Credit Controller at Blue Label Telecoms

JOB PURPOSE:

• The incumbent is responsible for the management of client accounts through receivables and ensuring monies are collected timeously.

RESPONSIBILITIES:

Core Functions

• Send Customers Invoices and Statements on request
• Unsuspending of accounts that have been paid
• Phoning of overdue accounts
• Maintain accurate records of communication activity with customers
• Submit regular feedback per required deadlines set by the business to credit control supervisor.
• Deal with customer queries in terms of their accounts on a daily basis telephonically and via e-mail.
• Follow up on payments on a daily basis, to ensure payments are made timeously
• Send Final Notices to clients after approval has been received by the credit control supervisor.
• Set up payment arrangements documentation and send acknowledgment of debt to those clients who have requested to settle accounts per an agreed arrangement.
• Prepare files for Credit control supervisor to hand accounts over to attorneys and collection agents
• Loading of temporary overdrafts if the customer has insufficient funds
• Preparing and calculation of credit limit increases for customer accounts for approval by the financial manager.
• Processing of credits in line with company policy
• Updating customer information in line with internal control processes
• Attend to calls professionally internally and externally
• Attend to all messages within an hour of receiving it.
• Credit control functions to be performed in line with company credit policy.
• Ability to reconcile accounts and communicate findings to customers.
• Suspending customers that have not paid
• Compiling overdue reports for distribution to business
• Adherence to applicable legislation i.e. NCA etc

None Core Functions

• General Filing
• Assisting other departments with their functions when required.

EDUCATION

• Matric
• Advance Excel Certificate an advantage
• Diploma in Debtors/Creditors

EXPERIENCE

• Extensive knowledge of Microsoft Office with emphasis on excel and outlook
• Extensive knowledge of the AMS and AEON CRM & Navision systems an advantage