Country Head, Supply Chain Management at Standard Chartered Bank

The Role Responsibilities:

• The Country Head of Supply Chain Management (SCM) is responsible for all Procurement, Vendor Management (VM) and Third Party Risk Management (TPRM) for vendors and outsourcing service providers across the country.
• This includes setting and execution of the SCM country strategy, partnering closely with the businesses and functions to ensure their requirements are met, ensuring close management and escalation of TPRM issues and driving the bank's Supply Chain Sustainability ambition.
• These responsibilities will be delivered through building and maintaining strong stakeholder relationships and effective management and development of the SCM team in the country.

Strategy:

• Set and drive the strategic priorities for the xxx country to achieve cost objectives for external spend with suppliers that can materially contribute to the business needs for innovation and service excellence.
• Address competitive challenges by enabling entities to develop effective Outsourcing Strategies in line with the Group Outsourcing Strategy.
• Execute global priorities in country which includes implementation of sourcing strategies and an operating model that optimizes management of SCB's end-to-end supply chain, reducing costs and managing risks.
• Manage all current and emerging Third Party Risks (TPRs) in association with Country and Regional risk partners.
• Influence Group SCM strategy and overall achievement of functional objectives in the context of the Bank's corporate strategy and the regional strategy.
• Create country sourcing and vendor management annual plans with input from senior stakeholders to actively build pipelines and ensure SCM are aware of all upcoming sourcing requirements.

Business:

• Translate SCM region strategy into operational plans and resource requirements.
• Understand and execute against the country's business requirements within consistent global standards.
• Ownership, execution and delivery of SCM strategies and objectives.
• Take direct accountability for establishing and achieving country sourcing targets and execution of supply chain strategies through effective resourcing of country category teams within the country.
• Delivery of the supply chain country cost savings targets with key accountability of building country savings pipeline.
• Identify and implement sourcing plans with CMT for key business relationships leveraging strategic clients / vendor partnerships.
• Establish and maintain effective senior stakeholder engagement demonstrating value to business partners through collective collaboration on efficiency, supplier risk and compliance matters.
• Build out Vendor Management across xxx country, in line with global SCM plans.

Processes:

• Work collaboratively with SCM Centre of Excellence (COE) to ensure effective and efficient service delivery for the country. Also, in conjunction with SCM COE, deliver simplification, optimisation and standardisation of Source to Contract processes in the country that increases efficiency, improves risk and control and is delivered in a transparent manner.
• Leverage deep subject matter expertise to drive innovative solutions for stakeholders within the country that facilitate the use of Preferred Suppliers, reduce lead-time to onboard suppliers and increase automation.
• Enforce the use of SCM tools that increase efficiency, contestability, compliance and spend control.
• Develop benchmarks and scorecards for the team that can be used for performance measurement and continuous improvement.
• Tightly control the number of suppliers with a view to a year-on-year reduction.

Vendor Management and Sustainability:

• Support businesses and functions with maximising supplier service level agreements.
• Collaborate with stakeholders to define the Service Review Meeting (SRM) agendas and monitor SRM resulting actions. Ensure that sustainability is part of the SRM agendas.
• Identify areas for continuous improvement from Suppliers.
• Join supplier site visits where relevant.
• Identify opportunities to embed the Sustainability aspirations into all aspects of SCM delivery in the country.
• Support the Global Supplier D&I objectives and validation process as well as the supplier Scope 3 emissions as part of the Net Zero agenda.
• Ensure SCM and the relevant stakeholders understand the categories and markets with heightened Modern Slavery Risk, when defining the country procurement strategy plans.
• Support the Global teams with the integration of ESG risk into the Source to Pay process.

People and Talent:

• Create an environment which promotes the right behaviours amongst team members focusing on shared responsibilities and accountability as a team.
• Encourages team sharing in the areas of category management and sourcing best practices within and outside country.
• Lead through example and build a diverse and inclusive culture and reflecting the banks' values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
• Employ, engage and retain high quality people, with succession planning for critical role, build bench strength and formulate succession plans for the team.
• Develop high performing and collaborative teams and enhance cross-functional relationships.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Ensure the delivery of training to SCM stakeholders, Contract Owners and SCBuy users.
• Work with SCM Regional Head to implement Target Operating Model in the country.
• Support the SCB promise through the active support for team CSR activities.

Risk Management:

• Providing leadership and support for the overall supplier risk mitigation programs within SCM.
• Ensuring appropriate SCM representation at applicable Risk committees within the country.
• Support and execute necessary actions and deliverables to meet existing and new regulatory requirements that relate to the bank's supplier base.
• Educate local stakeholders about the risks associated with their agreements and the risk management requirements embedded within the Source to Pay process.
• Support country risk reviews for SCM and implement corrective actions as required.
• Work closely with Operational Risk (OR) to support them in their role as Second Line of Defence for the TPR Integrated Risk Type.

Governance:

• Establish and lead governance of Outsourcing and Vendors for the country in partnership with OR at the country TPRM Committees with the support of second line risk owners.
• Govern cases of non-compliance with TPRM processes by country stakeholders.
• Provide counsel and leadership to stakeholders across the business functions within the country in support of procurement, vendor management, outsourcing and contract management and other SCM related queries.
• Country responsibility for Governance, Controls & Compliance oversight across Policy, Function and services delivered by SCM.
• Provide support for and responses to GIA audits in the country.

Regulatory and Business Conduct:

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Country SCM team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• In partnership with Local Compliance and OR, engage with the MAS, BNM and other country regulators on topics related to Vendor Management, Outsourcing and TPRM regulation.
• In partnership with Local Compliance and OR, monitor local regulatory developments and support OR to establish local addenda to SCM owned Policies and Standards as required.

Key stakeholders:

• Accountable for senior stakeholder management within the country; developing strong partnerships, proactive discovery of upcoming projects that impact the country spend, while creating value by influencing stakeholders to make decisions when considering the wider business.
• Key stakeholder interactions are CEO, CFO, COO, CIO and Business/Function Heads in the country. The Country Head is responsible for leading SCM efforts to efficiently and effectively enable spend owners within the business and functions to maximise the value the bank receives from suppliers to meet their objectives.
• Establish relationships with senior budget holders to ensure that SCM is aligned with business objectives and to enlist support in participating in cost and supply base improvement efforts.
• Cluster Supply Chain Management Leadership Team.

Our Ideal Candidate:

• Academic or Professional Education/Qualifications: Degree or equivalent qualifications.
• Licences and Certifications/accreditations: Procurement, Supply Chain or Vendor Management are ideal.
• Professional Memberships: CIPS or similar desirable.
• Bank training; Code of Conduct, AB&C and other mandatory learning.
• Languages; English (Mandatory), other languages applicable to the country desirable.

Role Specific Competencies:

• Business Analytics
• Industry Knowledge
• Internal Controls
• Operational Risk
• Organisational Governance
• Regulatory Environment - Financial Services
• Standard Operating Procedures
• Strategic Sourcing
• Project Management