Takealot.com is the leading ecommerce retailer in South Africa and one of the largest, most innovative ecommerce retailers on the African continent.
Our mission is to be the most customer-centric online shopping destination in Africa, built around the simple concept that the customer comes first.
All of our focus is dedicated to improving the customer ...
Read more about this company
Post Matric Qualification in logistics or relevant
At least 3 years in a distribution and 3PL environment
Your responsibilities will include:
Manage services provided by courier service providers, ensuring servicelevels are met.
Plan, schedule, assign, inspect, record and organise distribution operations asper agreed customer SLA’s
Maintain Standard Operating Procedures for the department, ensuring regularreviews of SOPs, and identify areas where SOPs can be improved andimplement changes accordingly.
Daily manage all assigned deliveries and highlight problems to clients and follow through until resolved.
Daily manage interfaces to ensure alignment between courier systems and company systems ensuring data integrity of information used.
Report, analyze, record and measure all failed deliveries and problem parcels to identify trends and root causes.
Maintaining good relationships and managing services of service providers and giving formally measured feedback
Examine claims for loss or damage and send them to the manager for approval of processing.
Reconciling of transport account to the agreed monthly rates and ensure that requirements have been met, and recommend payment amount to Courier Manager.
Continuously seeking innovative courier solutions for our clients to provide a more encompassed service to our clients.
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