies:

• Deep understanding of telecom networks, billing flows, handsets, and roaming services
• Documented technical skills pertaining to GSMA regulations about IREG and TADIG testing (i.e. IR.24, IR.35, IR.32, IR.60, 3G, and 4G/LTE)
• Strong knowledge of SS7 signalling and core network management;
• Deep knowledge of GPRS platforms (i.e. SGSN, GGSN) and associated protocols
• Solid background, in-depth knowledge and experience GSM and LTE roaming.
• Deep technical understanding of the technology and E2E technical roaming.
• Excellent communications skills (both written and verbal)
• Demonstrated ability to successfully work well within and lead teams
• Strong written and verbal communication and presentation skills
• Strong analytical, investigative, problem-solving, and decision-making skills.
• Demonstrated interpersonal, written, and verbal communication skills.
• Excellent influencing skills, in particular with decision-makers.
• End-to-end understanding of mobile roaming operations
• Broad knowledge of roaming billing, network engineering, and roaming operations.
• Intermediate skills with MS Office, i.e. Word, Excel, PPT, and SharePoint. Automation of reporting on powerBi and other automation platforms.

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Job Description:

• The purpose of the Specialist - Roaming New Services is to coordinate the implementation and performance of the new Roaming services, including, but not limited to IoT, eSIM, blockchain, RRMS, SMS and PD blockers, etc. Bayobab Roaming Hub and its Client Operators complying with GSMA requirements.
• The Specialist - Roaming New Services plays a crucial role in driving forward the evolution of Roaming services, pushing boundaries, and maintaining compliance with industry standards to deliver exceptional value and experiences to our clients and end-users alike.

Key Performance Areas:

• The Specialist - Roaming New Services will be accountable to achieve the following core KPA’s:
• Representation: Technical and contractual representation of the Roaming Hub internally and externally.
• Engagement: With OpCo’s, RPs, internal cross-functional stakeholders, and external vendors.
• Reporting: Regular weekly, monthly, and ad-doc reporting on all assigned areas.
• Testing: Ensure accuracy in the planning and reporting of all new services.
• RVAS: Ensure the planning, performance, and reporting of all IR RVAS, as well as any issues with the external vendors and OpCo’s.
• Vendors: Ensure management and accountability of outsourced processes and engagement with vendors.
• The Specialist - Roaming New Services is entrusted with driving excellence in representation, engagement, reporting, testing, RVAS execution, and vendor management to uphold the highest standards of performance and innovation within the Roaming Hub

Responsibilities:

The Specialist - Roaming New Services’ responsibilities in this position are to:

• Advise the Manager - Roaming Business Operations on all technical and contractual aspects of the new services.
• Partner with Wholesale, Market Manager, Managed Services, Bayobab stakeholders, and external vendors to ensure optimum smooth and seamless technical and contractual operations of the New Services.
• Analyse service performance parameters of Business Operations and RPs and use Roaming Hub intel to improve operational performance.

Output:

In this role, the Specialist - Roaming New Services is expected to deliver the following outputs:

• Reporting - Regularly provide reports and updates on the progress, challenges, and opportunities related to new services.
• Maintain an accurate record of the testing and launch of the new services.
• Monitor and plan test set ups on an ongoing basis.
• Provide a prioritization list of roaming partners and Client Operator ready to proceed with IoT testing to the Technology team.
• Act as a single point contact for test prioritization for Client Operators.
• Ensure proper action plans are in place to correct and exceed operational performance expectations.
• Testing: Engage with Managed Services to manage, plan, and report on RVAS delivery from Vendor.
• OpCo’s: Provide monthly updates to Bayobab Roaming Account Management on OpCo engagement, refining strategies as necessary.

Job Requirements

Education:

• Bachelor’s degree in business or Telecommunications
• English: verbal and written proficiency

Experience:

• Minimum 3 years or more experience in an MNO roaming operations.
• Experience with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Broad-based knowledge of the mobile telecoms industry within GSMA roaming.
• Experience managing, implementing, and supporting multiple service launches within the mobile telecoms landscape.
• Experience with SS7(Signaling System 7), GPRS(General Packet Radio Service), Diameter, GRX/IPX tracing.
• Experience with technical troubleshooting related to International Roaming.

Competencies:

• Strong planning and coordination management skills.
• Excellent mathematical and statistical abilities.
• Excellent communications skills (both verbal and written).
• Intermediate skills with MS Office; i.e. Word, Excel, PowerPoint, and SharePoint.
• Technical and commercial knowledge of international Roaming environment.
• Able to work effectively with multiple stakeholders in a multi-cultural environment.
• A working knowledge of business practices.
• Knowledge of risk management (a risk taker who carefully considers risk/reward) and business development.
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges.
   

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RESPONSIBILITIES

• The Consultant - Transformation Program Management and Control role will be accountable to achieve the following objectives:

Strategy Planning and Implementation Support

• Provide support to the lead role in with regards to the Group RAFM strategy in relation to large-scale transformational changes from an execution planning perspective including program design, capacity, costs, benefits, timelines and quality considerations.
• Develop business cases for each transformation initiative presenting it to Functional Lead for approval.
• Prepare and manage the dissemination of draft transformation plans for RAFM in each calendar year, with the management team.
• Support with the dissemination of the execution plan to all affected and interested stakeholders.
• Ensure that all Best Practices implemented are aligned to the set operational framework for the Revenue Assurance and Fraud Management teams.
• Support the internal and external large-scale transformation/changes from a roles and responsibilities perspective i.e.
• Internal RAFM transformation momentum aligned to the MTN Group transformation programmes through anticipating changes and holding people accountable across MTN e.g., Business Assurance, Digital Transformation and Talent upskilling.
• Traditional PMO role and responsibilities for business transformation initiatives e.g., FinCo, FibreCo, Connectivity, Data Centers, Platforms, EBU, etc.
• Improvement Programme Management identifying targeted improvements in RAFM processes, systems, tools, technologies and people.

Project Planning Support

• Create a programme/project plan, including sub-projects, outlining the sequence of all activities and tasks to accomplish goals within constraints such as time, cost and agreed quality standards.
• Plan programme/projects across multi-vendor & determine dependencies and manage plan end to end. 
• Define all guidelines, quality targets, standards, assurance and control procedures – gather programme/project lead inputs regarding quality targets and content guidelines.
• Identify resources needed and schedule people, equipment and material resources within the programme/project.
• Produce a risk plan to identify and mitigate programme/project risks, taking local conditions and competitor activity into account.
• Document the acceptance- success criteria for each project deliverable.
• Establish a clear communication plan for the programme/project.
• Liaise with procurement to ensure proper provision of goods and services required including adhering to the governance framework.
• Consider the long-term implications of the programme/project outcome from a broader perspective.
• Consider the impact of programme/project outcomes on other areas of the business, as well as the interdependency of units.

Project Delivery

• Define the workstream scope required to achieve a given set of program objectives. This will require the translation of program objectives and milestones into an actionable set of deliverables in consultation with the relevant business unit subject matter experts.
• Create the plan to deliver the scope of the workstream.
• Work within and contribute to the governance framework of the program. 
• Define the measures of success and ensure reporting during delivery and post implementation performance and sustainability management is completed as per the applicable performance management framework.
• Ensure adherence to programme/project budgets and schedules.
• Identify and manage risks which will impact program delivery and communicate risks to all relevant stakeholders.

Training 

• Conducting training sessions for RAFM community on new structures and organisational models, operating models, end to end value chain, process flows or programs to ensure that they are able to use them effectively.
• Lead the development and delivery of suitable competency frameworks to improve the Competency process across RAFM organisation.
• Lead the development and delivery of suitable training content to improve the Competency levels across RAFM organisation.

Reporting

• Collate and provide all relevant programme/project documentation as required.
• Ensures programme/project documents are complete, current, and stored appropriately.
• Document a programme/project closure report.
• Provide constant status reports and feedback as to programme/project delivery and support deliverables to project owners and other stakeholders.
• Generate specific programme/project-related reports as required by the business.

Stakeholder Management and Awareness

• Identification and management of key stakeholders and customers relating to RAFM strategic transformation delivery.
• Oversight of the framework development for the supply and performance of services from and to customer and stakeholders.
• Building tactical and operational relationships with management within customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed.
• Support the awareness campaign delivery, ensuring delivery to time and quality requirements.
• Interact with and engage other relevant stakeholders within the MTN organisation regarding the definition and integration of Revenue Assurance and Fraud Management measurement practices to ensure alignment and effectiveness in integration of these practices within their domains.
• Support to the Lead to create positive change in awareness and engagement levels of key stakeholders and all staff in supporting the transformation change and communication management.

Vendor Management

• Develop a vendor management program including acquiring and divesting vendors, managing vendors, and determining and communicating the value each vendor brings.
• Manage strategically through steering committees the Service Provider Tools and Technology providers’ delivery.

Role Dependencies

• Active support from the Senior Manager
• Understanding of the respective OpCo business contexts and the associated with these
• Alignment with OpCo Revenue Assurance and Fraud Management
• Skilled and experienced suppliers/specialists to support and safeguard functions

QUALIFICATIONS
Education:

• Bachelor’s degree – B. Engineering/ BCom (Information Systems)/ B.Sc. (Computer Science). or related 
• Project Management qualification or certification – Prince/PMBOK
• Preferable - CISA/CISM/CGEIT qualification advantageous 
• English (advanced)
• French (as an advantage)

Experience:

• Minimum 5 years’ experience at either senior specialist or management level, strategy transformational experience in a complex, technology-oriented industry.
• At least 5 years of cross functional programme/project management experience. 
• A good working knowledge of telecommunications technology principles and application. 
• At least 5 years of working knowledge with internal control and governance systems and environments.
• At least 2 years of experience in systems audit and/or advisory organisations.
• Proven track record of technology transformation involvement and part of the delivery team.

Capabilities:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager 
• Results Achiever, Operationally Astute

Functional Competencies:

• Revenue Assurance Operations
• Risk Management 
• Fraud Management

Technical Competencies:

• Deep mobile telecom and associated technologies.
• Business Case Development 
• RAFM systems and tools, Business Intelligence, AI & ML systems.
• Understanding of Databases, Big Data and centralised concepts.

Skills:

• Strategy Design and Implementation
• Business and Financial Acumen
• Critical Finance Thinking
• Finance Operation / Process Mindset
• Trusted Business Advisory
• Leverage Financial System Capabilities
• Market Knowledge and Contextual Understanding
• Data Analysis, Interpretation and Visualisation
• Research and Development
• Project Management

Behavioural Qualities:

• Influencing and Impact
• Change and Conflict Management
• Building Strategic Relationships / Networking

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JOB DESCRIPTION
Mission/ Core purpose of the Job:  

• The Head of Postpaid Customer Value Management (CVM) – is responsible for developing the Customer Value Management (CVM) Postpaid strategy.  This would cover the postpaid base management and development, postpaid retention & upgrade strategies, churn strategies, recharges and targeted campaigns

RESPONSIBILITIES
Key Performance Areas   Measures (KPIs for job)
Key Job Responsibilities   
Strategy Development 

• Develop and drive the implementation of the Postpaid strategy for MTN SA, enabling the business to drive revenue targets as set and increase the necessary pipeline conversions.
• Provide input into the CVM business strategy to support the Consumer business in line with the overarching business goals and ensure that MTN maintains and improves its leadership positioning
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps, aligned to group strategy and frameworks
• Define the standards and set targets for performance across various activities and identify the parameters for measurement of performance
• Provide input for the product life cycle and management strategy, in line with overall strategy
• In life base management strategies
• Churn and retention strategies and campaign execution   As per business plan and business pillars

Staff Leadership and Management

• Build and manage a high performing team by providing leadership, role clarity, training and career development;
• Source, induct and manage talent in accordance with legislative guidelines;
• Ensure open communication channels with staff and implement change management interventions where necessary;
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team;
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program;
• Develop and implement a training plan in order to build and develop skills within the team;
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan;
• Performance manage resources in accordance with HR policy and legislation where necessary;
• Actively participate in leadership team and develop skills of own team; and
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.   As per business plan

Governance 

Strategic Meetings

• Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions;
• Drive enterprise-wide transformation initiatives, elicit inputs from relevant parties;
• Drive adequate risk mitigation and controls, and elicit inputs from relevant parties;
• Sign off approval on new initiatives;
• Provide relevant budget for internal projects; and
• Prepare proposal on change initiatives, SLA policies and procedures.

Escalations

• Manage and resolve issues that will result in severe time, scope, productivity and cost or resource impact; and
• Resolve and provide guidance to issues escalated.

Tactical

• Manage all projects and initiatives;
• Review key risks, issues and dependencies and set mitigation actions; and
• Sign-off / make decisions regarding tactical changes.

Performance

• Monitor performance and alignment with MTN global strategy and per industry best practices;
• Review performance against agreed Key Performance Indicators (KPIs) and review service level agreements;
• Identify opportunities for improvement and collaborate with respective OPCOs and teams to agree on corrective actions;
• Ensure provision of appropriate support to consumer functions; and
• Create and monitor plan for continuous improvement and monitor adherence to the plans.   As per business plan

Reporting

• Report on a monthly basis to CCO relating to progress made within the division and in accordance with the measurement metrics set by the organisation;
• Highlight to the management significant deviations from defined performance metrics; and
• Report on an adhoc basis on specific projects, as required.   As per business plan

Budgets

• Develop and manage of departmental budgets in line with business objectives;
• Develop and manage project initiative budgets in line with business objectives; and
• Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers.   As per business plan

Operational Delivery

• Revenue from X-sell and up-sell as % of service revenue
• % of smartphones with data bundles attached
• % of customers with >2 products/services
• Incremental revenue
• # of customers saved through retention campaigns 
• % of inbound customers with revenue/margin improvements 
• Drive best practices and ensure that propositions are correctly targeted and churn is reduced.
• Ensure subscriber registration and activation is embedded in the customer experience strategy, driving process efficiency and speed and avoiding the negative impact on the customer

Collaboration / Coordination 

• Ensure collaboration with Segments, Channels, Business Intelligence teams to ensure market value creation through branding;
• Collaborate with other GMs & SMs, under the direction of the GM, to ensure the effectiveness of the consumer business model;
• Collaborate with BI and Planning function to provide feedback and insights on the efficacy of the overall strategy.   As per business plan and business pillars

Managerial / Supervisory Responsibilities

• Accountable for the morale, performance, and development of the department’s human capital;
• Align departmental values with MTN brand values;
• Approve work structure process before adoption by the team;
• Coach and mentor direct reports;
• Enforce team members’ compliance to standard working processes and procedures;
• Ensure adequate succession planning and that succession plans that are in place are achieved;
• Ensure assigned team is led motivated, and rewarded to achieve KPA’s;
• Ensure that coaching / mentoring programs and personal development plans are in place for all staff members;
• Ensure effective management of diversity among personnel in the division;
• Identify staff training and development needs and implement necessary actions;
• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines;
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts; 
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning and goal setting);
• Provide guidance and leadership ensuring future focus and current efficiency;
• Recruit and build a world class information management team;
• Set goals and objectives for direct reports, monitor progress and maintain motivation;
• Set overall direction for the division; and
• Provide an advisory function on governance and best practices in client experience.
• Role Dependencies
• MTN corporate policies and procedures

QUALIFICATIONS

Job Specifications/ Minimum & Preferred Requirements

• Education / Business Degree   
• Minimum of 4 year Commercial/Marketing/Business Degree/Statistics
• MBA or Masters in relevant field of study (Preferred)

Work Experience    

• Min 10 years of relevant work experience in a strategic Global Brand Management/Commercial/ Chief Marketing Officer role
• Experience working in a global/multinational enterprise /FMCG 
• understanding of emerging markets 
• Senior management track record of 5 years or more, with at least 3 years in relevant sector/industry
• Experience in continuous improvement through the implementation of best practices Experience in Global Brand leading practices and trends

Training   

• Industry and company required training
• Industry / Certifications   Not Applicable
• Any other specifications   Attitude of Innovation, inventiveness & thought leadership
• Pan Africa multi-cultural experience
• Telecommunications industry experience 
• Willing and flexible to travel within Africa and Middle East
• Fluent in English 
• Worked across diverse cultures and geographies

Competencies

• Global Talent Standards   Head – Big Picture Focus (25)
• Strategy Formulators
• Decisive Problem Solver
• Innovative Value Creator

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RESPONSIBILITIES
The Coordinator Company Secretary is responsible to achieve the following objectives:

Operational Delivery

Meetings and Governance Forum Administration

• Distribute meeting notices and prepare draft agendas for meetings.
• Send approved agendas to various members ensuring that agendas received is for the correct meeting/governance forum/committee.
• Collate submissions from relevant committee members and stakeholders as per the agenda; and collating feedback for action points arising from the previous meeting.
• Communicate deadlines and reminder for submissions to committee members.
• Prepare and distribute committee packs; and also ensure that the recording as well as the teleconference facilities are ready for the meeting. 
• Prepare attendance register before the meeting.
• Record proceedings of the meetings.
• Produce minutes together with clear action points.
• Circulate minutes and action points for comments and delivery outcomes.

Online Boardbooks

• Administer meeting packs on the Boardbooks portal.
• Source various submissions and upload them on the portal.
• Manage access to the various online packs.
• Handle queries from Boardbooks users.
• Liaise with the service provider Diligent Boardbooks for resolution of queries.

CIPC & Administration

• Prepare and submit all relevant documents, returns and records to the Registrar of Companies (prepare CM forms for: - appointment and resignation of directors, registration of special resolutions, registration of allotment of shares and lodgement of Annual returns).
• Ensure proper filing of statutory records and maintain document management protocols for easy of reference.

Tracking of Resolution

• Maintain a register of resolutions, oversee members’ approval of round robin resolutions.
• Directors Fees and Expense Claims
• Maintain attendance registers.
• Prepare schedules of payment.
• Liaise with the internal tax department for advice on applicable tax rates.
• Maintain records directors’ bank account details.
• Ensure timeous approval and payment of directors' fees.
• Process expense claims and ensuring timeous payment thereof. 
• Maintain IRP Forms.
• Liaise with Finance and Payroll department regularly.

Travel and Accommodation 

• Arrange business travel and accommodation for departmental managers and directors.
• Process travel and accommodation requisitions. 
• Liaise with the Group’s travel agents.
• Ensure activation of international roaming for travelling managers and directors.

Ad-Hoc Functions 

• Perform various functions assigned by Assistant Group Company Secretary, Group Secretary or any other manager in relation to specific projects and other various issues from internal customers.
• Update of director and executive contact list, mailing lists and letterheads
• Provide support in all Opco Company Secretaries that may include proxies, resolutions etc.
• Process orders for catering. 
• Conduct filing and maintain process for information and documents to be retrieved when requested.
• Research key governance trends.
• Schedule directors’ continuous development sessions.

Key Deliverables

• Governance Forum/Committee meeting administration
• Boardbooks administration
• Directors’ registers maintained
• Travel administration
• Effective stakeholder engagement and management
• Role Dependencies

Understanding of Cosec operations and mandate
QUALIFICATIONS
Education:

• Minimum 3-year Academic Degree Qualification in Commerce/Economics/ Legal

Experience:

• Minimum 2-4 years’ professional experience in the relevant field 
• Experience in functions associated with a listed company. 
• Very good interpersonal skills and the ability to build and maintain effective interpersonal relationships are essential.
• Experience in communicating across various levels of organisations.
• Experience working in environments with changing priorities.

Capabilities:

• Analytical Thinker, Problem Solver, Operational Value Creator
• Culture and Change Champion, Supportive People Manager, Relationship Builder
• Results Achieve, Operationally Astute

Competencies: 

• Business and Financial Acumen
• Organisational Awareness
• Company Secretarial administration 
• Minute Writing 
• Time Management
• Effective Written and Verbal Communication
• Integrity and Honesty