Corporate Communications Specialist at FNB South Africa

Job Description

• Manage the development of integrated, innovative communications plans including customer communications journey/strategy
• Prepare, write and edit material for external publication
• Edit and proofread internal staff communications, including product guides and material from the Learning and Development team

Job Purpose:

• The Corporate Communications Specialist is responsible for developing, managing, and delivering clear, customer-focused communication across multiple channels.
• This role ensures consistent messaging and high-quality content that informs, educates, and engages customers in line with the organisation’s communication strategy, tone, and brand voice.

Are you someone who can:

Customer Communication

• Plan, write, and deliver customer communication for various platforms, including email, SMS, and app notifications.
• Translate complex product or policy information into simple, customer-friendly language that enhances understanding and builds trust.
• Ensure all messaging reflects the organisation’s tone of voice, regulatory requirements, and brand standards.
• Updating of new and/or existing Policy documents. This includes templates and Terms and Conditions.  
• Ensure that there is no ambiguity and that all Policy documents are easy to understand.
• Ensure soundness and correctness by following proper sign-off procedures (Ops Design, Product Owners, GLC, Reinsurer if the product requires).
• Review and proofread all customer-facing material for clarity, consistency, and accuracy before release.
• Comply with governance in terms of legislative and audit requirements.
• Ensure the drafting, updating and sign-off of Communication Plans in accordance with the Communications Standard

Content Strategy & Collaboration

• Work closely with product, marketing, customer experience, compliance, and design teams to ensure communication supports customer journeys and business priorities.
• Support the development of content frameworks, templates, and messaging guides to promote consistency across touchpoints.
• Track and measure communication effectiveness through feedback, engagement data, and campaign insights to drive continuous improvement.

You will be an ideal candidate if you have:

• Bachelor’s degree in communications, Marketing, Journalism, or a related field.
• 3–5 years’ experience in corporate or customer communication, content writing, or marketing (financial services experience an advantage).
• Strong writing, editing, and proofreading skills across digital and print formats.

Skills & Competencies

• Exceptional written and verbal communication skills with strong attention to detail.
• Ability to simplify complex information for diverse audiences.
• Experience writing for various channels (e.g., digital platforms, direct customer messaging, and campaigns).
• Organised and able to manage multiple priorities and deadlines.
• Collaborative approach with strong stakeholder management skills.
• Commitment to delivering quality, customer-focused communication.

Personal Attributes

• Proactive, curious, and adaptable
• Creative thinker with strong problem-solving ability
• Team player with a positive attitude and growth mindset
• Confident and resilient under pressure

End Date: November 21, 2025