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Job Description

To provide an effective and efficient administrative and secretarial support service to more than one Partner/Director or a Partner/Director and managers.

Strategic Impact 

Input 

• Deals with day-to-day matters on behalf of superiors in order to allow for their focus to be on strategic issues

• Makes some judgements on behalf of Partner/Director to redirect queries to relevant parties

Measurables 

• Positive impact on Partner / Director and broader team

• Quality of judgment

Client Impact: External / Internal

Input

• Liaises directly with clients' staff on behalf of superiors as directed

• Attends to client requests appropriately and follows up as needed

• Builds professional relationships with client staff

Measurables 

• Effectiveness of communication

• Efficiency in handling requests

• Good relationships

Operational Effectiveness

Input

• Manages the planning and changes to diaries and liaises with superior on prioritisation 

• Ensures efficient time management within the diary to allow for travel to and from appointments, breaks between meetings, meal times, private matters, etc.

• Provides superiors with relevant support documentation as preparation for meetings, engagements, etc. and maintains a record of these for reference

• Filters general information, queries, phone calls, emails, and refers to relevant individuals where appropriate

• Responds to email / mail directly where possible and drafts correspondence for approval as needed

• Maintains strict confidentiality of all matters relating to the daily workings of the area

• Liaises with internal staff and external providers on provision of required services i.e. IT, event management, marketing services, legal, etc.

• Coordinates  travel bookings and itineraries, both local and international

• Prepares presentations for approval as required

Measurable 

• Level and efficiency of deliver

• Efficient planning and management of appointment

• Relevance, timeliness, accuracy and record keeping

• Reduced level of queries for management

• Quality of response and draft documents

• Confidentiality retained

• Level and quality of action and outcomes

• Effectiveness of output

• Quality of drafts

 

Qualifications

• Diploma

• 5 Years Relevant Experience

Additional Information

Key Competencies required:

 Technical Competencies

• Fully competent in MS Office Suite and any other programs relevant to role

• Excellent typing skills

• High competency in English communication, both written and verbal

• Good numeracy skills

Behavioural Competencies:

• Professional demeanour

• High initiative

• Good planning and organisational skills

• Ability to work under pressure

• Flexible

• Strong interpersonal skills

• Delivery focused

Note:

The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements

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Job Description
What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job

Senior Consultant

To support service / business area leadership in the implementation of strategic plan through the effective management of team/s. To promote our leadership capabilities which are living our purpose, influence, performance drive, strategic direction and talent development.

Key Performance areas

1.     Strategic Impact

       Supports the Manager in implementation of strategy of the Service Line / Business Area in relation to specific area of expertise

o   Communication to teams

•        Tracking of plans in engagements / projects 
•        Actively identifies sales opportunities in broader market
•        Contributes to preparation of proposals/tenders and presentations

2.     Client Impact: External / Internal

•        Maintains high level oversight of client engagements / projects
•        Forms appropriate judgements based on careful analysis to makes sound business decisions on engagements / projects
•        Develops productive, credible and trusting relationships with key players and their teams during assignments / projects
•        Builds a network of senior-level internal relationships across Deloitte to understand other business unit offerings and to market own area
•        Establishes and maintains strong relationships with external business leaders across industries

3.     Operational Effectiveness

•        Communicates detail of SLA’s to teams and maintains high level monitoring of adherence by all parties
•        Support engagement/project risk through supervision of completion of required documentation and processes as mandated by RIL, as well as risk to client confidentiality
•        Support Managers Leads / manages complex client engagements and maintains high level oversight of all engagements / projects within sphere of responsibility
•        Meets regularly with clients and teams to understand issues, anticipate needs and address these
•        Consistently drives improvement on deliverables through effective leadership
•        Keeps SL/BU leadership updated on status of all assignments

4.     Development/Growth of Team

•        Mentors and develops team members and counselees on an ongoing basis
•        Empowers managers through appropriate delegation of work
•        Demonstrates commitment to transformation agenda of the firm
•        Provides consistent recognition and encouragement to teams and leads by example

5.     Budgets / Profitability

•        Resources engagement teams with suitable talent, balancing correct levels and numbers and recruiting as necessary
•        Manages margins effectively through accurate budgeting, pricing and profitability management on engagements
•        Monitors that time and expenses to engagements are recorded and submitted weekly

6.     Differentiators for the role

Change

•          Experience in applying and adapting global change methodology and tools to large business transformations, spanning multiple phases
•          Can lead and develop teams, reviewing and guiding their delivery and building their change management skills
•          Develops change management proposals independently, from scope and approach and commercial/ pricing
•          Experience in applying change management to key Technology growth areas – eg Salesforce/ Coupa/ WorkDay or Cloud Service providers such as AWS/ Google
•          Recognised as a thought leader/ contributor in the field of change management in and outside of HC
•          Scoping and planning of strategic change managements projects using Deloitte IP and methods to drive the clients’ change journey
•          Delivery of change management projects, including digital transformation and technology driven change
•          Supporting team members and guiding them through delivery on a client change journey

Digital Adoption

•          Is “literate” (able to explain) digital technologies such as AI, Internet of Things, Blockchain, Software as a Service (SAAS)
•          Is able to simplify these concepts to create literacy in others- internally and at clients
•          Experience or understanding of the key elements of Digital Maturity Assessment
•          Experience in working in agile or devops environments
•          Experience in a digital transformation project
•          Experience in applying change management to key Technology growth areas – eg Salesforce/ Coupa/ WorkDay or Cloud Service providers such as AWS/ Google

Organisation Design Functional Skills

•        Scoping and Planning of OD Projects using Deloitte IP and methods to frame the design process
•        Delivery of OD D3 Method Phases and management of the use of tools as appropriate. OrgVue/ AONA
•        OD Lab and Workshop design and facilitation at advanced level
•        OD Business case development and transition planning

HR Transformation and Strategy

•        Scoping and Planning of HRT projects using Deloitte IP and methods to frame the design process
•        Delivery of HR Op Model and detailed design using OD method and HIHROM framework
•        HRT lab and workshop design and facilitation at advanced level
•        HR Strategy alignment, business case development and transition planning for HRT projects 

Qualifications
Qualifications & Experience required 

Required

•        Honours B Degree in either Organisational/ Industrial Psychology or Business-related degree
•        3 - 4 years’ working experience

Preferred

•        Degree relevant to Service Area / Business Management, etc.)
•        4 – 6 years in a similar role to the required competence of areas, i.e., OD, Strategic Change, HRT, or leadership, preferably in an external client facing role

Additional Information
Key Competencies required:

 Technical Competencies

•        Expertise in field with excellent industry and business knowledge
•        Strong business acumen
•        Demonstrated leadership skills
•        Sales and negotiation skills
•        Ability to manage and execute projects
•        Demonstrated execution of complex projects to profitable outcomes 
•        Skilled in drafting and presenting client proposals
•        Excellent report writing skills
•        Good financial knowledge

Behavioural Competencies:

•        Exceptional communication skills, both written and verbal
•        Effective interpersonal and relationship building skills
•        Sound mentorship and coaching ability with desire to develop self and others
•        Strong client delivery focus
•        Highly adaptable, managing change and ambiguity with ease
•        Focus on quality and risk
•        Sound problem solving ability

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Job Description
Experience 

 A degree that provides you the opportunity to increase your analytical skills and problem-solving abilities.

A degree in any of the following would be a distinct advantage:

•    Business Sciences
•    Business Administration (MBA or equivalent)
•    Finance
•    Economics 
•    Statistics
•    Engineering
•    Advanced mathematics
• Minimum 4 years’ working experience within Strategy, ideally in a consulting environment or related field
• Experience in strategy and management consulting
• Experience with presenting and solution development at C-suite level

Preferred:

• Postgraduate qualification
• Life Sciences and Healthcare industry experience

 

Roles and responsibilities

• Managing and leading teams’ effective analysis of data, identification of issues; creating and testing hypotheses and developing and communicating recommendations to senior stakeholders
• Guiding teams in selecting and applying the most appropriate tools, techniques and approaches to deliver client work
• Supporting, managing and leading team members
• Hypothesis driven solution development
• Business research and analysis
• Communication and presentations to C-suite
• Preparation of underlying materials, leading/participation in workshops
• Logical and systematic approach to solving analytical tasks
• Identify information sources, gather and interpret data, execute analysis and present findings
• Strategic Impact - Under guidance, supports the A&AS team in delivery to client in area of competency

Budgets / Profitability

• Ability to operate in an agile environment and ability to take direction from stream lead and/or project lead

 

Qualifications

• A degree that provides you the opportunity to increase your analytical skills and problem-solving abilities.
• A degree in any of the following would be advantageous
• Business Sciences
• Business Administration (MBA or equivalent)
• Finance
• Economics 
• Statistics
• Engineering
• Advanced mathematics

Preferred:

•        Postgraduate qualification
•        Life Sciences and Healthcare industry experience

 

Additional Information
Leadership Capabilities

Living our Purpose

• Fosters broad commitment to our purpose and values; inspires peers and teams to make an impact that matters

Talent Management

• Manages the development of a strong pipeline of talent for current/ future success; owns and drives a talent experience that differentiates Deloitte

Performance drive

• Builds a high performance culture by cultivating individual and team strengths; drives outstanding client service, often through large cross-business and/or cross-border teams

Influence

• Builds long-term, trust-based relationships with senior stakeholders and influencers, and uses highly developed influencing skills to drive impact, often in complex situations

Strategic Direction

• Sets & communicates strategic direction, excites people around the vision and goals and aligns diverse, cross-functional and cross-border teams to achieve success

Competitive Edge

• Anticipates market and competitor trends to develop and deliver bold and innovative solutions that differentiate Deloitte with clients

Inspirational leadership

• Leads from the front, acting as an exemplary role model for leaders at all levels; promotes a strong sense of loyalty and followership and energizes others to act

Analytical Thinking & Problem Solving

• Selects appropriate methods for collecting and analyzing large and complex data sets to extract insights and support solutions

 

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.