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  • Posted: Jul 21, 2021
    Deadline: Not specified
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  • Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of A...
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    Credit Card Processing Officer (Everyday Banking)

    Job Summary

    BRIEF OVERVIEW OF THE SPECIFIC BUSINESS UNIT:

    • This role is within RBB: Everyday Banking in Service and Sales Enablement Card Operation in the Disputes Resolution team. The role is within the Acquiring Chargebacks team.

    BRIEF OVERVIEW OF THE ROLE:

    • The purpose of the role is to investigate all incoming chargebacks, by validating the case, engaging the merchant to provide required documentation to defend the chargeback. Regular engagement with other Stakeholders e.g. Merchant Services. Adherence to the Card schemes (Visa/ Master) SLA as well as sticking to the Dispute Resolution guidelines, is a critical aspect of the role in order to mitigate the risk of penalties/losses due to error.

    Job Description

    KEY RESPONSIBILITIES:

    The high level duties of the role:

    • Validate all incoming chargebacks assigned
    • Send request for documentation to merchant
    • Validate the documentation received from the merchant
    • Engage with Merchant services/Key account managers for corporate merchants
    • Ensure that chargebacks is actioned within the SLA as prescribed by the Card Schemes.
    • Be a team player by participating in the team’s buzz sessions and share best practices
    • Proactively identify a trend on certain merchants and refer them for investigation by IT department.

    EDUCATION AND MINIMUM REQUIREMENTS:

    • Matric or equivalent NQF level 4 qualification
    • National Diploma/Higher Certificate or equivalent NQF level 5 qualification or higher preferred
    • Certificate in Call Centre will be an advantage
    • At least 2-3 years banking ⁄ technology/ financial services environment experience.
    • At least 6-12 months experience in customer service.
    • Previous Call Centre/Contact Centre experience in resolving customer queries will be preferred

    Education

    • National Senior Certificate/ Matric (Grade 12): Office Administration (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    Method of Application

    Interested and qualified? Go to Absa on absa.wd3.myworkdayjobs.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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