Fresh Jobs at Nedbank

Job Purpose

• To drive the acquisition, retention, and growth of off-balance sheet cash and liquidity management solutions (unit trusts) by delivering exceptional client service, identifying sales opportunities, and supporting the strategic objectives of the Cash Solutions business. The role contributes to Nedbank’s ambition of being the most admired bank by offering innovative, client-centric solutions that complement the broader Nedgroup Investments and Nedbank Group offerings.

Job Responsibilities

• Identify and pursue new business opportunities across multiple channels.
• Convert leads into active clients through compelling solutioning and relationship building.
• Achieve individual and team sales targets for assets under management.
• Deliver world-class service to clients, ensuring satisfaction and long-term retention.
• Act as a trusted advisor, understanding client needs and tailoring solutions accordingly.
• Maintain regular engagement with clients to ensure relevance and responsiveness.
• Demonstrate deep understanding of cash and liquidity products.
• Collaborate with internal teams to develop and refine offerings that balance yield, credit quality, and client needs.
• Stay informed on market trends and competitor offerings.
• Identify cross-selling opportunities within Nedgroup Investments and the broader Nedbank Group.
• Work closely with internal stakeholders to deliver integrated solutions.
• Ensure adherence to regulatory requirements and internal governance standards.
• Maintain accurate records and documentation in line with compliance protocols.
• Support a high-performance culture by sharing knowledge, mentoring junior team members, and contributing to team goals.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Embrace innovation and continuous improvement in sales practices and client engagement.
• Key Performance Indicators
• Growth in assets under management
• New client acquisition and conversion rates
• Client retention and satisfaction scores
• Achievement of individual and team sales targets
• Compliance and risk adherence
• Contribution to cross-selling initiatives

People Specification

• We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic.  Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
• High standard of personal presentation.
• Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
• Ability to deal with people both within the organisation and external customers

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor’s degree in Finance, Economics, Business, or related field

Minimum Experience Level

• Treasury Management Diploma or relevant financial certification
• 5–8 years’ experience in financial services, banking, or investment management
• Proven track record in sales and client relationship management within a cash or liquidity solutions environment

Technical / Professional Knowledge

• Business administration and management
• Business terms and definitions
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Nedbank policies and procedures
• Organisational behaviour theory
• Relevant regulatory knowledge
• Management information and reporting principles, tools and mechanisms
• Human Resource Policies And Practices

Behavioural Competencies

• Initiating Action
• Building the Sales Team
• Coaching the Sales Team
• High-Impact Communication
• Driving Successful Customer Engagements
• Aligning and Executing Sales Strategy

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Job Purpose

• To cultivate and deepen relationships with Corporate Card clients, enhancing their overall experience with Card Payment Solutions, and thereby driving growth in Nedbank’s revenue and market share.

Job Responsibilities

• Identify sales opportunities by engaging with clients to understand the financial profiles and Corporate Card needs of their employees and other key stakeholders
• Recommend solutions for identified needs by analysing the information and matching it to bank offerings; and present solutions to the client by following Nedbank corporate and retail standards.
• Draw up account management and implementation plan by negotiating with client and internal stakeholders to set checkpoints and roll outs for the year calendar; that will suit the business needs and environment.
• Obtain buy-in for initiatives from clients by presenting solutions.
• Build awareness of Nedbank Corporate Card offerings by organising and engaging in appropriate activities such as training programmes and presentations, using various communication channels.
• Build relationships between client and key Nedbank stakeholders (Product, Rewards, Sales, Credit, Servicing) by inviting the relevant team to presentations and activities with the client.
• Monitor key metrics such as spend, attrition, impairments, profitability, share of wallet, market share - actual against target; by using MIS information and take corrective action/make recommendations where indicated.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure accurate information and feedback is provided to stakeholders in weekly and monthly reporting.
• Plan and execute periodic client reviews by organising key accounts into regions and identifying appropriate contact methods and cadence.
• Identify  and engage with key individuals in the client organisation through consultation and building credibility as a trust advisor.
• Maintain regular contact with clients using a range of communication media in addition to visits; such as telephone calls and virtual meetings.

Type of Exposure

• Checking accuracy of reports
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Sharing information in different ways to increase stakeholders understanding
• Generating revenue and tracking revenue stats
• Working in a fast-paced environment
• Making presentations to groups at all levels
• Working in a team
• Working with spread sheets

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma or Degree at NQF 5 or 6 in a financial or business field.

Minimum Experience Level

• 3 years experience in Nedbank, and build and manitain strong client relationship.
• Must have experience in engaging with clients to represent the brand and generate revenue and experience in making presentations. 

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Presentations
• Cluster Specific Operational Knowledge
• Business terms and definitions

Behavioural Competencies

• Adaptability
• Continuous Learning
• Customer Focus
• Delivering High-Impact Presentations
• Building partnerships
• Building Trusting Relationships
• Planning and Organizing

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities
Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

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Job Purpose

• To lead, develop and evolve client centred value propositions to maintain strong coverage of the target segments to achieve Nedbank's strategic objectives. The role requires an individual with extensive experience, expertise and technical skill and understanding of Financial Services and Liquidity Management. This requires an individual that is enable to define, socialise and execute strategy, ensuring it translates into exponential client and revenue growth. The ideal candidate should be a thought leader with the ability to navigate multiple disciplines and decisions within a shifting, uncertain and at times ambiguous landscape.

Job Responsibilities

• Achieve agreed financial objectives by driving sustainable growth and performance of Nedbank Investment product solutions.
• Develop a strategic and action plan to operationalise and implement how Nedbank will compete in market, how market share will be gained and what factors will give Nedbank a competitive capability and advantage within the Investment portfolio.
• Remain competitively positioned by proactively monitoring and responding to competitor activities and legislative requirements through proactive market research, benchmarking of industry best practices and legislative research.
• Meet business objectives by communicating and actioning insights for competitive advantage using integrated reports and analytics.
• Meet financial objectives by leading and supporting the organisational budgeting process and overseeing reporting and monitoring of organisational and functional business unit performance.
• Achieve excellence in strategy execution by integrating people, processes, management, systems, measurements and rewards.
• Create organisational alignment and collaboration with other business areas within the Cluster and Cross-Cluster to drive common achievement of the Nedbank strategy and objectives.
• Manage the overall quality and performance of the portfolio, as well as all aspects of portfolio administration.
• Develop and lead profitable product solutions that grow Investment Products market share and brand presence.
• Manage liquidity and deposit growth by managing co-ordinating pricing, marketing, distribution and margin management.
• Market awareness of the changing trends in investment solutions along with changing clients' needs.
• Exploring potential new opportunities based on how our products compare in the market and their profitability.
• Lead the implementation of new products and services from Incubation to Commercialisation and Scale.
• Explore the value and feasibility of new potential products and services.
• Define portfolio execution processes, planning and implementation, and ensuring consistency of delivery standards.
• Translate strategy into execution, playing a leadership role in guiding the team through the Agile delivery methodology.
• Work closely across the organisation, such as Client experience, segment, channel, Digital, marketing, finance, operations, risk, legal, etc.
• Drive the operationalisation of products and services needed, minimizing organisational complexity and cost to serve.
• Manage team effectively and efficiently across the HR value chain including recruitment, performance management, retention of critical staff, succession planning and coaching and talent management.
• Achieve risk management, governance and compliance requirements by ensuring adherence to agreed processes and policies.
• Mitigate risk by implementing non-financial and financial controls.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Any Relevant Degree with Honour’s/Masters Degree

Minimum Experience Level

• 7-10 years Senior Management experience in managing a team within Banking or Financial Services.

Technical / Professional Knowledge

• Digital Knowledge
• Payments Knowledge
• IT Technical Knowledge
• Financial Principles
• Client Experience
• Leadership and Communication
• Strategic Planning and Execution
• Governance, Risks and Controls
• Business Acumen
• Product Development and Life Cycle

Type of Exposure

• Working with a group to identify alternative solutions to work situations
• Implementing actions to improve the organisational culture
• Building and maintaining effective relationships with internal and external clients and vendors
• Implementing and managing strategies to achieve business area objectives
• Representing the company in Industry related forums
• Displaying high level of ethics, integrity and confidentiality
• Consolidate data from various sources and identify/interpret trends
• Formulating and implementing communication strategies to cascade functional strategies
• Negotiating a major deal/contract
• Providing input into strategy formulation

Technical / Professional Knowledge

• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Organisational behaviour theory
• Principles of project management
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Building Partnerships
• Communication
• Customer Focus
• Decision Making
• Continuous Improvement
• Guiding Sales Opportunities

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Job Purpose

• To lead a team responsible for the management and analysis of all financial activities; make recommendations in line with Nedbank CIB strategy to enable the business to make informed financial decisions

Job Responsibilities

• End to end financial responsibility of a specific product line in Transactional Services
• The HOF will be responsible to manage the validity, accuracy, and completeness of the financials for the product.
• Tracking p and l of the product daily and reporting to the daily p and l CIB tracker
• Manage the processing and reporting of month end, quarter end, half year and year end to stakeholders in business, the CFO TS and group finance.
• Review and analyse ratios relevant to profitability and return for the product. 
• Provide insight on key drivers of profitability and returns.
• Robust understanding of the revenue drivers for the product and monthly review and reporting on validity, accuracy and completement of the expenses
• Robust understanding of the expense drivers for the product and monthly review and reporting on validity, accuracy and completement of the expenses
• Robust understanding of the capital drivers for the product and monthly review and reporting on validity, accuracy and completement of the expenses
• Ongoing collaboration with business on cost saving initiatives, set up and agree measurement targets for cost savings.  Track and report on a monthly basis.
• Ensure that all products are reporting in line with International Financial reporting standards.
• Manage daily activities to ensure accuracy and completeness of financials.
• Conduct business-related activities prior to month-end to ensure the correctness of financial results.
• Track ongoing financial performance by analysing month-end results and reporting to business and the Group.
• Enable financial performance against targets by identifying deviations and recommending corrective action or providing justification.
• Ensure business continuity by having processes and systems in place to support all activities.
• Meet internal customer requirements to ensure adherence to service level agreements.
• Build and maintain relationships with internal and external stakeholders through regular engagement.
• Participate in internal and external forums and committees to share and acquire understanding of factors influencing the business and the Group.
• Engage and co-ordinate with the business to translate business strategy into approved financial plans and targets in line with Group and regulatory requirements.
• Ensure compliance by managing adherence to Group Risk and Compliance policies and regulatory requirements.
• Mitigate financial risk by staying abreast of and aligning to changes in accounting standards, policies and regulatory requirements.

Plan, co-ordinate and manage team to achieve deliverables.

• Enhance productivity by identifying, implementing and supporting process improvements.
• Meet business objectives by making timeous and informed decisions.
• Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy and are measured on delivery against these.
• Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and taking appropriate corrective action where required.
• Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
• Drive to execute own and direct reports planned development by attending learning, seeking coaching or other industry or technical learning events and opportunities.
• Maintain a capable high performing team by identifying a  talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
• Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
• Ensure transformational targets are met through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list for department.
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives.
• Deliver a world class service through others by ensuring a client centric culture through required interventions.
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes

Essential Qualifications

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Chartered Accountant

Minimum Experience Level

• 7 years financial management in financial services sector and 5 years managing others.

Technical / Professional Knowledge

• Business administration and management
• Client service management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management

Behavioural Competencies

• Building Partnerships
• Communication
• Building talent
• Guiding Team Success
• Continuous Improvement
• Building partnerships
• Driving for Results