Controller: Credit Customer Query Resolution at Capitec Bank

Purpose Statement

• To minimise losses for the Business by ensuring that debtors pay their accounts timeously. 
  • Maintain the integrity and compliance of the collections process, by controlling the recovery of outstanding debtors via debit order or manual payments. 
  • Interact directly with customers on queries raised and to liaise with suppliers as appropriate to resolve all equipment and service-related issues.

Experience

Minimum:

• 5 years credit control and reconciliation experience required

Ideal:

• Business bank collection experience 
• Excel, pivot, graph 
• Analytics 
• Understanding financials (income statement, invoice balance sheet

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Credit Management or Finance

Knowledge

Minimum:

• Principles of customer service
• Good understanding and knowledge of the accounting principle.
• Sound understanding of rental finance and related products
• Understanding of the Office Automation environments
• Basis understanding of Financial statements
• Computer literacy – intermediate level of proficiency on Word and Excel.

Ideal:

• Business bank collection experience 
• Excel, pivot, graph 
• Analytics 
• Understanding financials (income statement, invoice balance sheet

Skills

• Attention to Detail
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills
• Planning, organising and coordination skills