Systems (Hardware) Installation Manager - (Centurion) at SWIFT

 Employment Specification

• Education & Experience (minimum requirements to perform the job):
• School : Grade 12
• Post School : Diploma/Degree in Electronics
• Job Related : Valid unendorsed Code 08 driver’s license.
• Experience : At least 10 years related
• Knowledgeable : Knowledge of processes and rules together with MIS Electronic
• Toll Collection System, understanding of relevant procedures such as:
• Environmental, health and safety, compliance and good
• housekeeping practices. Proven experience in managing
• hardware installations and upgrades for complex projects

 Required competencies to meet the job outcomes:

• Fluent in English
• Excellent communication skills (written & oral)
• Interpersonal relationship skills
• Knowledge of electronics and wiring
• Understanding of electrical and mechanical implementation standards and best practice
• Excellent problem solving and troubleshooting installation issues and resolving technical challenges effectively.
• Excellent writing and documenting skills
• Excellent electronic installation skills
• Excellent knowledge of electricity
• Excellent computer literacy skills
• Excellent customer service skills

Technical Skill:

•  Expert knowledge of hardware maintenance
•  Excellent fault-finding skills.
• Strong knowledge of toll system applications or similar complex software projects will be advantageous.
• Strong technical knowledge of hardware components and cabling infrastructure
• Planning and organising skills with the ability to prioritize tasks and manage multiple projects simultaneously
• Advance computer literacy skills

 Soft skills

• Attention to detail.
• Communication
• Conflict management
• Self-management
• Adaptability
• Stress tolerance
• Judgement
• Decision making
• Planning
• Performance management
• Customer relations
• Teamwork

 Physical Demands & Work environment:

• The daily physical demands are those required to work on the route, inside, outside and on top of buildings/ ladders.
• Extensive travelling and be on standby for emergencies.
• Ability to work in tunnels underground.
• Ability to work at heights.
• The work environment characteristics are those encountered on a typical highway and at the toll road environment, as well as at office buildings.
• The work is performed inside and outside buildings.

Essential Duties and Responsibilities

• Manage and supervise the installation and upgrade of hardware components for toll system projects, ensuring timely completion and adherence to project specifications.
• Collaborate and manage installation teams and/or subcontractors both on site and remotely to ensure efficient coordination of installation activities, providing guidance, support, and technical expertise as needed.
• Develop detailed project plans and schedules for hardware installations, considering resource availability, project priorities, and client requirements.
• Identify and resolve hardware installation issues and technical challenges in collaboration with subcontractors, ensuring minimal disruption to project timelines.
• Liaising customers to ensure successful completion of installations.
• Ensuring installation processes are followed, documented, and updated.
• Ensuring compliance with regulatory and security requirements
• Providing technical support
• Ensure installations are completed on time and to specifications.
• Organising and directing installation teams
• Configuration of installation packages
• Ensure commissioning of systems within project budget limits
• Ensure all health, safety and security policies and procedures are always followed.
• Ensure that the company complies with contractual obligations.
• Maintain networks and relationships with stakeholders (internal/external) to effectively deliver technical advice and meet expectation.
• Plan activities and manage performance of subordinates.
• Compile and submit ad hoc reports as required by management.
• High level system/product hardware support
• Evaluate and improve maintenance processes and systems.
• Liaison and resolving of system problems with third party suppliers/contractors.
• Maintain subject matter expertise and maintain knowledge on all new and upcoming technologies.
• Evaluate all system practices and recommend improvements and modifications to all systems to reduce cost.
• Facilitate the preparation and present project status reports and contractual monthly reports from technicians to management and stakeholders.
• Manage quality and quantity of employee productivity.
• Ensure adherence to company policies and procedures.
• Guide and support less experienced staff
• Manage and control leave and standby duties for staff