TFG (The Foschini Group) is a South African fashion lifestyle retailer & comprises of 22 fashion forward brands.
Our range includes some of the leading fashion, home wear, sportswear, cellular and jewellery brands in the country, as well as a host of innovative financial services. TFG comprises of the following 22 exciting retail brands; @home, @homelivi...
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Responsibilities:
- Provide feedback to management regarding stock issues and movements
- Drive the ultimate customer experience
- Ensure sales targets are met
- Managing the receiving and dispatching of stock
- Processing stock within specified time frames
- Facilitating efficient rotation of stock, from the stockroom to the sales floor
- Ensuring the neatness and Housekeeping standards are world class
- Manage Shrinkage in line with company standards
Qualifications:
- A Grade 12 qualification or equivalent
- Retail experience (essential)
- 2 years Stockroom experience (Advantageous)
- Hospitability background (Advantageous)
Skills:
- A customer-centric attitude and approach
- Excellent communication skills (verbal and written)
- Ability to give direction to stockroom team
- Must be able to work a flexible schedule to meet the needs of the business and will
- require weekends and evening shifts
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JOB DESCRIPTION
- Effectively manages and drives projects (either identified by yourself or briefed by the business) from start to finish within allocated deadlines
- Liaises with relevant internal parties to ensure product content requirements and deadlines are met
- Maintains the Omni product catalogue ensuring that all relevant product information is accurate and up to date (grouping, naming, descriptions, attributes, images & websites taxonomy)
- Actively monitors stock levels on the websites and in the fulfilment centres, and works with the relevant teams to ensure that stock allocations are optimised (including IBTs, old & damaged stock)
- Liaises with the Omni photo studio and relevant merchandise teams to manage the Omni image process effectively so that all required images are received and processed timeously
- Displays attention to detail and performs regular quality assessments of the websites to ensure it meets its objectives, without errors & omissions
- Coordinates with OTM to research & recommendations on more innovative ways of operating
- Proposes practical solutions to challenges faced within projects
- Effectively co-ordinates and executes the roll-out of all relevant campaigns and promotions (including product catalogue updates such as widgets & taxonomy changes as well as collections)
- Assists in identifying content & campaign opportunities to move additional stock, offer promotions or assortments are improved and enhanced for the online customer
- Maintains high levels of internal service
- Takes responsibility within the department to professionally manage all external customer service queries until the query is resolved and closed to the customer’s satisfaction
- Ensures customer service tickets are actively managed and resolved timeously
- Continuously seeks ways of improving levels of service
- Ensures the brand image / identity is maintained during all interactions with internal & external customers
- Offers alternate solutions to challenges faced when assisting customer services teams
- Performs a key role in contributing to the online revenue targets of the brand in such a way that these meets/exceed targets as set each year
- Co-ordinates with stores to ensure seamless fulfilment of online orders, exchanges and refunds
Qualifications and Experience:
- Business degree or related diploma
- 1-2 years working experience in eCommerce retail
- High degree of numeracy and analytical skills, detailed, systematic and strategic approach to work
- Computer literacy and some experience of website CMS, POS and planning systems
Skills:
- Comfortable with the use of and ability to learn new digital technologies
- Ability to understand web analytics, tracking and reporting
- Strong potential for business acumen and merchant thinking
- Good organizational and interpersonal skills
- Excellent communication and negotiation skills
- Desire to develop a career in omni-channel retail or ecommerce
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Key Responsibilities:
- Assist business teams and management with the development and implementation of operational metrics, dashboards, and reporting.
- Use visualization tools to understand and manipulate complex datasets in a simple and intuitive format to rapidly generate impactful, interactive visualizations.
- Provide and support ad-hoc reporting services for non-standard issues and analyses.
- Continually evaluate, develop, and implement new, meaningful methods for data analysis to inform the business teams about its performance.
- Analyze historical figures to identify trends and help define strategies.
- Develop and work with prediction models.
- Extract, transform, and load data from an extremely wide field of data sources into staging datasets and ultimately into visualization tools.
Qualification and Experience:
- 3+ years of relevant experience in a Data and Analytics/Business Intelligence Environment.
- A Bachelor’s Degree in a related field of study (Computer Science, Informatics, Statistics, Accountancy, etc.).
- Storytelling ability through visual presentations and dashboards.
- Ability to create data models to bring together datasets from multiple disparate systems in order to support data analysis.
- Ability to analyze large datasets.
- The ability to communicate complex concepts in a clear and concise manner to audiences from staff to senior executive level.
- Familiarity with data warehousing architecture and processes.
- An analytical mind and inclination for problem-solving.
- Experience with visualization tools such as PowerBI, Tableau, QlikView, and/or Pyramid.
- Data manipulation/wrangling skills (SQL and NoSQL technologies, such as KNIME or SSIS).
- Experience delivering prescriptive and predictive analytics.
- Expertise in R and Python is advantageous.
Skill:
- Organised and thorough
- Administratively strong with high attention to detail and accuracy
- Computer proficiency in MS office (Excel, Word & Outlook)
- Business Case Contribution
- In-Depth Questioning
- Perform Gap Analysis
- Data control
- Document management
- Digital Library Management
- Presentation Creation 3
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Responsibilities:
- Assisting the Store manager with Stock take & store administration
- Monitor and analyse stock movement within the store
- Implement risk management procedures, which mitigate stock losses and Shrinkage.
- Ensure compliance of all administration, systems and reporting procedures
- Extracting store report to analyse store turnover and stock performance
- understand and present information to Store manager
- Organise and maintain in store filing systems
- Monitor and controller cash or transactional activities to ensure process is followed
- Uphold in store safety and security procedures.
- Process Customer transactions via active retail system (POS)
- Identifying Customer needs through professional engagement and communication.
- Establish Customer loyalty, by promoting cash reward programs.
- Take initiative to improve Customer experience and satisfaction.
- Adhere to visual Merchandising principles and follow housekeeping procedures
- Continuously take on opportunities to develop your own selling skills and product knowledge.
- Work within a team to meet sales target and implement store objectives.
- Remain in sync with the latest fashion trends
Qualifications:
- A Grade 12 qualification
- A minimum of 3 years retail or admin experience
Skills:
- Have an interest in fashion
- Good administration ability.
- A passion for excellent Customer services and sales environment
- Be computer literate
- Have a preference to with work admin
- Be able to work under pressure.
- Be available to work shifts.
- Able communicate in a professional manner.
- The ability to plan and organised.
- An independent operator
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Key Responsibilities:
- Perform daily health checks for the IAM solution and remediate accordingly.
- Manage user lifecycles (creation, modification, deletion) and ensure access aligns with job roles and least privilege principles.
- Conduct monthly/periodic user access reviews to identify and remove unnecessary privileges.
Qualifications and Experience:
- A keen interest in Cybersecurity.
- Must have completed an IT Diploma or Degree is. A minimum of 50% marks in Pure Mathematics and English.
- Extra points for those who have studied Physical Science during high school.
Skills:
- Have a strong foundation in Mathematics and English
- Strong analytical and problem-solving skills
- Familiarity with network protocols, security tools, and best practices.
- Willingness to learn and adapt to new technologies and methodologies.
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Responsibilities:
- Being an ambassador for our brand and offering amazing customer experience.
- Exceed customer expectations by identifying and providing them with the best possible solutions.
- Actively keeping track of sales performance against target.
- Selling a diverse product range and keeping up to date with the latest décor and fashion trends.
- Searching out opportunities for making new sales.
- Assist with replenishing of stock to ensure the store is ready for our customers at all times.
Qualifications & Experience:
Skills:
- Passionate about people is a must.
- Target driven and experience focused.
- Good verbal/ written communication skills
- The ability to multi-task in a fast-paced environment
- The ability to work independently
- The ability to take initiative
- A high level of attention to detail
- Builds Customer Loyalty
- Customer Service Delivery
- Navigates Customer Challenges
- Negotiation & Selling
go to method of application »
Responsibilities:
- Driving turnover to ensure the achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Experience:
- A Matric certificate.
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
Skills:
Builds Customer Loyalty
Customer Service Delivery
Customer Value Management
Customer-Focused Approach
Effectively Presents Solutions
Initiates Compelling Sales Conversations
Knows the Buying Influences
Leverages Digital Communications with Customers
Manages Resistance
Managing the Sales Process
Navigates Customer Challenges
Negotiation & Selling
Planning & Organizing
Policy & procedures
Strategic Sales Planning
Leadership
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Responsibilities:
- The ability to support the store management team to provide outstanding leadership to the store team.
- Ensures the team executes operational excellence through a customer centric mindset.
- Generating high levels of motivation and commitment within the store.
- Allocate time effectively; handle multiple tasks and completing priorities.
- Provide input and manage merchandise and visual principles.
- Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc).
Qualification:
Skills:
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
- High flexibility and ability to adapt to different customers and situations.
- A high sense of urgency with demonstrated ability to work independently.
- High flexibility and ability to adapt to different customers.
- An outstanding leadership, interpersonal and communication skills.
- Ability to work a flexible schedule to meet the needs of the business.
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
- Strategic Sales Planning
- Managing the Sales Process
- Customer Value Management
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Key Responsibilities:
- Supporting in Administrative Tasks: Assisting with administrative tasks such as scheduling meetings, preparing documents, maintaining files, and organizing HR-related materials.
- Assist the HR Consultant with recruitment related duties
- HR policies and procedures and facilitating coordination.
- Actively seeking opportunities to learn and grow within the HR field and taking on additional responsibilities as assigned to develop your HR skills and knowledge.
Qualifications and Experience:
- Have a relevant HR qualification – Degree or National Diploma
- A keen interest in pursuing a career in HR
Skills:
- Have excellent administration skills in dealing with volumes of data in a fast paced environment
- Have strong Microsoft Office skills including proficiency on Excel
- Attention to detail and ability to multi-task
- Have excellent interpersonal and communication skills
- Enjoy dealing with people and have a strong customer service orientation
- Be a committed team player
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Key responsibilities:
- Design eye-catching marketing materials including digital & print ads, social media graphics, emailers & banners , newsletters, & adhoc promotional materials based on internal briefs.
- Conceptualising, designing and executing in-store signage such as store windows and product graphics for ATL & BTL elements
- Learning and assisting with studio photography
- Designing of seasonal catalogues to showcase products effectively.
- Supporting the marketing team by providing assistance during photoshoots and events as needed.
- Compilation of activation media
- Social media content (Facebook, Instagram, YouTube & Tik Tok)
- Basic Animation (gifs, Video creation + Editing)
- Practical knowledge of Studio Photography (lighting, composition & basic photography)
- Packaging, Labels, Ad Hoc creative elements
- Conceptualisation and production of fresh ideas for online /digital material and print to be shot in the in house studio
- Executing against briefs
- Ensuring all work aligns with brand positioning & guidelines
- Weekly Competitive Retail Research: Digital & In Store
- Image Retouching
Qualifications:
- Relevant diploma or degree in Graphic Design or related field.
Skills:
- Proficient in: InDesign/Photoshop/Illustrator as well as any additional creative cloud suite programmes advantageous
- Apple Mac Efficient
- After Effects and Adobe Premier Pro (advantageous)
- Microsoft Office efficient
- Understanding of digital and print principles i.e. Repro & Layout
- Strong conceptual skills
- Graphic design skill for print and web
- Attention to detail (critical)
- Photographic skills advantageous
- Understanding of social media platforms and how to create collateral for the platforms
- Up to date with key digital & industry related trends
- Skills or knowledge in photography and Videography advantageous
- Adhere to all material deadlines
- Copywriting skill advantageous
go to method of application »
Responsibilities:
- Being an ambassador for our brand and offering amazing customer experience.
- Exceed customer expectations by identifying and providing them with the best possible solutions.
- Actively keeping track of sales performance against target.
- Selling a diverse product range and keeping up to date with the latest décor and fashion trends.
- Searching out opportunities for making new sales.
- Assist with replenishing of stock to ensure the store is ready for our customers at all times.
Qualifications & Experience:
Skills:
- Passionate about people is a must.
- Target driven and experience focused.
- Good verbal/ written communication skills
- The ability to multi-task in a fast-paced environment
- The ability to work independently
- The ability to take initiative
- A high level of attention to detail
- Builds Customer Loyalty
- Customer Service Delivery
- Navigates Customer Challenges
- Negotiation & Selling
go to method of application »
Responsibilities:
- Telephonic liaison with customers regarding outstanding debt
- Telephonically updating and capturing customer details
- Negotiating with customers regarding payment arrangements
- Achieving daily and monthly targets
- Adhering to processes and procedures
- Compliance with service levels in the department
Qualifications:
Skills:
- Passionate about people is a must.
- Target driven and experience focused.
- Being an ambassador for our brand and offering amazing Customer experience.
- Exceed Customer expectations by identifying and providing them with the best possible solutions.
- Actively keeping track of sales performance against target.
go to method of application »
Key Responsibilities:
- To influence and implement the merchandise strategy and develop a Merchandise financial plan by commodity for sales, stock margins, GP, PIS, closing stock and markdown
- Ensure desired outcomes are achieved, i.e. the right stock at the right store at the right time
- Balance a complex set of variables on an ongoing basis to ensure the financial outcome is achieved
- Capitalizing on opportunities for growth as well as stock turn and inventory improvement
- Manage the stock fulfilment through the @home DC.
- Drive local sourcing, supplier stockholding and packaging to improve DC throughput
- To compile and produce reports to ensure visibility of correct information in order to take corrective action to maintain and/or improve profitability
- Identify potential business risks (overselling, underselling, overstock, buying margin) and proposing corrective action and ensuring execution thereof
- Communication with stores and field
- Work collaboratively with internal and external stakeholders to ensure effective delivery of the business plan and an effective and efficient supply chain
Qualifications and Experience:
- A relevant Tertiary qualification
- Proven working experience as a Senior Planner (3 - 5 years essential)
Skills:
- A high degree of numeracy and an analytical, detailed and strategic approach to work
- In-depth knowledge of the planning process in retail
- Computer literacy in word, excel and planning systems
- Category management
- Strong business acumen and merchant thinking
- Good organisational and interpersonal skills
- Excellent communication and negotiation skills
- Proven decision-making ability
- Strong affiliation to systems, utilising them to increase productivity in line with the merchandise strategy
- The ability to influence and work with internal stakeholders as well as external business partners with a strong focus on alignment across the various areas and team work
go to method of application »
Responsibilities:
- Driving turnover to ensure the achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Exprience:
- A Matric certificate.
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
Skills:
- Builds Customer Loyalty
- Customer Service Delivery
- Customer Value Management
- Customer-Focused Approach
- Effectively Presents Solutions
- Initiates Compelling Sales Conversations
- Knows the Buying Influences
- Leverages Digital Communications with Customers
- Manages Resistance
- Managing the Sales Process
- Navigates Customer Challenges
- Negotiation & Selling
- Planning & Organizing
- Policy & procedures
- Strategic Sales Planning
- Leadership
go to method of application »
Key Responsibilities:
- To influence and implement the merchandise strategy and develop a Merchandise financial plan by commodity for sales, stock margins, GP, PIS, closing stock and markdown
- Ensure desired outcomes are achieved, i.e. the right stock at the right store at the right time
- Balance a complex set of variables on an ongoing basis to ensure the financial outcome is achieved
- Capitalizing on opportunities for growth as well as stock turn and inventory improvement
- Manage the stock fulfilment through the @home DC.
- Drive local sourcing, supplier stockholding and packaging to improve DC throughput
- To compile and produce reports to ensure visibility of correct information in order to take corrective action to maintain and/or improve profitability
- Identify potential business risks (overselling, underselling, overstock, buying margin) and proposing corrective action and ensuring execution thereof
- Communication with stores and field
- Work collaboratively with internal and external stakeholders to ensure effective delivery of the business plan and an effective and efficient supply chain
Qualifications and Experience:
- A relevant Tertiary qualification
- Proven working experience as a Senior Planner (3 - 5 years essential)
Skills:
- A high degree of numeracy and an analytical, detailed and strategic approach to work
- In-depth knowledge of the planning process in retail
- Computer literacy in word, excel and planning systems
- Category management
- Strong business acumen and merchant thinking
- Good organisational and interpersonal skills
- Excellent communication and negotiation skills
- Proven decision-making ability
- Strong affiliation to systems, utilising them to increase productivity in line with the merchandise strategy
- The ability to influence and work with internal stakeholders as well as external business partners with a strong focus on alignment across the various areas and team work
go to method of application »
Responsibilities:
- Execution of an operations strategy for the production lines that is aligned to the strategic objectives of TFG D&M.
- This would involve the objectives, quality, speed, dependability, flexibility and the most cost effective solution to plan.
- Ensures that production planning meetings, production activities, machine preventative maintenance and maintenance plans are adhered to, maintaining product quality and adhering to budgets
- Manages and motivates a team , with a high focus on continuous improvement
- Review financial statements, activity reports, and other performance data to measure productivity to determine areas needing cost reduction and improvements
- Achieve required efficiencies
- Achieve financial targets
- Achieve on time
- In full
- Delivery conformance
- Quality
- Lean manufacturing
- 5S
- Drive continuous improvement
- Drive skills development
- Alignment of TFG values
- Drive a performance based culture
Requirements:
- Qualification in Clothing Management, Industrial Engineering, Operations Management or equivalent
- 5-8 years’ experience in a similar role
- Clothing Manufacturing Experience, Lean Manufacturing Principles and Practices, TPM, TQM and Quick Response
- Microsoft Office and MIS exposure an advantage
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Responsibilities:
- To apply product technical knowledge and manufacturing experience in approving pre-production samples by identifying, recommending (internal) and resolving (external) quality risks thereby ensuring customer satisfaction.
- Ensure accurate capturing of sample assessment outcomes
- To regularly analyse and report on Quality KPIs
- To process style quality queries to a satisfactory conclusion, in close communication with TFG Quality Audit Department as well as The Design Centre Brand teams.
- To monitor delivered quality standards via regular store visits.
- Ensure desired level of quality is consistently aligned to the multiple TFG Brand strategies and communicated internally and externally, yet working within a Quick Response environment.
- To stay abreast of technical developments within the industry locally and internationally.
- Work closely with manufacturers driving corrective action plans and TQM projects.
Requirements:
- Have a relevant technical qualification (Degree/ Diploma), ie Clothing Management or Fashion Design
- Extensive knowledge and experience in pattern making / alterations, pattern grading, fit and design balance.
- Have experience in apparel manufacturing, having worked as a product quality manager or quality technician.
- Have a keen interest in retail, apparel, quality assurance and quality control.
- Proficient in MS Office.
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Key Responsibilities:
- Being an ambassador for VAS and offering amazing Customer experience.
- Selling a diverse product range of Insurance, Connect and Media products directly to new and existing customers in-store, ensuring their needs are met with tailored solutions.
- Actively keeping track of sales performance against target.
- Searching out opportunities for making new sales.
- Handle objections and concerns from customers to prevent product cancellations, employing persuasive communication skills while upholding the highest standards of integrity and ethics in every interaction.
- Display steadfast integrity and ethical conduct in selling the VAS products and maintaining honesty, transparency, and professionalism in all customer interactions and sales processes.
- Effectively building relationship networks inside and outside the organization.
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Adhering to the National Credit Act (NCA) & Protection of Personal Information (POPI) guidelines to ensure fair and responsible lending practices.
- Available to work a flexible schedule to meet the business needs
Qualifications and Experience:
- A Grade 12 qualification
- Proven track record and experience within a sales environment
- Working experience in the Insurance / Media industry (advantageous)
Skills:
- Computer literate in MS Office.
- Good verbal/ written communication skills.
- Excellent selling skills.
- The ability to work independently.
- The ability to take initiative.
- Attention to detail.
- Ability to work under pressure.
- High positive energy levels.
- Ability to quickly grasp and apply new concepts, including those acquired through online courses.
- Exceptional customer service skills with the ability to build and maintain strong customer relationships.
- Proven track record of meeting and exceeding sales targets in a retail environment.
- Flexibility to adapt to a dynamic and fast-paced retail environment
go to method of application »
Responsibilities:
- Driving turnover to ensure achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Experience:
- A Grade 12 qualification
- A minimum of 3 years retail or admin experience
- Previous Retail Management experience
Skills:
- Have an interest in fashion
- A passion for excellent Customer services and sales environment
- Figure and admin orientated
- Organised and thorough
- Profit and turnover driven
- Able to manage risk within the store
- The ability to communicate and persuade effectively at all levels
- Ability to show initiative and be resourceful
- Ability to source and implement effective solutions in a fast-paced environment
- Customer Service Delivery
- Office Systems
- Policy & Procedures
- Strategic Sales Planning
- Managing the Sales Process
- Customer Value Management
Method of Application
Use the link(s) below to apply on company website.
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