A discount retailer supplying electronic goods, appliances & related accessories to consumers in the mass middle market of Southern Africa at the lowest prices.
Responsible for overseeing multiple courier hubs within a designated, ensuring operational efficiency, service quality, and compliance with company standards.
Management of internal and external courier operations performance within the division
Assist in the establishment of courier processes and manage contract terms within the division
Manage and maintain relationships with relevant internal and external stakeholders
Manage Customer centricity
Effective self-management and teamwork
Requirements for the Position
Understanding of the business operating model
Knowledge of applicable Business Policies & amp; Procedures
Knowledge of applicable Legislation (e.g. CPA,POPI etc.)
Good geographical knowledge
Knowledge of Courier operations processes
Industry Knowledge
MS Office Skills
Knowledge of company policies, practices, processes and systems
Expressed and implied ethical responsibilities
Good communication, presentation and negotiating skills
Analytical skills
Business Acumen
Driving Execution
Judgement and decision making
Risk Management
Programme and Project management
Engaging People
Internal Networking
Engaging diversity
Leading change
Personal Resilience
Energy and Drive
Customer orientation
Excellence orientation
Deadline driven
Problem solving
Adapting and Responding to change
Coping with Pressures and Setbacks
Minimum Qualification
Bachelor degree in logistics, supply chain management, business administration, or a related field and 5+ years extensive experience in logistics, courier services, or a related role, with prior regional management experience.
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