Coupa Regional Coupa Support Specialist at Glencore

Key Responsibilities will include but not be limited to:

• Technical expert and subject matter expert for our Coupa S2P environment, procurement standards, providing technical support to the various sites and businesses within their region as needed.
• Functional and/or technical background in S2P functionality or other relevant ERP systems, with on the ground experience, and is familiar with the operational models at our numerous sites.

Governance

• Represent the requirements and needs of the various BUs in their region including communicating with Glencore’s Coupa Change Control Board with respect to the regional BU’s priorities, issues, concerns, and/or changing solution requirements.
• Ensure compliance with all applicable regulations (ISO, Health, Safety, Financial Audits, etc.)
• Work with key stakeholders on compliance with Glencore’s supplier and procurement standards (I.e. KYC, SCDD, RS, and RTS) by keeping the application of these programs up to date with regular reviews and audits.
• The incumbent will spend time in the field coordinating with key stakeholders throughout Glencore to support.

Value Realization

• Analyse and report on KPI’s underpinning the Coupa business case(s)
• Ensure that site procurement & management teams understand the benefit realised to their specific operation through the use of the Coupa platform on a regular basis.
• Regularly evaluate and mine new opportunities utilizing all available tools and metrics and convey those to the local business teams.
• Drive initiatives to ensure the maximum benefit realisation of Coupa supported by relevant KPI’s.
• Continuously meet with the Coupa enabled sites to identify gaps and opportunities to improve on current best practices.
• Provide the required monthly and/or quarterly reports to the site Procurement, Maintenance, or Finance teams.
• Work closely with the Ellipse, SAP, Coupa & Boomi support teams to direct the prioritization and tracking of issues and requests to ensure that they handled with the right level of priority.

Change / Release Management

• Lead internal communications with respect to the Coupa solution, including rollouts, enhancements, fixes, and value realisation.
• When processes directly or indirectly affecting Coupa are proposed to be changed, work closely with the relevant teams to provide input into how that change would affect the application and its functionality.
• Proactively analyse and mitigate risk resulting from the Coupa quarterly release program and coordinate the deployment of new features and changes to currently deployed features in conjunction with the Regional Middleware Lead and the site procurement leads.
• In conjunction with the Regional Middleware Lead identify, assess, document, configure and manage new business requirements that will result in changes to the current Coupa deployment in their region.
• Maintain the Coupa functional design documentation in line with all changes to the system design, and in conjunction with the Technical Support roles.
• Ensure that the Coupa functional design remains aligned to key financial and procurement controls/policies within the Glencore BUs in their region.
• Analyse, document, and resolve problems that arise when Coupa is not creating successful/expected output.
• Participates in the appropriate training within the scope of responsibilities to further develop business process knowledge.

Catalog Management

• Ensure that the cataloguing strategy meets with business requirements, industry best practices and maximises the potential value of the platform within Glencore.
• Ensure that the catalogue data quality meets the requirements as set forth in the cataloguing strategy and standards.
• Advise the local cataloguing teams of any new features or new opportunities around data management.
• Assist and advise in new projects related to cataloguing and content such as populating photos, using punchout catalogues, engaging suppliers for enabling supplier managed catalogue.

Supplier Risk Management

• Ensure that Coupa Risk Assess is configured to manage all corporate requirements relating to for example:  Know Your Counterparty (KYC), Responsible Sourcing (RS), Supply Chain Due Diligence (SCDD) and Road Transportation Safety – Standard 21 (RTS) screening programs.
• Support the Vendor Management teams to ensure an acceptable cycle time for supplier on-boarding.
• Help develop and administer, workflow changes, program rules, as well as implement new screening programs as required as our compliance requirements evolve including one off screening such as pandemic response and preparedness.
• This role will be supported by and report to the Coupa Global Support Manager and have a close working relationship with the Regional Middleware Lead as well as other Regional Support teams.

Qualifications

• A Business or Information Technology Related Degree or Diploma.

Competencies

• A minimum 5 years of significant practical experience in an S2P environment managing the delivery of value to the business. 
• A comprehensive understanding of the Coupa Source to Pay Platform and associated ERP’s, such as, SAP ECC, SAP S4HANA, Mincom, and others.
• A demonstrable familiarity with Systems Analytics and Reporting tools such as Power BI is a pre-requisite.
• It is essential the incumbent is customer focused; business oriented and has strong leadership and project management skills with an emphasis on interpersonal, team building and change.
• Excellent written and verbal communication, facilitation, and presentation skills.
• The ability to travel to Glencore sites regionally as required.