Consulting: Strategy Manager - Financial Services at Deloitte

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Job Description Main Job Purpose: The Manager, Strategic Transformation – FSI is responsible for directing the execution of strategic transformation projects within the Financial Services Industry, ensuring the rigorous implementation of agreed deliverables and adherence to Deloitte’s quality standards. The role oversees project outcomes, manages team performance, and proactively addresses service and technical challenges. The Manager identifies and pursues strategic sales opportunities, develops compelling proposals and presentations, and leads client negotiation strategies to drive revenue growth
Key Responsibilities:

Client Delivery for FSI

• Direct the delivery of designated engagements and projects, ensuring rigorous implementation of agreed deliverables and adherence to quality standards.
• Monitor outputs against Service Level Agreements with precision, escalating critical issues to the Senior Manager with comprehensive analysis.
• Identify and pursue strategic sales opportunities within client portfolios to drive revenue growth.
• Develop and deliver compelling proposals, tenders, and presentations that demonstrate clear value propositions, leveraging financial modelling, business case development, and ROI analysis.
• Lead the planning and execution of sales presentations and client negotiation strategies for new and retained business, utilising CRM systems and sales enablement platforms.
• Cultivate and leverage market networks to generate high-quality leads and establish strategic partnerships.
• Collaborate across Deloitte service lines to synthesise broader offerings and identify cross-selling opportunities that enhance client value.
• Drive innovation in project delivery through collaborative problem-solving and the application of digital transformation methodologies and frameworks.
• Maintain demonstrable expertise across one or more financial services industries, with working knowledge of data analytics, business intelligence tools, and financial services technology platforms.
• Apply understanding of cloud technologies, financial systems architecture, and digital banking solutions to inform client engagements.

Engagement Leadership

• Direct day-to-day deliverables and manage team performance on client engagements and projects with accountability for outcomes, using project management tools to optimise delivery.
• Proactively identify and resolve client service and technical issues, implementing robust solutions that mitigate risk.
• Conduct regular strategic meetings with clients to anticipate needs, address concerns, and ensure alignment on objectives.
• Communicate material changes to engagement and project plans to the Senior Manager and Engagement Sponsor, providing clear rationale and recommendations.
• Provide transparent and timely communication to teams regarding engagement status, milestones, changes, and achievements.
• Establish strategic relationships across Deloitte to leverage complementary service line capabilities and enhance market positioning.
• Build and maintain strong working relationships with external clients across multiple industries, demonstrating reliability and expertise.
• Present complex technical concepts clearly and effectively to non-technical stakeholders.
• Contribute to thought leadership initiatives by sharing functional and industry knowledge with clients, colleagues, and teams.
• Maintain regular and substantive updates to the Senior Manager on engagement progress, risks, and opportunities.
• Develop collaborative working relationships with client teams that foster trust and drive engagement success.

Qualifications Minimum Education & Experience

• Bachelor's qualification in Finance, Accounting, Information Systems, Computer Science, Engineering or related discipline
• Experience with a Tier-One Professional Services Firm and/or leading blue-chip organisation in related industry vertical\
• 5-8 years working experience including 5 years in a client-facing role and 3 years in a management position with a focus on digital transformation
• Deep working knowledge of primary financial services industry and regulatory landscape
• Proven experience in one or more customer domains: Sales, Service, Marketing, and Commerce

Desired Qualification

• MBA or Master's qualification in a relevant field of study is a definite advantage