Consulting-Human Capital-Senior Secretary-PA at Deloitte

Job Description

To provide an effective and efficient administrative and secretarial support service to more than one Partner/Director or a Partner/Director and managers.

Strategic Impact 

Input 

• Deals with day-to-day matters on behalf of superiors in order to allow for their focus to be on strategic issues

• Makes some judgements on behalf of Partner/Director to redirect queries to relevant parties

Measurables 

• Positive impact on Partner / Director and broader team

• Quality of judgment

Client Impact: External / Internal

Input

• Liaises directly with clients' staff on behalf of superiors as directed

• Attends to client requests appropriately and follows up as needed

• Builds professional relationships with client staff

Measurables 

• Effectiveness of communication

• Efficiency in handling requests

• Good relationships

Operational Effectiveness

Input

• Manages the planning and changes to diaries and liaises with superior on prioritisation 

• Ensures efficient time management within the diary to allow for travel to and from appointments, breaks between meetings, meal times, private matters, etc.

• Provides superiors with relevant support documentation as preparation for meetings, engagements, etc. and maintains a record of these for reference

• Filters general information, queries, phone calls, emails, and refers to relevant individuals where appropriate

• Responds to email / mail directly where possible and drafts correspondence for approval as needed

• Maintains strict confidentiality of all matters relating to the daily workings of the area

• Liaises with internal staff and external providers on provision of required services i.e. IT, event management, marketing services, legal, etc.

• Coordinates  travel bookings and itineraries, both local and international

• Prepares presentations for approval as required

Measurable 

• Level and efficiency of deliver

• Efficient planning and management of appointment

• Relevance, timeliness, accuracy and record keeping

• Reduced level of queries for management

• Quality of response and draft documents

• Confidentiality retained

• Level and quality of action and outcomes

• Effectiveness of output

• Quality of drafts

Qualifications

• Diploma

• 5 Years Relevant Experience

Additional Information

Key Competencies required:

 Technical Competencies

• Fully competent in MS Office Suite and any other programs relevant to role

• Excellent typing skills

• High competency in English communication, both written and verbal

• Good numeracy skills

Behavioural Competencies:

• Professional demeanour

• High initiative

• Good planning and organisational skills

• Ability to work under pressure

• Flexible

• Strong interpersonal skills

• Delivery focused

Note:

The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements