Welcome to PEP! PEP is Africa’s largest single brand retailer operating around 1800 stores in Southern Africa. As well as clothing and footwear, PEP sells homeware, FMCG, cellular and airtime products and also offers a range of other services such as cash-backs, Capfin (for loans), funeral policies, cross-border money transfers, selected bill payments, Fla...
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Control Room Technical Support: Security Systems (Northern Suburbs (Cape)
Ensures that the Pep stores security systems in the stores are functioning optimally and are maintained to set standards.
Monitoring of store security systems of Pep in the central inhouse control room. Timely response and reporting of incidents within the Pep store environment. Ensures that the Pep stores security systems are functioning optimally and are maintained to set standards. Where applicable set up and link to a central inhouse control room to address criminal activity incidents within the store environment in order to decrease losses for Pep.
KEY RESPONSIBILITIES:
Monitoring of all security systems of PEP
Assisting alarm and CCTV technicians with remote support on alarms and CCTV systems
Add/change alarm and safe pin codes
Administration of “in store” safe requirements
Fail to close monitoring
Fail to open monitoring
Updating of department technical tracker sheet
Create work orders on issues not resolved
Escalation of technical issues as and when required
Auditing of store alarm and cctv programming and setup
Conducting basic technical assistance on all store related alarm and CCTV issues
Managing relevant technical WhatsApp groups
Requirements
JOB INCUMBENT REQUIREMENTS:
Grade 12
PSIRA Grade B
3-5 years experience in a security, technical environment
Experience working with Patriot Monitoring Software (or similar monitoring software)
Knowledge of Texecom alarm systems working with back end solutions (Wintex, Maintex)
Knowledge of Hikvision systems back end solutions. Remote system programming and monitoring
Knowledge of Networks and IT (will be an advantage)
Gmail
Yahoomail