Corporate Manager: Central Reservations at South African National Parks (SANParks)

Description:

The Organisation requires the services of a Corporate Manager: Central Reservations in the Tourism and Marketing Division. This position will be based at Groenkloof National Park, Pretoria.

Requirements:

• Be in possession of an Honours in Business Management, Commerce, Tourism, Marketing or Sales.
• Should have 5 - 8 years of experience in managing sales and reservations in a tourism/relevant environment.
• Should have 5 years at management level.
• Understanding of the responsible tourism strategy.
• Understanding of sales and marketing principles.
• Knowledge of financial reporting frameworks.
• Understanding of the tourism industry and related trends.
• Familiarity with revenue management principles.
• Knowledge of reservations systems.
• Knowledge of customer service.
• Knowledge of people Management.
• Knowledge of policy interpretation.
• Knowledge of strategy and policy formulation.
• Knowledge of communications best practices.
• Business Acumen skills.
• Computer literacy.
• Communication skills (verbal and written).
• Analytical skills and interpersonal skills.
• Financial management skills.
• People management skills.
• Negotiation and selling skills.
• Presentation skills.
• Organisational and relationship management skills

Responsibilities:

• Plan, implement and direct day to day financial accounting functions for corporate.
• Contribute to the review and development of the sale strategy including related SOPs.
• Monitor the implementation of the corporate sales strategy.
• Oversee implementation of corporate and reservations policies and procedures.
• Implement and manage sales revenue targets and incentives.
• Develop, implement, and monitor quality measures in order to improve customer service level.
• Ensure proper utilisation of all related reservations systems (telephone, room seeker, CRM etc.)
• Ensure risk management and internal control systems are monitored and reviewed and appropriate actions are taken.
• Ensure compliance with sound corporate governance and financial management practices and policies.
• Prepare financial reports based on prescribed format.
• Ensure effective utilization of financial resources.
• Ensure a customer-centric service delivery to both internal and external clients.
• Ensure effective communication of, and information sharing on sales and marketing related matters.
• Establish and manage relationships with internal and external stakeholders.
• Provide leadership, ensure development and management of human capital, and effective change management and transformation within the division.
• Mentor and coaches staff.
• Encourages teamwork and collaboration.