Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert closing date: 30/10/2026
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert closing date: 30/10/2026
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People Specification
What we are Looking for:
- A proactive, structured and commercially aware individual who is passionate about developing people and enabling business growth.
- The successful candidate must be able to immerse themselves in the Private Wealth business, simplify complex concepts and create engaging learning experiences that encourage participation, confidence, growth and practical application in the workplace.
Job Purpose
- To support the growth and performance of the Private and Wealth business by designing, developing and facilitating learning solutions that enhance colleague capability across banking and wealth management. The role translates business strategy, product knowledge, client value propositions and operational processes into engaging learning experiences that drive adoption, performance and business outcomes.
- The incumbent will partner closely with business leaders and subject matter experts to identify capability gaps, develop fit-for-purpose learning interventions and enable teams to deliver exceptional client outcomes.
- The role will also coordinate and support business initiatives, capability programmes and change interventions to ensure successful implementation and sustainable adoption across the business.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank culture-building initiatives.
- Participate in and support corporate social responsibility initiatives aligned to key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies, and support the implementation of approved changes.
- Coordinate delivery activities, track actions, manage dependencies and escalate risks or deviations that may impact agreed business outcomes.
- Manage stakeholder engagement through clear communication, role clarity and regular updates across the change cycle.
- Support business change across people, process, systems and technology, with specific focus on sustainable adoption and colleague readiness.
- Learning Design and Development, develop and maintain learning material, facilitator guides, learner guides, presentations, digital content and supporting tools across banking,ending, investments, fiduciary services, risk, client experience and wealth management
- Translate complex business concepts, products and processes into practical, easy-to-understand learning solutions that support knowledge transfer and capability building.
- Develop learning content that is client-centric, business-relevant and aligned to the Private Wealth client value proposition and colleague journeys.
- Continuously review learning content to ensure alignment with business strategy, product enhancements, regulatory requirements and client value propositions.
- Partner with subject matter experts and business leaders to identify learning needs and develop relevant solutions.
Job Responsibilities Continue
Facilitation and Enablement
- Facilitate engaging learning interventions in both classroom and virtual environments.
- Create a learning environment that encourages participation, collaboration, critical thinking, knowledge sharing and continuous growth.
- Create energised and engaging learning experiences that inspire participation, encourage curiosity and build learner confidence.
- Adapt facilitation techniques to meet the needs of varying audiences, including frontline bankers, wealth managers, leadership teams and support functions.
- Use coaching and facilitation techniques to build confidence, capability and practical application in the workplace.
- Facilitate workshops, learning journeys, onboarding programmes and business enablement initiatives across the Private Wealth value chain.
Business Partnership and Capability Building
- Develop a deep understanding of the Private Wealth business, strategic priorities, client segments, products and future growth ambitions.
- Immerse themselves in the business to understand client needs, frontline realities, operational processes and future workforce requirements.
- Translate business objectives into practical capability-building initiatives that support business performance, sales effectiveness, client experience and colleague growth.
- Actively identify capability gaps that may impact business performance and recommend learning interventions that support business growth.
- Proactively identify future capability requirements and recommend learning interventions that prepare teams for changing client and business needs.
- Support the successful implementation of business initiatives through targeted communication, learning and change enablement activities.
- Measure learning effectiveness and recommend continuous improvements based on business feedback and outcomes.
Job Responsibilities (cont)
Stakeholder Engagement and Continuous Improvement
- Build trusted relationships across business, sales, operations, product, risk, compliance, learning and leadership stakeholders.
- Engage with multiple diverse groups across a spectrum of needs and align learning or business enablement interventions to these needs.
- Use feedback, insights and quality metrics to improve learning interventions, stakeholder communication and post-implementation adoption.
- Support post-implementation reviews by gathering feedback, identifying lessons learnt and recommending practical improvements.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
- Diploma
Preferred Qualification
Minimum Experience Level
- 3 to 5 years' experience within banking and wealth management, with demonstrated experience in learning, facilitation, capability development, business enablement or change management.
- Strong understanding of the Private Wealth client value proposition, banking products, wealth management solutions and client journeys.
- Experience developing learning material and facilitating learning interventions for adult learners in both face-to-face and virtual environments.
- Demonstrated ability to understand and communicate banking, lending, investing, fiduciary and wealth solutions in a practical and client-centric manner.
- Experience working with business leaders and subject matter experts to identify capability gaps and convert business priorities into practical learning interventions.
Technical / Professional Knowledge
- Relevant regulatory knowledge
- Cluster Specific Operational Knowledge
- Governance, Risk and Controls
- Data analysis
- Relevant project management platform and tool knowledge
- Principles of financial management
- Information Technology concepts
- Project Tool Kit
- project management principles and methodologies
Behavioural Competencies
- Collaborating
- Continuous Learning
- Planning and Organizing
- Customer Orientation
- Monitoring Information
- Leveraging Feedback
- Earning Trust
Closing date - 28 October 2026
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert clsoing date: 27/10/2026
go to method of application »
Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
Advert clsoing date: 30/10/2026
go to method of application »
Programme purpose
- The TalentForge Tech Graduate Programme is a structured 24-month development programme that provides high-potential graduates with the opportunity to build the skills, experience and capabilities that they need to become future technology leaders, solution architects and distinguished engineers.
- Participants will gain practical experience through a blended learning model that will expose them to strategic technology initiatives, mentorship, coaching, and rotational or specialist career tracks.
Programme model:
- Structured graduate development programme
- Rotational or specialist career pathways
- Blended learning and development approach
- Exposure to engineering, data, security and infrastructure practices
- Coaching, mentorship and leadership development opportunities
Key responsibilities
- Participate in assigned projects and technology initiatives.
- Contribute to the delivery of innovative technology solutions.
- Collaborate with engineering, architecture, data and infrastructure teams.
- Apply academic knowledge to solve business and technical challenges.
- Build technical capability through structured learning and practical experience.
- Participate in coaching, mentoring and development programmes.
- Support continuous improvement initiatives and innovation activities.
- Deliver work to agreed standards, timelines and quality expectations.
- Build relationships with key stakeholders across the business.
- Contribute towards transformation and culture-building initiatives.
- Maintain professional standards and demonstrate a commitment to continuous learning.
Minimum requirements
Experience:
- Recent graduate or less than 24 months relevant work experience would be advantageous
- Internship or vacation work experience advantageous.
Essential qualification level:
- A completed qualification at NQF 7 (bachelor’s degree) or above.
Qualification:
Must have successfully completed a bachelor's degree (NQF Level 7) or higher one of the following fields:
- Computer Science
- Information Technology
- Information Systems
- Data Science
- Computational and Applied Mathematics
- Mathematics
- Actuarial Science
- Software Engineering
- Statistics
- Physics, Applied Physics, Mathematical Physics, Computational Physics, Quantum Physics or a closely related quantitative discipline
Academic achievement:
- Minimum 65% aggregate average across completed qualification.
Closing date - 03 November 2026
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Job Purpose
- To ensure that the Group IT and Cyber Risk Framework is embedded, operationalised and implemented within the business, while providing advice and guidance to mitigate business risks and ensure regulatory requirements are met.
- The BISO will support the business cluster in the implementation and execution of the Cyber Resilience Risk Management Framework, including cyber risk assessments, cyber security strategy and programmes, policies and standards, reporting of cluster-specific cyber security programme elements, and regulatory matters relating to cyber security.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals (targets) and support business strategies that improve corporate image by participating in Nedbank Culture building initiatives (e.g. Surveys etc.).
- Achieve business strategy by participating and encouraging others to participate in and support corporate social responsibility initiatives.
- Foster transformation of the workplace and support Nedbank achievement of the BEE initiatives and transformation targets, by contributing to an environment where diversity is valued.
- Improve work processes, productivity and reduce costs by offering innovative ideas and input to Group Risk and/or stakeholders and through soliciting input from managers and colleagues.
- Develop risk plans that enable the implementation of the business strategy by breaking it down into targets and obtaining approval of plan from relevant strategic committees such as EXCO, ERCO, OPCOM, etc.
- Ensure compliance with regulations and prevent losses by facilitating risk management in the business and by engaging with relevant stakeholders regarding risk-related issues.
- Ensure alignment of area business processes to the Group Risk Framework by participating and providing information to Nedbank Risk Committees.
- Keep business updated on a regular basis and analyse information generated from the risk exercises by ensuring that risk monitoring exercises across the business take place and are in line with all known risks.
- Ensure business processes and systems are functioning by identifying and documenting risks.
- Track the performance and compliance of the team by allocating tasks to the team according to different risk areas.
- Ensure the business fully complies with risk standards by revising cluster risk process guidelines.
- Mitigate risks by providing the business with relevant information, guidance and advice based on regulatory standards, compliance and audit findings.
- Evaluate and analyse area audit findings and management improvement comments, by assessing whether actions will result in improvement and by making recommendations.
- Meet financial objectives by containing costs.
- Ensure improvements on identified risks by engaging with business, understanding risks and by creating action plans.
- Operationalise the Nedbank Group IT and Cyber Risk Framework by ensuring that business unit level ERCO governance structure and charters are implemented, ensuring adequate risk reports generated, risk meetings held and risk processes aligned with group.
- Build and maintain relationships with clients and service providers through attending meetings and utilising networking opportunities.
- Share information and knowledge with stakeholders, peers and team by driving awareness campaigns.
- Build relationships by reporting risk issues and by providing risk-related information to strategic committees, as per the Group Risk Framework.
- Build long-term relationships and support stakeholders in reaching business objectives by keeping abreast of and sharing industry information with stakeholders.
- Support the achievement of the business strategy, objectives and values by understanding Nedbank risk strategy and Business Unit Plan.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Job Resposibilities continued
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Drive compliance to security policies and standards on cluster infrastructure.
- Primary interface between the cluster and CISO office.
- Represent business as an information security representative on various committees.
- Ensure alignment and implementation of CRRMF in cluster.
- Report of all cluster specific information security program elements.
- Work closely together with all stakeholders.
- Actively executes the cyber security programme elements and other information and cyber security plans developed by the business.
- Assist the cluster with identification of critical assets (“crown jewels”) and feeding that back into the business impact analysis and risk management processes.
- Work with the business to develop processes and procedures to ensure information security policies and standards are integrated.
- Assist with third party supplier information and cyber security risk assessments and assurance.
- Assist business with incident management related to cyber and/or IT incidents.
- Conclude cyber / IT impact assessment on new business initiatives.
- Build and maintain professional relationships by information sharing and professional networking within the bank.
- Build and maintain internal stakeholder relationships through collaboration with stakeholders and regular communication via various media.
Essential Qualifications - NQF Level
- Diploma
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Information Security
- Cyber Security
- Information Technology
Preferred Certifications
- Certified Information Security Manager (CISM)
- Certified in Risk and Information Systems Control (CRISC)
- Certified Information Systems Auditor (CISA)
- Certified Information Systems Security Professional (CISSP)
- Relevant Information Security Certification
Minimum Experience Level
- 3+ years' experience in Information Security Risk / Cyber Security Risk
- 3+ years' experience in Information Technology Risk
- 3+ years' experience in Risk Management
- Technical Knowledge
- Artificial Intelligence
- Blockchain
- Cryptocurrencies
- Cloud Computing
- Emerging Technologies
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Governance, Risk and Controls
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Cluster Specific Operational Knowledge
- System Development Life cycle(SDLC)
- TCP/IP
- Information Security terms and definitions
- Relevant Operating System
- Information Security policies and procedures
- Vendor Management Principles
Closing date: 29 October 2026
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Job Purpose
- To lead the CIB Procure-to-Pay support function and act as the primary liaison between CIB and the relevant Group functions. The role is accountable for team leadership, governance, risk and control oversight, stakeholder support, management reporting and continuous improvement.
Job Responsibilities
Leadership and stakeholder management
- Lead, allocate work to and develop subordinates.
- Act as the senior CIB escalation point for complex Procure-to-Pay matters.
- Maintain effective working relationships with Group Procurement, Accounts Payable, Travel, Card Services, Tax and CIB stakeholders.
- Clarify responsibilities and ensure queries are directed to the correct process owner.
Governance, risk and controls
- Oversee CIB adherence to Group Procure-to-Pay policies, processes, controls and systems.
- Identify operational, financial, compliance and reporting risks across the process.
- Design or coordinate appropriate CIB-level monitoring and controls where required.
- Monitor exceptions, policy breaches, aged items and unresolved control issues.
- Coordinate audit requests, issue remediation and evidence retention.
Reporting and business insight
- Provide regular CIB Procure-to-Pay reports covering process performance, spend trends, supplier matters, card and travel activities, invoice and payment challenges, VAT, B-BBEE and control matters.
- Highlight emerging risks, recurring problems, system limitations and opportunities for improvement.
- Present clear recommendations and action plans to management.
- Monitor team performance and report on the overall effectiveness of the function.
Continuous improvement
- Drive standardisation, simplification and improved user experience across CIB.
- Coordinate root-cause analysis and corrective actions for recurring issues.
- Ensure procedures, guidance material and stakeholder communications remain current.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Commerce Accounting
Minimum Experience Level
- 5 years role-relevant experience including 2-3 years experience managing others.
Technical / Professional Knowledge
- Business administration and management
- Change management
- Client service management
- Communication Strategies
- Financial Accounting Principles
- Governance, Risk and Controls
- Principles of project management
- Relevant regulatory knowledge
- Service level agreements
- Strategic planning
Behavioural Competencies
- Aligning Performance for Success
- Decision Making
- Inspiring others
- Guiding Team Success
- Driving for Results
- Planning and Organizing
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Job Purpose
- To uncover, troubleshoot and solve client needs relating to bank systems, processes and technical constraints using digital and technical expertise in order to meet business goals with the intent to exceed client expectations.
Job Responsibilities
Client Engagement:
- Exceed client expectations by offering the right service and the right solution.
- Build and maintain long-standing relationships with clients by using digital and technical expertise to resolve escalated client problems.
- Foster mutual trust and confidence through providing expert client service.
- Educate clients and potential clients on how to subscribe and service their account on the Nedbankself-service platforms.
- Understand client needs through connecting and delivering financial solutions with care.
- Use expertise and relevant insights to solve client needs relating to self-service, features and digital functionality.
Business Operations:
- Prevent fraud, risks and losses by referring any occurrences outside of mandate or authentication procedure to relevant management.
- Ensures that technical issues relating to cash equipment and devices are resolved by logging calls with the IT help-desk.
- Assist Client Advisors and Client Support Specialists with complex queries and complaints.
- Manage the daily, weekly and monthly control activities.
- Manage and control branch cash within branch holding limits.
- Ensure the teller function, treasury and ATM's are in a balancing position.
- Manage and control forex cash and travel cards balancing and any takeovers of forex.
- Adhere to metrofiling processes and archiving of documentation.
- Authorise transactions and overrides outside of tellers and forex mandates.
- Manage Document Management Portal and Branch Admin Centre escalations.
- Action ARIBA system requests.
- Ensure branch and treasury cash management through following the correct take-over guidelines,monitoring teller cash limits, and ordering and sending off of bulk cash.
Risk and Compliance:
- Adhere to Nedbank security, operational and compliance procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals.
Essential Qualifications - NQF Level
Preferred Qualification
- Advanced Certificate in Banking Services (NQFLevel 5), or higher qualification in finance, business or a related field
Minimum Experience Level
- 3 - 6 years. Retail/Banking Client Service, Cash, Banking Systems, 2nd Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Relevant Nedbank policies and procedures
- Troubleshooting
- Problem solving skills
- Risk And Security Practice
- Governance, Risk and Controls
Behavioural Competencies
- Building Customer Loyalty
- Technical/Professional Knowledge and Skills
- Decision Making
- Influencing
- Quality Orientation
- Adaptability
- Managing Work
Closing Date - 30 October 2026
go to method of application »
Job Purpose
- To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.
Job Responsibilities
- Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
- Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
- Improve results by tracking and analysing financial reports against agreed measures.
- Understand clients business and needs through proactive client relationship management according to portfolio mandate.
- Build relationships with internal stakeholders through communication and networking as determined by client needs.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Complete tasks through planning and reviewing against set targets.
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Comply with risk standards,policies and procedures through training and development as required by group complianceframework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
Preferred Qualification
- Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.
Minimum Experience Level
- 2-3 years in a relationship management or banking environment
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Business principles
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Nedbank policies and procedures
- Nedbank vision and strategy
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Nedbank culture
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Communication
- Energy
- Building Trusting Relationships
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
Closing Date - 30 October 2026
go to method of application »
Job Purpose
- To translate business, other stakeholder requirements and user stories into system requirement and act as a link between business analyst, other requirements stakeholders and the software team
- To translate overarching end to end design into detailed designs and provide technical leadership to the software developers and other designers
Job Responsibilities
- Technical experience as a Developer
- DevOps experience
- Intricate knowledge of the technical architecture of Front Arena
- Experience with Front Arena integration development
- Experience with integration of telemetry data into ELK/Dynatrace or similar monitoring tools
- Design and develop project solutions
- Grow the teams’ skills and knowledge
- Assist developers with how to solve technical solution
- Provide guidance to stakeholders in terms of expertise and experience
- Guide and practice code design, analysis and integration to ensure effective application of technology
- Conduct Technology Reviews of code and design quality assurance
- Drive assets health in the relevant technologies or domains
- Define and review Patterns / practices/standards in application of technology or domain
- Guide Code Branching and Merging
- Play an advisory role to Engineering leads and other stakeholders (Engineering lead and Div execs)
- Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
- Work within governance and compliance frameworks of the organisation in terms of Technology and domain application
- Provide detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
- Plan and drive implementation of the agreed technical roadmaps
- Conduct research and development experimentation to test thinking regarding technology or domain applicability
- Participate in special interest groups and confrerences relating to these assets
- Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
- Assist with and apply troubleshooting to resolve issues
- Evaluate and influence technology decisions
- Mitigate risk by evaluating risks and impacts on technology or domain
- Update the asset knowledge base
- Conduct internal knowlege sharing sessions
- Provide coaching, mentoring and upskilling of others within area of expertise
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking
- Conduct self development both by mentoring others and being mentored
- Participate in the talent management practise of the Engineering stream
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Diploma / Certificate relevant
Preferred Certifications
- Certificate in relevant solution design methodologies where available
Minimum Experience Level
- Min 5 years IT experience
Technical / Professional Knowledge
- Information Technology (IT) Architecture
- IT Infrastructure Architecture
- IT / Banking knowledge
- Systems design
- Requirements analysis
Behavioural Competencies
- Decision Making
- Managing Work
- Quality Orientation
- Building Partnerships
- Technical/Professional Knowledge and Skills
- Emotional Intelligence Essentials
go to method of application »
Job Purpose
- To implement and maintain the Nedbank private and hybrid cloud environments in line with Nedbank's Cloud Strategy in order to optimise IT expenditure and deliver efficiencies through automation.
Job Responsibilities
- Engage and collaborate with Infrastructure Designers and Platform Owners to review and approve cloud template and patterns
- Conduct logical deployments of cloud configuration/s
- Automate cloud services
- Collaborate with Public Cloud Providers specifically around the integration and consumption of services
- Maintain and enhance cloud service offerings including portal and catalogue items
- Ensure all service offerings integrate into ITSM processes (includes infrastructure recoveries, management and delivery according to SLA)
- Responsible for capacity planning to ensure capacity exists at the right time with the right infrastructure
- Ensure that enterprise standards and IT governance standards are applied to the cloud infrastructure
- Report on the performance of the cloud infrastructure and recommend actions where required
- Act as a third level support to the cloud infrastructure operations team
- Advise and consult to project workgroups on all cloud related matters
- Ensure and maintain the stability and reliabitly of the cloud services
- Rightsize the infrastructure as and when required
- Execute deliverables in line with cloud stategy within agreed timeframes
- Keep certifications valid and up to date
- Keep up to date with current industry trends
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
Job Responsibilities Continue
- Automation of cloud database services end to end
- Conduct logical deployments of cloud configuration/s.
- Maintain and enhance cloud service offerings including portal, catalogue and marketplace items.
- Ensure that enterprise standards and IT governance standards are applied to the cloud database services.
- Performance and cost Optimization practices.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Certifications
- Public Cloud Certifcation and Virtualisation certification (VMware preferable)
Minimum Experience Level
- 8-10 Years IT infrastructure and operations experience
- 6+ Years Database administration experience
- 3+ Years advanced automation/code deployments experience
Technical / Professional Knowledge
- Advanced database management and security best practices
- Advanced automation deployments
- Disaster Recovery and business continuity.
- Networking Knowledge
- Storage area network infrastructure
- Database Management
- Computer Security
- Disaster Recovery & Business continuity standards
- Information Technology concepts
- Systems application Design
go to method of application »
Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset.
- Address complex challenges or opportunities, finds a way to deliver business value for any change challenge, guides others to help them deliver better business outcomes, is sought after for expertise and guidance in addressing business challenges, and provides insight to situations that fall within (or outside of) the sphere of influence.
- Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain. Apply the principles of Product Ownership Analysis and the strategy-to-execution framework. Lead other BAs in delivery Enterprisewide solutions where this is a project requirement an/or act as the business subject matter expert.
Job Responsibilities
- Conduct and lead others on iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives
- Conduct and lead others on elicitation and collaboration tasks to obtain information from stakeholders and confirm the results
- Conduct and lead others on requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option
- Conduct and lead others on Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement
- Conduct and lead others on strategy analysis to define the future and transition states needed to address the business need
- Conduct and lead others on Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value
- Execute and lead others on according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods
- Discover and deliver requirements based on changes across all seven product dimensions and requirements categories
- Understand/co-create the operational value streams, enterprise strategic themes, product roadmap, vision, KPIs and metrics
- Understand all elements of the portfolio, solution, program and team backlog
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs to realise this and participate to define the proposed solution
- Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, and Enterprisewide dependencies
- Document Epics/features/themes to analyse user stories - identify gaps, missing stories, acceptance criteria, scenario development and all requirement categories
- Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain and ensure reuse of requirements
- Collaborate/co-create process and capability alignment by pairing with the PE and Architect
- Drive resolutions for impediments and spikes and enabler epics/stories, and synthesise the data to articulate requirements
- Drive collaboration with development/QA to identify test cases/scenarios, conduct UAT and train the trainer/user, support change management and the product manager with commercialisation
- Lead all aspects of Backlog Refinement and increment planning and champion DevOps & Built-in quality principles and limit WIP
- Analyse/document data requirements and model data flows/ ERDs through all 7 product dimensions on a portfolio level by pairing with BDMs
- Foster stakeholder relationships and engagement for backlog discovery and delivery, dependencies and enterprise delivery up to executive level
- Conduct system demos and contribute to I&A, implement suggestions and drive continuous improvement
- Actively participate and lead portfolio/squad ceremonies by pairing with SMs, ACs, POs, Epic/BITE Owners
- Champion minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans
- Drive early remediation by reducing waste, rework, identify risks, issues and dependencies within scope and across projects
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Certifications
- Certificate in BA endorsed by IIBA , SAFe and Agile Certification
Minimum Experience Level
- 7 - 10 years
- Managerial : 1 - 2 years
- BA experience, manage multiple IT Projects and exposure to complex enterprise wide programmes, business and industry exposure and Lead BA role
Technical / Professional Knowledge
- Research methodology
- Data and Business analysis
- Strategy planning and execution
- BA Body Of Knowledge
- Agile Concepts
- Process Engineering Skills
- Business Analysis Descipline , Techniques and Practices
- Global business analysis Trend
- Information Technology concepts
Behavioural Competencies
- Decision Making
- Technical/Professional Knowledge and Skills
- Driving Innovation
- Digital Acumen
- Coaching
- Building Networks
go to method of application »
Job Purpose
- To investigate unusual and/or suspicious transactions that may fall within the ambit of money laundering andaccordingly report to the Financial Intelligence Centre (FIC) to ensure Nedbank meets regulatory requirements.
Job Responsibilities
- Highlight relevant risks pertaining to potential money laundering activities.
- Liaise with stakeholders to fully understand expectations and/or requirements to provide feedback to management and stakeholders on progress and to ensure expectations are met.
- Interact with stakeholders within Group Forensic Services (GFS) to build and maintain mutually beneficial relationships to ensure alignment of regulatory requirements and to ensure further action taken on matters referred.
- Provide objective input to stakeholders on, and create awareness of, unusual and/or suspicious activities and actions to be implemented, to mitigate risk, maintain collaborative relationships and meet expectations and needs of clients.
- Respond to requests for guidance on unusual and/or suspicious activities from stakeholders.
- Provide information to stakeholders on unusual and/or suspicious activities.
- Manage billable hours allocated. Investigate alleged unusual and/or suspicious transactions.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies.
- Maintain knowledge management, and improve team success by sharing knowledge with team to ensure information is provided correctly to stakeholders.
- Use and access various resources to conduct investigations and report unusual and/or suspicious activities. Substantiate referral of unusual and/or suspicious activities.
- Analyse information by following quality standards and methodology, compile report containing findings of unusual and/or suspicious transactions, and submit reports of these transactions to the Financial Intelligence Centre (FIC) to meet regulatory requirements.
- Record details of unusual and/or suspicious transactions.
- Identify operational and risk related issues. Update management information on relevant system (MIS) so that information regarding fraudulent trends can be reported to Enterprise Risk Committees (ERCOs) and Money Laundering Executive Steering Committees (MLCP) for implementation of preventative and corrective action.
Essential Qualifications - NQF Level
Preferred Qualification
- Certificate in Money Laundering Control and Compliance.
- Bachelor of Arts in Law
Essential Certifications
- Completed a certificate in Commercial Forensic Practitioners (ICFP),
- Association of Certified Anti-Money LaunderingSpecialists (ACAMS)
- Association of Certified Fraud Examiners (ACFE)
Minimum Experience Level
Technical / Professional Knowledge
- Forensic examination
- Fraud investigation methodology
- Governance, Risk and Controls
- Money laundering
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
Behavioural Competencies
- Adaptability
- Collaborating
- Decision Making
- Work Standards
- Managing Work
- Technical/Professional Knowledge and Skills
Closing Date- 30 October 2026
go to method of application »
Job Purpose
- To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.
Job Responsibilities
GROW:
- Escalate unfulfilled client request to the appropriated channel for actioning.
- On-board basic accounts (i.e Personal loans, Credit cards).
- Ensure client's needs assessment is completed to offer related products and services.
- Inform clients of finacial products, features and benefits.
- Deliver sales targets and achieve client acquisition, growth and retention objectives.
- Obtain referrals from existing clients and source leads from other business units.
- Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
- Keep clients informed of progress regarding their applications, queries and requests.
- Position client's financial product requests for approval in line with process and procedure.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
- Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
- Act with a client first mindset in all client engagements.
SOLVE:
- Solve basic problems and issues (i.e debit order dispute).
- Assess and listen carefully with understanding to establish and clarify client sales and service needs.
- Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
- Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
- Attend to administrative duties after on-boarding or service activity.
- Authenticate clients, provide client service and meet client's identified needs.
- Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Control the queuing process and prioritise clients with special needs.
- Ensure all devices are operational during business hours.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies.
- Complete sales tasks through planning and reviewing against agreed role requirements.
EDUCATE:
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
- Drive digital adoption to enable, educate and migrate clients on digital.
LEAD, RISK & COMPLIANC
- Identify and recommend opportunities to enhance processes, systems and policies.
- Manage client appointment schedule to meet business objectives
- Meet service excellence, teamwork and personal development goals.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (i.e. cards).
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
- Mitigate risks and meet regulatory and legislative requirements where applicable.
- Adhere to Workforce Management, principles, methodology and scheduling.
- Report suspicious transactions.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS accredited Qualification (Accounting, Finance, Banking, Business)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Interbank operations
- Problem solving skills
- Client Relationship Management
- Product sales skills
- Employee engagement methodologies
- Microsoft Office
- Relevant Nedbank policies and procedures
Behavioural Competencies
- Sustaining Customer Satisfaction
- Building Customer Relationships
- Sales Persuasion
- Targeting Sales Opportunities
- Planning and Organizing
- Technology Savvy
- Adaptability
Closing Date- 30 October 2026
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert closing date: 30/10/2026
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert closing date: 29/10/2026
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert closing date: 26/10/2026
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail