Corrections and Client Services Administrator at Progressive Edge

Purpose of the job

This team is responsible for the resolution of exceptions and corrections on a day-to-day basis within the Unit Trust and LISP (Discretionary and Life and Retirement) operational areas. The role requires a passion for exceptional service delivery, a strong sense of ownership and responsibility for service exceptions and a solid understanding of the client and financial impacts of service failures. The successful candidate needs to be passionate about understanding the root cause of any process or service failure, be proactive with resolution thereof and ensure that holistic improvements and controls are in place to manage day-to-day operational processes and to prevent recurrence of errors. The successful candidate will also be required to provide management information reporting on exceptions and risk mitigation.

Main duties and responsibilities:

• Processing, maintenance and management of exceptions and correction tasks, within the Service Level Agreements and processes
• Investment corrections (adjustments) and investigations
• Backdated profit and loss calculations
• General query resolution
• Ad hoc projects
• Driving down the number of errors by identifying and addressing trends giving rise to errors
• Adhoc and monthly client reporting
• Gap analysis reporting (root cause analysis)
• Monthly management reporting, Quarterly Trustee Reporting, Reg 28 and ASISA Reporting

Ideal experience:

• At least 5 years experience in Unit Trust and LISP (Discretionary and Life and Retirement Products) administration
• Current or previous experience working in operations within a client services area
• Knowledge of the applicable LISP and CIS legislative environment (specifically the FAIS Act, Pension Funds Act, Collective Investment Schemes Control Act, Long-Term Insurance Act)
• Strong understanding of the end-to-end administration processes, including finance, trading / bulk orders and tax reporting
• Experience in error corrections - calculations, client communication, management to completion and reporting
• Process implementation
• Proven track record of driving and implementing improvements
• Relevant tertiary qualification or studying towards one
• Advanced Excel Advantageous