Courier Controller - 6 Months Contract at takealot.com

The requirements for the role are:

• Post Matric Qualification in logistics or relevant
• At least 3 years in a distribution and 3PL environment

Your responsibilities will include:

• Manage services provided by courier service providers, ensuring servicelevels are met.
• Plan, schedule, assign, inspect, record and organise distribution operations asper agreed customer SLA’s
• Maintain Standard Operating Procedures for the department, ensuring regularreviews of SOPs, and identify areas where SOPs can be improved andimplement changes accordingly.
• Daily manage all assigned deliveries and highlight problems to clients and follow through until resolved.
• Daily manage interfaces to ensure alignment between courier systems and company systems ensuring data integrity of information used.
• Report, analyze, record and measure all failed deliveries and problem parcels to identify trends and root causes.
• Maintaining good relationships and managing services of service providers and giving formally measured feedback
• Examine claims for loss or damage and send them to the manager for approval of processing.
• Reconciling of transport account to the agreed monthly rates and ensure that requirements have been met, and recommend payment amount to Courier Manager.
• Continuously seeking innovative courier solutions for our clients to provide a more encompassed service to our clients.