Control Room Operator - GSMD Durban Cash Centre at South African Reserve Bank

Brief description

The main purpose of this position is to support the securing of the facilities, personnel and assets of the South African Reserve Bank’s (SARB) Durban Cash Centre by means of electronic security systems.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Control the access/egress of personnel and visitors through the electronic access control systems.
• Monitor the relevant security and other systems in the control room and react appropriately to situations that arise (e.g. fire management system, lifts system, evacuation system, radio system and building maintenance system). 
• Handle routine security-related tasks and requests.
• Control the master keys.
• Monitor the closed-circuit television systems.
• Update security occurrences and incidents on the Cyber Incident and Investigation Management System (CiiMS). 
• Fulfil the normal duties of a security official, as and when required.
• Provide information to management for the purposes of decision-making.
• Proactively broaden knowledge of own functional area, displaying a willingness to make improvements in the unit (including methods and practices).

QUALIFICATIONS

To be considered for this position, candidates must have:

• a Grade 12 certificate/NQF Level 4 qualification; 
• a Basic Tactical Security Training (BTST) certificate;
• a competence certificate in handling firearms (9 mm pistol, semi-automatic rifle and shotgun);
• a level of medical, physical and psychological fitness that is commensurate with the inherent requirements of the position; 
• a Private Security Industry Regulatory Authority (PSIRA) Grade C certificate;
• a favourable security clearance; 
• sound knowledge and understanding of physical security, emergency management, electronic security systems and relevant legislation; and 
• proficiency in the use of Microsoft Office (MS) software packages such as MS Word, PowerPoint and Excel, as well as the Internet, Enterprise Resource Planning (ERP) system and email.

Additional requirements include: 

• completed skills programme in control room operations (added advantage);
• analytical and problem-solving skills;
• planning and organising skills;
• judgement and decision-making skills;
• observation and surveillance skills; 
• verbal and written communication skills;
• negotiation skills;
• time management skills;
• coping under pressure;
• conflict handling; 
• professionalism, discipline and resilience to work long hours; and
• availability to work shifts (including weekends) and perform duties as required by operational circumstances.