Senior Sales Administrator - Bryanston at SWIFT

Matric

• Tertiary qualification will be an added advantage.
• 2-5 years’ experience in ICT related position / industry (essential)
• Good MS Excel, Word
• IT Sales or ICT sales would be a huge benefit
• Must have worked in the IT or ICT field as a consultant and/or Sales Consultant
• Excellent communication (verbal and written) skills
• Ability to work in a high-pressured and fast paced environment
• Ability to meet deadlines and work overtime when required
• Team player
• Ability to build strong ethical relationships with all stakeholders
• Professional phone manner
• Strong sense of accountability
• Process orientated
• Task and time management skills
• High attention to detail

Product admin support functions:

• General support and assistance to product manager including but not limited to:
• Drafting business cases
• Management of product changes
• Collating data and managing email campaigns
• Weekly reporting on internal product related projects
• Preparing proposals
• Dispatching of tickets to correct resources to assist with product onboarding.
• Maintaining contacts database for email campaigns
• Managing internal and external communication for product changes, including price changes
• Weekly progress reports on product onboarding

Sales administration functions: 

• Sales team assistance with regards to the following functions when requested via the dispatching portal:
• Creation of company prospect record
• Running feasibilities for connectivity
• MSA Creation and onboarding email for new customers
• Proposal assistance for basic solutions deemed “basic”.
• Supplier ticket creation and follow ups
• Opportunity Conversion and Management
• Ensuring checklist is met by account manager handover
• Formatting the product code line items as per process defined in the naming convention document 
• Creation/attachment of config files as per naming convention document
• Creation of supplier tickets and follow up
• Sending of required product documentation to the client
• All client communication necessary to achieve sales order conversion
• Escalations where required for assistance
• Prepping the opportunity as per the timelines provided
• Ensure opportunity is processed as per stipulated guidelines
• Accurate and timeous processing of client cancellations and service re-alignments
• Dispatching of tickets from the sales board to the correct resources when needed
• Back up support to other administrators when on leave