Corporate Communications Manager at DigiOutsource

What you’ll be doing

As part of your role, your responsibilities will include:

Communications & Events

• Manage and schedule communications requests from local and global teams, ensuring messages are launched on time
• Writing concise and compelling communications for a variety of formats and audiences, including staff emails, intranet articles, business presentations and talking points, change communications, social posts and speeches
• Drive employee engagement through innovative and compelling storytelling, campaigns and initiatives that bring to life our vision, strategy, values and EVP
• Manage internal comms channels to ensure the right people get the right information at the right time in the right way
• Build and foster excellent working relationships across business functions to understand requirements and ensure employees are engaged across multiple disciplines and departments
• Support change management initiatives by providing clear, concise, and timely communication

Strategy and evaluation

• Develop and implement internal communication strategies and plans
• Collaborate with other internal communications teams across the Group, at times leading on global campaigns 
• Monitor and measure the effectiveness of internal communications, using feedback to refine strategies and improve engagement
• Manage and deliver monthly reporting

Events and Corporate Social Investment

• Oversee the planning and execution of in-country and global internal events, including Townhalls and large-scale company announcements, providing content creation and messaging support
• Lead on sourcing and liaising with vendors, ensuring quality remains to a high standard
• Track expenses manage the team budget
• Lead the CSI Committee and represent the business in all community outreach initiatives. Conceptualising and executing all fundraising and community participation campaigns is a key part of this role.

People Management

• Lead the day-to-day operations of the Corporate Communications team, providing guidance and direction to ensure that they are effectively delivering the required outputs
• Promote a positive team environment that focuses on people development and talent management
• Drive team development and growth via coaching, upskilling and regular feedback by providing tools and resources to transfer business skills and knowledge
• This job description is not intended to be an exhaustive list of responsibilities.
• You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Bachelor’s degree (NQF7) in Marketing
• Proven track record of working in the internal communications space in a fast-paced business
• Solid experience in developing and implementing strategic communication plans
• Excellent written communication and editing skills
• Strong attention to detail and focus on quality and excellence
• Strong interpersonal and relationship building skills with experience of advising and influencing people at all levels of seniority
• A natural storyteller with a creative flair, able to articulate complex ideas in an engaging manner
• Creative mindset with the ability to produce engaging content, think outside the box and contribute fresh ideas
• Solid experience managing digital platforms and tools, including SharePoint, Microsoft Suite applications, LinkedIn and email distribution tools
• Tech-savvy with an interest in discovering and implementing new and improved approaches (strategies, channels, or other deliverables)
• Exceptional organisation skills, with the ability to manage multiple projects, prioritise effectively, and meet deadlines
• Proven ability to liaise with external agencies and oversee the production of communication materials and resources
• Experience in producing digital content, including videos and podcasts
• Team player with self-starting capabilities who can work in groups or alone to drive results
• Willing to work, on occasion, outside of normal workings hours to support the wider team’s objectives or delivery of events
• Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Certificate / Diploma in Advertising
• Proven marketing experience
• Design and Multimedia
• Graphic design software

Our values are non-negotiables

• Our culture is underpinned by core values that are linked to key behavioural competencies.

Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Communication
• Adaptability
• Decision Making
• Problem solving
• Innovation
• Leadership

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• We’re dedicated to your supergrowth.
• Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed.
• Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.

Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

• Free Daily Meal
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Employee Assistance Programme
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy