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  • Posted: Aug 17, 2021
    Deadline: Not specified
  • MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
    Read more about this company


    Content Processing Operations Specialist

    Purpose of the Position:

    • To apply full quality assurance and identify content scheduling for video, audio and metadata before publishing to the platform
    • To ensure that all media is quality checked and adheres to the Showmax/VOD broadcast standard
    • To effectively manage quick turn-around of all local and international content received and make sure that this content reaches the platform on-time

    Key Performance Objectives


    Operational Delivery

    • Identify and fix missing content and elements for Video on Demand services for Multichoice Group
    • Watch the file movement and make sure there are no errors on files that are being processed
    • If errors appear, fix the file or engage with Operations Specialists/Engineering to have the errors sorted out and escalated within very strict deadlines to reduce downtime
    • Develop and maintain a quality checklist process and tracking document
    • Ensure that all errors are reported properly, followed up on regularly and that all issues are addressed
    • Help VOD, Showmax Content Acquisition, Curators, Traffic and PGA/FPB department to improve their processes and workflow by reporting errors identified
    • Meet on time delivery for all content delivered on VOD and Showmax
    • Asses operational risks and ensure turn around on all content received regardless of the TX date

    Processing Assurance

    • Effectively monitor content inconsistencies
    • Ensure application of full content processing and adherence to broadcast standards
    • Perform all checks and maintain technical quality of all content for errors before processing
    • Report any media delays immediately to Content Planning, Scheduling, Traffic, Acquisition and Curators

    Milestone tracking

    • Assist in any other milestone tracking upon request and on an ad-hoc basis
    • Make sure that milestones are available on Synergy, Viz, Aspera, CMS and ensure TX Ready files are available
    • Perform milestone tracking updates on each and every asset for
    • QC Approved/QC failed
    • Publish approve/Publish failed
    • Actively participate in process improvement initiatives
    • Update all statuses and milestones timeously

    Daily handover reporting

    • Ensure that the end of shift report covers all issues
    • Ensure that accurate and detailed non-TX reports are escalated to the correct stakeholders, with screenshots and relevant details                                                                              
    • Write detailed non-TX reports immediately, on failing incidents and escalate to engineering when required                                                                                                       
    • Daily output sheets to be updated on SharePoint or relevant documentation platform
    • Ensure all statuses of content is updated and aligned for all stakeholders   

    Minimum formal qualifications:

    • Degree in Broadcasting /Media Studies/Video Editing/Marketing/Electronics or equivalent


    • A minimum of 5 - 6years’ experience in broadcasting
    • A solid understanding of different digital video and audio formats
    • Knowledge of the broadcast value chain (Linear and OTT platforms)
    • Ability to develop and maintain clear and understandable reports
    • An understanding of MultiChoice systems such as Synergy, Elemental, VizConnect, SharePoint, IXS, Cybertron, DS, CDN, NVP, E-Sched, Sober, Media Manager, Aspera, VizOne, CMS , Phabricator, Slacks, Amplitude and Vantage would be advantageous

    Technical Competencies

    • Ability to work under pressure and changing deadlines
    • High level of English comprehension and grammar
    • High level of technical writing skills
    • Understanding of storytelling through the medium of content
    • Passion for TV content
    • Tech Savvy
    • Very comfortable with various computer software products
    • Understand broadcast value Chain
    • Professional interaction with Clients and Customers
    • Priority setting, sourcing and aggregation of content
    • Adhering to Incident management processes
    • Clear reporting
    • Workload/Workflow Management

    Behavioural Competencies

    • Problem Solving
    • Calm, relaxed, focused demeanour
    • Results Oriented
    • Good Attention to Detail
    • Time Management
    • Planning & Organising
    • Resilience
    • Ability to generate ideas
    • Must be dedicated and professional
    • Must be self-motivated and have creative spirit 
    • Customer Focus
    • Relationship Building
    • Conflict Resolution
    • Decision Making
    • Critical Appraisal
    • Holistic Thinking
    • Persuading & Influence
    • Coaching

    Method of Application

    Interested and qualified? Go to MultiChoice on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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Average Salary at MultiChoice
R 83K from 31 employees

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