Main Purpose of Job
Senior Manager
To support service / business area leadership in the implementation of strategic plan through the effective management of team/s. To promote our leadership capabilities which are living our purpose, influence, performance drive, strategic direction and talent development.
- Ability to run with proposals. Pull together a team to support (cross service lines if needed), deal review and pricing, etc.
- Ability to lead large engagements
Key Performance areas
Strategic Impact
- Supports the implementation of the strategy of the Service Line / Business Area in relation to a specific areas of expertise
- Implements the strategy within the area of responsibility by conforming to plans set by leadership in all engagements/projects including:
- Sales Targets of R15m
- Revenue targets of R15m
- Utilisation expectation of >50%
- Talent management
- Communication to teams
- Tracking of plans in engagements / projects
- Actively identifies sales opportunities in broader market
- Contributes to preparation of proposals/tenders and presentation
Client Impact: External / Internal
- Maintains high level oversight of client engagements / projects
- Forms appropriate judgements based on careful analysis to makes sound business decisions on engagements / projects
- Develops productive, credible and trusting relationships with key players and their teams during assignments / projects
- Builds a network of senior-level internal relationships across Deloitte to understand other business unit offerings and to market own area
- Establishes and maintains strong relationships with external business leaders across industries
Operational Effectiveness
- Communicates detail of SLA’s to teams and maintains high level monitoring of adherence by all parties
- Manages engagement/project risk through supervision of completion of required documentation and processes as mandated by RIL, as well as risk to client confidentiality
- Leads / manages complex client engagements and maintains high level oversight of all engagements / projects within sphere of responsibility
- Meets regularly with clients and teams to understand issues, anticipate needs and address these
- Consistently drives improvement on deliverables through effective leadership
- Keeps SL/BU leadership updated on status of all assignments
Development/Growth of Team
- Mentors and develops team members and counselees on an ongoing basis
- Empowers managers through appropriate delegation of work
- Demonstrates commitment to transformation agenda of the firm
- Provides consistent recognition and encouragement to teams and leads by example
Budgets / Profitability
- Resources engagement teams with suitable talent, balancing correct levels and numbers and recruiting as necessary
- Manages margins effectively through accurate budgeting, pricing and profitability management on engagements
- Monitors that time and expenses to engagements are recorded and submitted weekly
Differentiators for the role
Change
- Experience in applying and adapting global change methodology and tools to large business transformations, spanning multiple phases
- Can lead and develop teams, reviewing and guiding their delivery and building their change management skills
- Develops change management proposals independently, from scope and approach and commercial/ pricing
- Experience in applying change management to key Technology growth areas – eg Salesforce/ Coupa/ WorkDay or Cloud Service providers such as AWS/ Google
- Recognised as a thought leader/ contributor in the field of change management in and outside of HC
- Scoping and planning of strategic change managements projects using Deloitte IP and methods to drive the clients’ change journey
- Delivery of change management projects, including digital transformation and technology driven change
- Supporting team members and guiding them through delivery on a client change journey
Digital Adoption
- Is “literate” (able to explain) digital technologies such as AI, Internet of Things, Blockchain, Software as a Service (SAAS)
- Is able to simplify these concepts to create literacy in others- internally and at clients
- Experience or understanding of the key elements of Digital Maturity Assessment
- Experience in working in agile or devops environments
- Experience in a digital transformation project
- Experience in applying change management to key Technology growth areas – eg Salesforce/ Coupa/ WorkDay or Cloud Service providers such as AWS/ Google
Organisation Design Functional Skills
- Scoping and Planning of OD Projects using Deloitte IP and methods to frame the design process
- Delivery of OD D3 Method Phases and management of the use of tools as appropriate. OrgVue/ AONA
- OD Lab and Workshop design and facilitation at advanced level
- OD Business case development and transition planning
HR Transformation and Strategy
- Scoping and Planning of HRT projects using Deloitte IP and methods to frame the design process
- Delivery of HR Op Model and detailed design using OD method and HIHROM framework
- HRT lab and workshop design and facilitation at advanced level
- HR Strategy alignment, business case development and transition planning for HRT projects
Qualifications & Experience required
Required
- Honours B Degree in either Organisational/ Industrial Psychology or Business-related degre
- 10 - 12 years working experience
Preferred
- Master’s Degree relevant to Service Area / Business Management, etc.)
- 10 - 12 years in a similar role to the required competence of areas, i.e., OD, Strategic Change, HRT, or leadership, preferably in an external client facing role; 5 of these in a management role
Key Competencies required:
Technical Competencies
- Expertise in field with excellent industry and business knowledge
- Strong business acumen
- Demonstrated leadership skills
- Sales and negotiation skills
- Ability to manage and execute projects
- Demonstrated execution of complex projects to profitable outcomes
- Skilled in drafting and presenting client proposals
- Excellent report writing skills
- Good financial knowledge
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