Credit Analyst at FNB South Africa

Job Description

• The purpose of the role is to spread financial statement data to provide financial ratings and reports to support Credit Risk management across the FirstRand Group.

Are you someone who can:

• Adhere to negotiated service levels and turnaround times in support of business strategy
• Analyse customer feedback to help improve customer service
• Deliver customer experience excellence aligned to Organisational values and service standards
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
• Ensure full understanding of customer needs to deliver a quality service
• Propose ideas to improve customer service
• Assist internal sales partners with understanding the financial spreading reports 
• Build and maintain relationships with internal business partners.
• Customer and productivity driven relating to increased volume output, SLA tats and quality
• Engage in cross-functional relationships to obtain and to provide work support
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Liaises with internal and external stakeholders and support functions
• Senior credit analysts with maximum spreading and reviewing proficiency are required to train new credit analysts.
• Partner and collaborate with team members to achieve team success
• Share information and knowledge that benefits the team
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
• Contributes to teamwork
• Partner and collaborate with team members to achieve team success
• Comply with governance in terms of legislative and audit requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit
• Ensures operational excellence through the delivery of work processes according to defined quality standards
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and
• Identify development needs and select effective solutions to address own development need
• Monitor own progress against development plan and measure impact of results
• Prepare a personal development plan with management to implement and review as required
• Engage in activities for own development
• Manage personal development to increase own skills and competencies
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy
• Assess own performance against competencies and skills required delivery

The ideal candidate must have:

• Bcom with Accounting III
• 1-3 Years of Experience

Additional Information

• Technical accounting test is done prior to interview
• Graduates can be appointed but work experience is an advantage
• On the job training is provided until the analyst reaches maximum level of proficiency in all products within function
• Skills required are attention to detail, analytical, diligence, multitaksing, good communication skills

End Date: December 3, 2025