Corporate Account Manager at Nedbank

Job Purpose

• To cultivate and deepen relationships with Corporate Card clients, enhancing their overall experience with Card Payment Solutions, and thereby driving growth in Nedbank’s revenue and market share.

Job Responsibilities

• Identify sales opportunities by engaging with clients to understand the financial profiles and Corporate Card needs of their employees and other key stakeholders
• Recommend solutions for identified needs by analysing the information and matching it to bank offerings; and present solutions to the client by following Nedbank corporate and retail standards.
• Draw up account management and implementation plan by negotiating with client and internal stakeholders to set checkpoints and roll outs for the year calendar; that will suit the business needs and environment.
• Obtain buy-in for initiatives from clients by presenting solutions.
• Build awareness of Nedbank Corporate Card offerings by organising and engaging in appropriate activities such as training programmes and presentations, using various communication channels.
• Build relationships between client and key Nedbank stakeholders (Product, Rewards, Sales, Credit, Servicing) by inviting the relevant team to presentations and activities with the client.
• Monitor key metrics such as spend, attrition, impairments, profitability, share of wallet, market share - actual against target; by using MIS information and take corrective action/make recommendations where indicated.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure accurate information and feedback is provided to stakeholders in weekly and monthly reporting.
• Plan and execute periodic client reviews by organising key accounts into regions and identifying appropriate contact methods and cadence.
• Identify  and engage with key individuals in the client organisation through consultation and building credibility as a trust advisor.
• Maintain regular contact with clients using a range of communication media in addition to visits; such as telephone calls and virtual meetings.

Type of Exposure

• Checking accuracy of reports
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Sharing information in different ways to increase stakeholders understanding
• Generating revenue and tracking revenue stats
• Working in a fast-paced environment
• Making presentations to groups at all levels
• Working in a team
• Working with spread sheets

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma or Degree at NQF 5 or 6 in a financial or business field.

Minimum Experience Level

• 3 years experience in Nedbank, and build and manitain strong client relationship.
• Must have experience in engaging with clients to represent the brand and generate revenue and experience in making presentations. 

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Presentations
• Cluster Specific Operational Knowledge
• Business terms and definitions

Behavioural Competencies

• Adaptability
• Continuous Learning
• Customer Focus
• Delivering High-Impact Presentations
• Building partnerships
• Building Trusting Relationships
• Planning and Organizing