COO Business Manager at Absa Group Limited (Absa)

Job Summary

• To assist the COO and BU Head in fulfilling function specific business responsibilities. This
• Includes, MIS Reporting, Business Project Implementation, Strategy Implementation and all other Operational issues raised with the Head.
• To support the Head of Function and Senior Business Manager with implementing the strategy for the sub-Function. The Business Manager also has responsibility for monitoring functional resource spend, monitoring Transformation Plans, monitoring Hiring Plans, play an advisory role to the Head of the Sub-Function on approaching, developing and implementing initiatives within the Function.

Job Description

Accountability: Business & Operational Management

• Oversee the management of the BU to ensure smooth operations and that resources are available and operating effectively
• Attend a multitude of forums, project and management meetings to stay up to date with the Group’s operational conditions and provide early warning to the Head of Operations and Senior Business Manager of any probable issues and proposed solutions
• Evaluate, resolve and execute on all operational issues that may arise, in a timely and sustainable manner to prevent escalation to senior management and stakeholders
• Distribute issues to the correct level of operational management for resolution by identifying issue at hand and delegating to relevant team
• Act as initial point of entry for escalated queries and for queries from other external stakeholders and attend to queries or relaying the query to appropriate individuals when falling outside scope
• Redistribute the resolution or respond directly to the stakeholders where appropriate and assist with sustainable resolution of operational matters
• Take personal accountability for resolving issues lodged and identify opportunities for process improvement within the Function and sub-Functions
• Interface with the sub-Functions’ Senior Management team to understand the operating environment and to assist them to prioritise focus areas
• Continuously monitor the overall Business Performance (Finance, Risk, Compliance, Change, HR, Cost) of the sub-function and flag any possible deviations to the Senior Business Manager. Recommend actions for resolution or remediation and track resolutions in a timely manner
• Work with the HR business partner, sub-function management and line managers to coordinate the execution of performance reviews, the annual Pay round process and the Talent Management process, ensuring that appropriate preparation is done prior to formal reviews with the sub-Functional head
• Plan and execute large events for the sub-Function under the guidance of the Senior Business Manager

Accountability: Advisory Support

• Work closely with the Senior Business Manager and Head of Operations to identify potential problems that might arise in the Function and sub-functions, both operational and non-operational, and recommend and assist with the resolution and remediation of issues that may arise as a result
• Continuously monitor the overall financial effectiveness of the sub-function including the detailed budgets together with the Senior Business Manager and Head of Operations
• Develop good working relationships with all areas of the Bank
• Responsible for efficient and effective workflow in own portfolio, proactively seeking to maximise productivity and continually acting upon opportunities for process and system improvements
• Provide support to the Senior Business Manager to periodically review the operational plans put in place in the sub-Function to ensure that continued focus is maintained on key deliverables
• Ensure the successful end to end execution and delivery of all operational deliverables and initiatives that contributes towards the realisation of the Functions’ strategy

Accountability: Stakeholder Management

• Establish and manage relationships with both internal and external sources of information/industry role players and clients in order to source relevant information.
• Build and maintain relationships with both internal and external role players e.g., Research Forums conferences.
• Build relationships with colleagues in Absa to share information/ideas.

Role / Person Specification

Education and Experience Required

• B-degree in Finance / Commerce or B. Degree in Business Administration or equivalent qualification
• 3-5 Years’ experience in Financial Services Industry

Knowledge & Skills: 

• Business Project Implementation
• Strategic Implementation
• Finance
• Communication
• Analytical Level
• Co-ordinating
• Networking
• Innovative and creative thinking
• Ability to build relationship with stakeholders
• Multitasking

Competencies: 

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Closing Date: 25th, March 2022