Content Editor at immedia

Content Editor 

We are looking to employ a Content Editor with more than three years’ experience having successfully fulfilled a content creation and editing role, to join our Customer Success team. The primary objective of this role is to create compelling, intentional content to support key Customer Success objectives to drive product adoption through awareness, training material and support. Our company is proudly headquartered in Umhlanga (KwaZulu-Natal), South Africa. Due to our way of working, this position is best suited to those who live in or are able to move to the Durban area.

Responsibilities

• Work closely as part of the Customer Success team to interface with product and technical teams to ensure that all customer-facing communication is impactful, relevant and in support of key business objectives.
• Proactively identifying opportunities for creating content to support successful Customer adoption.
• Create compelling, data-driven case study material to support Customer Success and Sales initiatives.
• Contribute to creating content for product and thought-leadership webinars.
• Create instructional product and feature blogs and walkthroughs to maximise Customer adoption.
• Work with Customer Support team to create FAQs to improve support provision.
• Create structure and content for Fabrik product knowledge base.
• Create structure and content for self-service portal of Customer resources and templates.
• Conceptualise, design, write and edit platform adoption (campaign?) handbooks.
• Keep public-facing platforms updated with relevant information related to product development.
• Work with product and marketing team to create all Customer-facing communication related to new feature launches.
• Maintain and iterate regular Customer communication points including monthly emailers.
• Create platform user-guides and manuals to support adoption initiatives.

Essential competencies

• 3 years + experience in a similar role
• Excellent writing and editing skills
• Demonstrated ability to produce compelling content for the web and various platforms and devices
• Content management systems such as WordPress or Wix
• Experience in a SaaS or software development environment
• Microsoft 365 and/or other cloud-based collaboration tools

Advantageous skills

• Graphic design skills and/or experience
• Ability to learn quickly and work collaboratively
• A qualification in Copywriting and/or copy-editing

Personal attributes

• Extrovert who enjoys reaching out and making new connections.
• Proactive planner who enjoys prioritizing and managing your own workload, while being able to incorporate change into predefined strategies and plans.
• Creator of words and visuals, who can lead others with creative direction as often as you enjoy putting it together yourself.
• Curious with a vast general knowledge, current affairs awareness and insights into trending social conversations.
• Strives for impact rather than perfection, opting to continuously iterate outputs for improved results.

to apply, email the following information to us:

• Full CV
• Reference details from your direct leads at your 2 most recent places of employment.
• Expected salary, your notice period and reasons for leaving each place of employment.