Contact Centre Agent: Collections at TFG (The Foschini Group)

Responsibilities:  

• Telephonic liaison with customers regarding outstanding debt 
• Telephonically updating and capturing customer details 
• Negotiating with customers regarding payment arrangements 
• Achieving daily and monthly targets 
• Adhering to processes and procedures 
• Compliance with service levels in the department

Qualifications: 

• Grade 12 (Matric)  

Skills:  

• Passionate about people is a must. 
• Target driven and experience focused. 
• Being an ambassador for our brand and offering amazing Customer experience. 
• Exceed Customer expectations by identifying and providing them with the best possible solutions. 
• Actively keeping track of sales performance against target.