Corridor Champion Lesotho at Mukuru

Role Purpose:

• The purpose of this position is to oversee all the salespeople in their remit, in order to grow the Mukuru customer base, the conversion rate and the transactional volume in a specific corridor.
• The Corridor Champ reports directly to the Sales Development Manager
• This position is responsible for ensuring that the entire corridor has all the required resources in order to promote Mukuru services, sign up new customers, increase conversions and overall transactional volume. The Corridor Champ is responsible and accountable for the overall effective functioning of the Sales teams in all areas and regions of that corridor. They are also responsible for monitoring the performance and targets of the corridor, managing their costs and achieving budgets.
• Liaison takes place with Marketing, new Agents and Agent Support Consultants. External liaison takes place with customers.

Duties and Responsibilities (includes but is not limited to):

• To oversee the sales and targets in assigned corridor to ensure the customer base grows
• Motivate team in order to work towards sales targets
• To ensure effective cost management within corridor
• Quantify money value requests against activities
• Compile quarterly budget report
• Track own revenue against budgeted targets on a monthly basis
• To develop awareness of the Mukuru brand and services
• Ensure sufficient stock of flyers and pamphlets are available for the corridor at all times
• Establish ways to increase the awareness of the Mukuru brand and the services offered
• Adhere to marketing calendar promotions, as well as additional carry out additional promotions throughout the year
• Always ensure professional appearance of self and team, in compliance with Mukuru brand and CI
• To increase amount of conversions per month as well as the total amount of money remitted to corridor per month
• Ensure that service providers are kept up to date on the latest Mukuru offerings, AML ruling, exchange control procedures and rules and regulations
• Propose innovative and creative ideas to sales managers
• Identify ways to grow the base and submit weekly report
• Conduct analysis from data on Power BI to identify trends
• To create and submit weekly reports
• Monitor all sales activities in the corridor and report on all relevant information
• Conduct competitor and market analysis and provide monthly reports
• Carry out and follow the instruction of the Sales Development Manager
• To conduct general people management functions to ensure the effective running of the corridor
• Resolve escalated HR and IR issues for all sales staff
• Ensure staff disciplinary hearings and dismissals are done efficiently and effectively
• Complete all required documentation and ensure contracts are in place for new staff
• Provide guidance, empowerment and enable sales staff within corridor
• Coach and mentor team

Minimum Requirements:

• Grade 12 equivalent or equivalent (Essential)
• Understanding and speaking of sesotho(Desirable)
• Valid driver’s license/access to transport (Essential)
• 2 year’s Regional Sales Supervisor experience in a relevant region / corridor (Essential)
• Knowledge of Mukuru products and services
• Knowledge of FICA and CPA regulations
• Knowledge of sales practices in specific corridor

Additional Skills:

• Mobile telephone (and app) skills
• Verbal communication skills
• Selling skills
• Interpersonal skills
• People Management skills