Corporate Governance Insurance Administrator at Hire Resolve

Job Description

• A leading insurance-focused organisation is seeking a highly experienced Corporate Governance Insurance Administrator to oversee and manage insurance operations across a diverse group of entities. This role is critical in ensuring appropriate, cost-effective insurance cover, effective claims management, regulatory compliance, and strong governance support. The successful candidate will act as the central liaison between internal stakeholders, directors, resort management teams, and external insurance brokers, contributing to the protection of the organisation’s financial and operational integrity.

Responsibilities

• Evaluate, maintain, and update asset registers across all entities and resorts
• Recommend appropriate insurance placements and coverage adjustments
• Negotiate premiums, excesses, and policy terms with insurers and brokers
• Maintain photo libraries and supporting documentation for insured assets
• Manage insurance claims from first notification to final settlement
• Handle small-loss, large-loss, liability, and business interruption claims
• Coordinate with attorneys on third-party liability matters
• Manage major-loss claims including fires, storm damage, theft, and business interruption
• Liaise with insurers, brokers, assessors, attorneys, and service providers
• Submit claim forms and ensure all supporting documentation is complete and accurate
• Track claim progress, settlements, and maintain electronic claims records
• Compile and provide weekly claims status and history reports
• Conduct monthly reviews of policy schedules against asset registers
• Coordinate and manage annual insurance renewals
• Negotiate improved renewal terms and conditions where possible
• Ensure all policy amendments are approved, documented, and communicated
• Verify compliance with insurer requirements, warranties, and deadlines
• Compare policies from multiple insurers and provide clear coverage recommendations
• Monitor and enforce POPIA compliance across relevant departments
• Maintain and update SOPs, manuals, and process flow documentation
• Ensure adherence to statutory requirements and internal governance standards
• Prepare quarterly insurance and risk reports
• Compile insurance documentation for ASM and Directors’ meetings
• Present insurance summaries, valuations, and renewal comparisons
• Arrange and facilitate insurance training for new administrators
• Update insurance SOPs and manuals for resort managers
• Act as the central point of contact for insurance-related queries and guidance
• Perform additional insurance-related duties as required by managemen

Requirements

• Minimum of 5 years’ commercial short-term insurance experience with a strong focus on claims management
• 3 to 5 years’ experience within the Hospitality and Tourism sector (essential)
• Regulatory qualification equivalent to RE5
• Certificate of Proficiency (CoP), NQF Level 4, FAIS compliant
• Higher Certificate in Short-Term Insurance, NQF Level 5
• CPD compliant in line with regulatory requirements
• Strong knowledge of commercial insurance policies and claims processes
• Advanced proficiency in Microsoft Excel, Word, and Outlook
• Experience working with insurance and task management systems
• Excellent negotiation, communication, and stakeholder management skills
• High attention to detail with strong analytical ability
• Ability to manage multiple entities, priorities, and deadlines
• High levels of professionalism, discretion, and emotional intelligence