Fresh Vacancies at SWIFT

QUALIFICATION & EXPERIENCE

• Essential: Matric or equivalent Senior Certificate.
• Undergraduate Degree in Business Development or related field
• Advantage: Post Graduate degree
• Essential: Minimum of 3 – 5 years’ experience in operations or similar role
• Advantage: 3 years’ experience in an operational role in Health Care, Retail or financial services

 OBJECTIVE/PURPOSE

•  Support operational activities, projects and processes of the company's Health and extra rewards.
• Prepares and analyses data for the company's Health and the extra rewards programme.
• Continuously strives to improve efficiency and ensure conformance to standard procedures and practices.

 ROLES & RESPONSIBILITIES

 Operations

• Establish effective operational processes within the company's Health Insurance landscape.
• Collaborate with other internal business units, to support the successful execution of the company's Health Insurance and related products and the extra rewards programme.
• Represent the company in operational projects involving our Insurer (Kaelo) and other third party stakeholders to ensure the successful delivery of the company's Health projects in line with our Policies, Procedures and standards of doing business.
• Initiate and oversee internal projects for the successful delivery of policyholder healthcare benefits with Retail, Dispensary and Clinics teams.
•   Efficiently manage client queries and resolve client issues.
• Oversee the operational aspects of extra, the rewards programme for the company's Health Policyholders including systems, customer service processes and complex queries, vendor billing and rewards basket amendments.
• Continually review operational processes, identify operational challenges, recommend and implement solutions and improvements.

 Data management and Reporting

• Oversee data management, analysis, and reporting for the company's Health and the extra rewards programme.
• Oversee the creation and maintenance of Power BI reports for seamless reporting to management updates, Joint operations updates (with Kaelo) and internal updates.

Customer Service

• Ensure the company's Health/ extra customer service agents receive the necessary training from Kaelo (Health Insurance) and personally facilitate training on extra.
• Ensure extra queries are efficiently resolved by customer service agents and oversee the resolution of complex extra related queries related to operations complications.
• Ensure clear and efficient processes are in place for routing the company's Careline, the company's Health related queries to the Kaelo Customer Service team.
• Refer to management any escalated customer inquiries in an efficient way

Team Management

• Implement department strategy by setting annual objectives for the team and tracking progress.
• Facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all stakeholders through effective inspirational leadership.
• Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management.

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Matric

• Tertiary qualification will be an added advantage.
• 2-5 years’ experience in ICT related position / industry (essential)
• Good MS Excel, Word
• IT Sales or ICT sales would be a huge benefit
• Must have worked in the IT or ICT field as a consultant and/or Sales Consultant
• Excellent communication (verbal and written) skills
• Ability to work in a high-pressured and fast paced environment
• Ability to meet deadlines and work overtime when required
• Team player
• Ability to build strong ethical relationships with all stakeholders
• Professional phone manner
• Strong sense of accountability
• Process orientated
• Task and time management skills
• High attention to detail

Product admin support functions:

• General support and assistance to product manager including but not limited to:
• Drafting business cases
• Management of product changes
• Collating data and managing email campaigns
• Weekly reporting on internal product related projects
• Preparing proposals
• Dispatching of tickets to correct resources to assist with product onboarding.
• Maintaining contacts database for email campaigns
• Managing internal and external communication for product changes, including price changes
• Weekly progress reports on product onboarding

Sales administration functions: 

• Sales team assistance with regards to the following functions when requested via the dispatching portal:
• Creation of company prospect record
• Running feasibilities for connectivity
• MSA Creation and onboarding email for new customers
• Proposal assistance for basic solutions deemed “basic”.
• Supplier ticket creation and follow ups
• Opportunity Conversion and Management
• Ensuring checklist is met by account manager handover
• Formatting the product code line items as per process defined in the naming convention document 
• Creation/attachment of config files as per naming convention document
• Creation of supplier tickets and follow up
• Sending of required product documentation to the client
• All client communication necessary to achieve sales order conversion
• Escalations where required for assistance
• Prepping the opportunity as per the timelines provided
• Ensure opportunity is processed as per stipulated guidelines
• Accurate and timeous processing of client cancellations and service re-alignments
• Dispatching of tickets from the sales board to the correct resources when needed
• Back up support to other administrators when on leave

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Key Responsibilities:

1. Security Monitoring:

• Monitor surveillance cameras, alarms, and access control systems in real time.
• Detect and respond to security breaches, unauthorized access, and suspicious activities promptly.
• Initiate appropriate security protocols and escalate incidents as necessary.

2. Emergency Response:

• Follow established emergency procedures for incidents such as fire, medical emergencies, and security breaches.
• Coordinate with on-site security personnel and relevant authorities during emergency situations.

3. Communication:

• Effectively communicate with on-site security teams, law enforcement, and management to relay critical information.
• Maintain clear and concise logs of all activities, incidents, and actions taken during shifts.

4. Alarm Handling:

• Respond to alarms from various security systems, evaluate their legitimacy, and take appropriate actions.
• Troubleshoot and resolve minor technical issues related to security equipment.

5. Shift Management:

• Adhere to shift schedules and ensure smooth handover of responsibilities to the next shift.
• Maintain accurate and up-to-date records of incidents and actions for shift transitions.

6. Compliance:

• Ensure strict adherence to company and PSIRA regulations, protocols, and standard operating procedures.
• Uphold the highest levels of confidentiality and professionalism in handling sensitive information.

Qualifications and Requirements:

• PSIRA registration as a Control Room Operator is mandatory.
• A minimum of 3 years of experience in a similar role within the security industry.
• Strong familiarity with security systems such as CCTV cameras, access control, and intrusion detection systems.
• Proven ability to make quick decisions and remain calm under pressure.
• Excellent verbal and written communication skills.
• Attention to detail and a proactive approach to security monitoring.
• Knowledge of emergency response procedures and first aid protocols.
• Flexibility to work in a 24/7 shift-based environment, including weekends and holidays.

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Candidate would be responsible for:

• Inventory reconciliations
• Sales analysis and reasons for deviations
• GP analysis and reasons for deviations
• Weekly forecasts and weekly actual results reporting, and analysis of differences
• Cost calculations
• Provisions and accruals
• Balance sheet reconciliations.
• Monthly preparation and analysis of management results
• Maintenance of fixed asset register.
• Preparation of annual budget.
• Preparation of Financial Statements.
• Preparation of audit documents.
• Assist the FM and CFO with other requests, projects and responsibilities that may arise.

Skills Required:

• Accounting skills.
• Computer literate, MS Office proficient, especially Excel.
• Efficient, organized, accurate.
• Detail orientated.
• Ability to multitask.
• Deadline oriented.
• Hardworking and willing to go the extra mile.
• Good interpersonal and communication skills.
• Reliable own transport.

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• Education & Experience (minimum requirements to perform the job):
• School : Grade 12 Certificate
• Post School : Bachelor’s degree in computer science, information technology,
• Telecommunications, electronics & electricals or similar
• related field. Relevant certifications (e.g., CCNA, CCNP, CISSP)
• highly desirable
• Experience : At least 10 years related experience
• Job Related : Valid Unendorsed Code 08 Drivers License
• Knowledgeable : Knowledge of Toll Collection Systems advantageous

 Required competencies to meet the job outcomes:

• Excellent communication skills (written & oral)
• Excellent fault finding and resolution
• Excellent technical document writing
• Knowledge of programming concepts and techniques
• Knowledge of MS Office products, MS Windows, MS SQL Servers etc.
• Strong knowledge of network protocols, infrastructure components, and security technologies, including routing, switching, firewall configuration, VPNs, intrusion detection/prevention systems, data encryption etc.
• Knowledge of PCI DSS requirements and experience in implementing and maintaining PCI compliance within a complex network environment.
• Proficiency in network monitoring and management tools
• Experience with incident response, disaster recovery planning, and backup strategies.
• Excellent problem-solving and troubleshooting skills, with the ability to analyze complex network issues and provide effective solutions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Attention to detail, ability to work independently, and a strong commitment to maintaining the security and integrity of network systems.

1. Network Design, Implementation and Maintenance

• Design, plan, and implement secure and scalable network infrastructure for our toll system across various projects, ensuring optimal performance and reliability.
• Deploy, configure and maintain network devices, such as routers, switches, firewalls, anti-virus software and load balancers, in accordance with industry best practices.
• Collaborate with cross-functional teams to define network requirements for new projects and ensure seamless integration into existing infrastructure.
• Incorporate the newest technologies in a way that does not compromise security without hindering progress.
• Oversee the timeous installation of networks and maintenance thereof.
• Monitor network health.
• Ensure the highest possible uptime of all sites networks.
• Maintenance and setup of Plaza’s Servers and domains
• Network infrastructure and firewall maintenance

2. Network and Security Management

• Implement and enforce network security policies, procedures, and best practices to protect sensitive data and ensure compliance with regulatory requirements.
• Establish processes and documentation to implement and adhere to PCI requirements.
• Monitor network performance, troubleshoot issues, and perform regular network maintenance to ensure smooth operation and maximum uptime. Monitor the sites network to detect any threats or breaches.
• Conduct regular security assessments and vulnerability scans, and promptly address any identified risks or weaknesses.
• Manage network access controls, including user authentication, permissions, and encryption mechanisms.
• Perform security engineering activities through a lean and agile approach.
• Have a base security solution in place while developing and delivering the general risk and compliance practices.
• Ensure the highest possible level of security of all systems where feasible.
• Conduct periodic security assessments.
• Conduct system security, backups, storage management.
• Set-up and maintain firewalls, failover, and redundancy.
• Performance backups of SQL databases when required.
• Establish and maintain security policies in line with industry best practices.
• Gather network device integrity data with the help of specialized tools to identify hardware and software modifications.
• Assist in network device integrity analysis on multi-vendor products. This involves analyzing the integrity of these devices and ensuring they meet the required standards and operate securely within the network infrastructure.

3. Incident Response and Disaster Recovery

• Develop and maintain incident response plans and procedures to handle security breaches, network outages, or other emergencies effectively.
• Coordinate with internal teams to investigate and respond to security incidents, conduct root cause analysis, and implement remedial actions.
• Collaborate with the Systems/Database Administrator to establish robust backup and disaster recovery strategies and documents for critical systems and data.
• Monitoring of various security and incident management systems
• Installation and maintenance of security and incident management systems
• Evaluate any identified malicious network activity to understand the effects on system and information.
• Maintain a record of network-based tactics, techniques, and procedures used by an attacker to gain unauthorized system. Circulate technical reports in response to the conducted analysis.

4. Collaboration, Documentation and Reporting

• Collaborate with internal teams, including software developers, project managers, and support staff, to understand network and security requirements for new projects.
• Create and maintain comprehensive network documentation, including network diagrams, system configurations, and security policies/procedures.
• Provide guidance and technical support to other team members regarding network and security-related matters.
• Provide monthly and ad-hoc progress feedback/reports to Management
• Implement security awareness initiatives to improve all end users’ awareness of cybersecurity risks.
• Assist with developing and maintaining SOPs and should analyse network device configurations for any distrustful configurations

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TECHNICIAN - PETROL & DIESEL TECHNICIAN                                         

• Centurion based workshop is looking for a Technician with experience on Petrol and Diesel vehicles.                               
• Candidates must be able to service, repair and perform fault finding on vehicles as well as Electrical and Mechanical work on all makes and models.  
• Technicians must be familiar with diagnostic equipment.   
• Must have own hand tools and a valid driver’s license.    
• 10 Year's work experience.                                                                                                                                                                            

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Employment Specification

• Education & Experience (minimum requirements to perform the job):
• School : Grade 12 Certificate
• Post School : BTech or BSC/BEng or higher
• Experience : At least 10 years related experience
• Job Related : Valid Unendorsed Code 08 Drivers License
• Knowledgeable : Knowledge of Toll Collection Systems advantageous

 Required competencies to meet the job outcomes:

• Excellent communication skills (written & oral)
• Excellent fault finding and resolution
• Excellent technical document writing
• Knowledge of programming concepts and techniques
• Knowledge of MS Windows/Servers and the MS Office products

 Soft Skills

• Attention to detail
• Problem solving
• Analytical
• Self-management
• Adaptability
• Stress tolerance
• Judgement
• Team work
• Time Management

 Main Duties & Responsibilities:

• Monitor and evaluate internal quality control processes.
• Identifying defects or potential issues and determining ways to resolve
• Recording and reporting issues
• Supporting process improvements throughout the testing and quality assurance processes.
• Identify project specifications and draft and implement a quality assurance plan, audits, procedures, etc.
• Development and implementation of risk-based audit programme to cover all areas of control.
• Identify whether products are functional, reliable and that the final product satisfies required client and user expectations.
• Design and implement and execute test plans.
• Facilitate the testing, quality assurance and control process of products from development to production.
• Identify areas for improvement to enhance the products efficiency.
• Document and communicate test results.
• Quality Control Processes: Evaluate and maintain robust quality control processes to ensure the adherence to established quality standards for software products and applications.
• Software Testing: Conduct thorough and methodical software testing to assess functionality, performance, usability, and other relevant aspects, utilizing both manual and automated testing techniques.
• Defect Identification and Reporting: Identify and meticulously document defects, inconsistencies, and issues encountered during the software testing process, ensuring accurate and comprehensive reporting to facilitate effective resolution.
• Collaboration: Collaborate closely with cross-functional teams, including developers, designers, and project managers, to foster effective communication and understanding of quality requirements, and to ensure seamless integration of quality control activities within the software development lifecycle.
• Continuous Improvement: Continuously evaluate and enhance quality control procedures, tools, and methodologies to optimize efficiency and effectiveness in achieving the desired level of software quality.

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 Employment Specification

• Education & Experience (minimum requirements to perform the job):
• School : Grade 12
• Post School : Diploma/Degree in Electronics
• Job Related : Valid unendorsed Code 08 driver’s license.
• Experience : At least 10 years related
• Knowledgeable : Knowledge of processes and rules together with MIS Electronic
• Toll Collection System, understanding of relevant procedures such as:
• Environmental, health and safety, compliance and good
• housekeeping practices. Proven experience in managing
• hardware installations and upgrades for complex projects

 Required competencies to meet the job outcomes:

• Fluent in English
• Excellent communication skills (written & oral)
• Interpersonal relationship skills
• Knowledge of electronics and wiring
• Understanding of electrical and mechanical implementation standards and best practice
• Excellent problem solving and troubleshooting installation issues and resolving technical challenges effectively.
• Excellent writing and documenting skills
• Excellent electronic installation skills
• Excellent knowledge of electricity
• Excellent computer literacy skills
• Excellent customer service skills

Technical Skill:

•  Expert knowledge of hardware maintenance
•  Excellent fault-finding skills.
• Strong knowledge of toll system applications or similar complex software projects will be advantageous.
• Strong technical knowledge of hardware components and cabling infrastructure
• Planning and organising skills with the ability to prioritize tasks and manage multiple projects simultaneously
• Advance computer literacy skills

 Soft skills

• Attention to detail.
• Communication
• Conflict management
• Self-management
• Adaptability
• Stress tolerance
• Judgement
• Decision making
• Planning
• Performance management
• Customer relations
• Teamwork

 Physical Demands & Work environment:

• The daily physical demands are those required to work on the route, inside, outside and on top of buildings/ ladders.
• Extensive travelling and be on standby for emergencies.
• Ability to work in tunnels underground.
• Ability to work at heights.
• The work environment characteristics are those encountered on a typical highway and at the toll road environment, as well as at office buildings.
• The work is performed inside and outside buildings.

Essential Duties and Responsibilities

• Manage and supervise the installation and upgrade of hardware components for toll system projects, ensuring timely completion and adherence to project specifications.
• Collaborate and manage installation teams and/or subcontractors both on site and remotely to ensure efficient coordination of installation activities, providing guidance, support, and technical expertise as needed.
• Develop detailed project plans and schedules for hardware installations, considering resource availability, project priorities, and client requirements.
• Identify and resolve hardware installation issues and technical challenges in collaboration with subcontractors, ensuring minimal disruption to project timelines.
• Liaising customers to ensure successful completion of installations.
• Ensuring installation processes are followed, documented, and updated.
• Ensuring compliance with regulatory and security requirements
• Providing technical support
• Ensure installations are completed on time and to specifications.
• Organising and directing installation teams
• Configuration of installation packages
• Ensure commissioning of systems within project budget limits
• Ensure all health, safety and security policies and procedures are always followed.
• Ensure that the company complies with contractual obligations.
• Maintain networks and relationships with stakeholders (internal/external) to effectively deliver technical advice and meet expectation.
• Plan activities and manage performance of subordinates.
• Compile and submit ad hoc reports as required by management.
• High level system/product hardware support
• Evaluate and improve maintenance processes and systems.
• Liaison and resolving of system problems with third party suppliers/contractors.
• Maintain subject matter expertise and maintain knowledge on all new and upcoming technologies.
• Evaluate all system practices and recommend improvements and modifications to all systems to reduce cost.
• Facilitate the preparation and present project status reports and contractual monthly reports from technicians to management and stakeholders.
• Manage quality and quantity of employee productivity.
• Ensure adherence to company policies and procedures.
• Guide and support less experienced staff
• Manage and control leave and standby duties for staff

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BACK OFFICE / ADMIN POST

• General Accounts queries
• Patient accounts reconciliations – when medical aid short paid, become patient liability
• Collections (medical aids and patients) joint duty with Cynthia – with Van Rhyns Attorneys
• Month end processing – Med-E-Mass: Printing reports / Roll over. This done usually on the 1st day of the new month.
• Month end processing – Debtors Control
• Month end Profitability and cash flow reporting – Excel spreadsheet
• Day End excel processing
• Rate, tariff and Nappi code additions and changes as per medical aids
• Doctors Salaries checking / calculations with Lynn (VIP Payroll)
• Doctors room charges processing at request of Lynn (only when needed by her- A/L) - Excel spreadsheet
• To be able to work on MedEMass program
• To be able to work on Excel
• To assist with Power Point presentations
• To do basic accounting & recons
• Petty Cash
• Balance Remittances from medical aids

• Accounts Administrator
• Medimass
• Elixer
• Vericlaim
• Remittance 
• Recons
• Debtors
• Creditors
• Medical Background

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QUALIFICATION & EXPERIENCE

• Essential: Grade 12 - Matric or Senior Certificate. Diploma in IT Business Systems
• Advantage: SAP SuccessFactors Certification
• Essential: Minimum of 1 – 2 years relevant experience in similar role.
• Advantage: Previous experience working on the SuccessFactors system.
•  Provide assistance in supporting and maintaining the integrity and reliability of the HR Systems and Masterdata through upkeep, audits and reporting

ROLES & RESPONSIBILITIES

HR Information System Support:

• Assist with HR system audits to ensure reliability and integrity of the business Masterdata.
• Assist with and resolve HRIS user’s issues and queries using appropriate channels.
• Provide technical support, troubleshooting, and guidance to Employee Central users.
• Support the implementation and maintenance of various HR modules and other related systems projects that are assigned.
• Participates in team projects that are directly associated with EC or other HRIS Systems.

Research & Administration:

• Ensure consistent digital filing of all HRIS related paperwork & heat tickets requests.
•  Assist with identifying best practice research and present recommendation to improve reporting & analytics.
• Assist in drafting and developing documentation and training on HRIS system and processes.

Reporting:

• Support HR reporting needs by creating and running custom and scheduled reports.
• Assist with HRIS analytics reporting for the Group when required.