Control Room Operator - Pretoria (Irene) at SWIFT

Key Responsibilities:

1. Security Monitoring:

• Monitor surveillance cameras, alarms, and access control systems in real time.
• Detect and respond to security breaches, unauthorized access, and suspicious activities promptly.
• Initiate appropriate security protocols and escalate incidents as necessary.

2. Emergency Response:

• Follow established emergency procedures for incidents such as fire, medical emergencies, and security breaches.
• Coordinate with on-site security personnel and relevant authorities during emergency situations.

3. Communication:

• Effectively communicate with on-site security teams, law enforcement, and management to relay critical information.
• Maintain clear and concise logs of all activities, incidents, and actions taken during shifts.

4. Alarm Handling:

• Respond to alarms from various security systems, evaluate their legitimacy, and take appropriate actions.
• Troubleshoot and resolve minor technical issues related to security equipment.

5. Shift Management:

• Adhere to shift schedules and ensure smooth handover of responsibilities to the next shift.
• Maintain accurate and up-to-date records of incidents and actions for shift transitions.

6. Compliance:

• Ensure strict adherence to company and PSIRA regulations, protocols, and standard operating procedures.
• Uphold the highest levels of confidentiality and professionalism in handling sensitive information.

Qualifications and Requirements:

• PSIRA registration as a Control Room Operator is mandatory.
• A minimum of 3 years of experience in a similar role within the security industry.
• Strong familiarity with security systems such as CCTV cameras, access control, and intrusion detection systems.
• Proven ability to make quick decisions and remain calm under pressure.
• Excellent verbal and written communication skills.
• Attention to detail and a proactive approach to security monitoring.
• Knowledge of emergency response procedures and first aid protocols.
• Flexibility to work in a 24/7 shift-based environment, including weekends and holidays.