Content Processing Operations Specialist at MultiChoice

Purpose of the Position:

• To apply full quality assurance and identify content scheduling for video, audio and metadata before publishing to the platform
• To ensure that all media is quality checked and adheres to the Showmax/VOD broadcast standard
• To effectively manage quick turn-around of all local and international content received and make sure that this content reaches the platform on-time

Key Performance Objectives

Tasks

Operational Delivery

• Identify and fix missing content and elements for Video on Demand services for Multichoice Group
• Watch the file movement and make sure there are no errors on files that are being processed
• If errors appear, fix the file or engage with Operations Specialists/Engineering to have the errors sorted out and escalated within very strict deadlines to reduce downtime
• Develop and maintain a quality checklist process and tracking document
• Ensure that all errors are reported properly, followed up on regularly and that all issues are addressed
• Help VOD, Showmax Content Acquisition, Curators, Traffic and PGA/FPB department to improve their processes and workflow by reporting errors identified
• Meet on time delivery for all content delivered on VOD and Showmax
• Asses operational risks and ensure turn around on all content received regardless of the TX date

Processing Assurance

• Effectively monitor content inconsistencies
• Ensure application of full content processing and adherence to broadcast standards
• Perform all checks and maintain technical quality of all content for errors before processing
• Report any media delays immediately to Content Planning, Scheduling, Traffic, Acquisition and Curators
   

Milestone tracking

• Assist in any other milestone tracking upon request and on an ad-hoc basis
• Make sure that milestones are available on Synergy, Viz, Aspera, CMS and ensure TX Ready files are available
• Perform milestone tracking updates on each and every asset for
• QC Approved/QC failed
• Publish approve/Publish failed
• Actively participate in process improvement initiatives
• Update all statuses and milestones timeously

Daily handover reporting

• Ensure that the end of shift report covers all issues
• Ensure that accurate and detailed non-TX reports are escalated to the correct stakeholders, with screenshots and relevant details                                                                              
• Write detailed non-TX reports immediately, on failing incidents and escalate to engineering when required                                                                                                       
• Daily output sheets to be updated on SharePoint or relevant documentation platform
• Ensure all statuses of content is updated and aligned for all stakeholders   

Minimum formal qualifications:

• Degree in Broadcasting /Media Studies/Video Editing/Marketing/Electronics or equivalent

Experience

• A minimum of 5 - 6years’ experience in broadcasting
• A solid understanding of different digital video and audio formats
• Knowledge of the broadcast value chain (Linear and OTT platforms)
• Ability to develop and maintain clear and understandable reports
• An understanding of MultiChoice systems such as Synergy, Elemental, VizConnect, SharePoint, IXS, Cybertron, DS, CDN, NVP, E-Sched, Sober, Media Manager, Aspera, VizOne, CMS , Phabricator, Slacks, Amplitude and Vantage would be advantageous

Technical Competencies

• Ability to work under pressure and changing deadlines
• High level of English comprehension and grammar
• High level of technical writing skills
• Understanding of storytelling through the medium of content
• Passion for TV content
• Tech Savvy
• Very comfortable with various computer software products
• Understand broadcast value Chain
• Professional interaction with Clients and Customers
• Priority setting, sourcing and aggregation of content
• Adhering to Incident management processes
• Clear reporting
• Workload/Workflow Management

Behavioural Competencies

• Problem Solving
• Calm, relaxed, focused demeanour
• Results Oriented
• Good Attention to Detail
• Time Management
• Planning & Organising
• Resilience
• Ability to generate ideas
• Must be dedicated and professional
• Must be self-motivated and have creative spirit 
• Customer Focus
• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Coaching