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  • Posted: Mar 21, 2022
    Deadline: Not specified
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    Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
    Read more about this company

     

    Contact Centre Agent (Retirement Fund Web Support)

    What will you do?
    Responsibilities:

    • Effective servicing clients via telephone, mail and walk-in interactions with all retirement fund administrative matters
    • Adhering to the implemented processes, policies and procedures and keeping to all Service Level Agreements
    • Handling of general information requests from clients in a professional, effective and efficient manner
    • Nurture and build strong relationships with internal and external clients
    • Updating of member information accurately on system
    • Outbound dialing will be required dependent on project specific tasks
    • Support and contribute towards the Sanlam Digital Strategy
    • What will make you successful in this role?
    • Matric/Grade 12Experience in a customer centric environmentKnowledge of Financial Services would be advantageousComputer literate with proficiency in Microsoft Office (word, excel and Outlook)Competency in an African language

    Qualification and Experience

    • Degree or Diploma or Grade 12 with 3 to 5 years related experience.

    Knowledge and skills

    • Excellent interpersonal and written and verbal communication skills, especially telephone etiquette
    • Drive towards client services
    • Conceptual thinking skills with an ability to interpret business processes
    • Able to handle difficult clients and resolve client matters
    • Self-motivated with a strong focus on delivery
    • Positive, innovative, energetic and a strong team player
    • Able to work fast and accurate under pressure
    • Client focused with good interpersonal skills
    • Flexible and able to adapt to change
    • Diligence and attention to detail

    Method of Application

    Interested and qualified? Go to Sanlam Group on careers.sanlamcloud.co.za to apply

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